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Service Agent Officer

Location:
Ghana
Posted:
April 27, 2021

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Resume:

MICHAEL OKAIJAH

P.O.BOX GP ****, ACCRA TEL: 020*******, 0270731431EMAIL: adlzo8@r.postjobfree.com

PERSONAL INFORMATION

•MARITAL STATUS SINGLE

•NATIONALITY GHANAIAN

•LANGUAGES SPOKEN ENGLISH, GA AND TWI

OBJECTIVES

•TO HELP IN THE SUCCESS STORY OF ANY COMPANY I WORK WITH AND THEREBY ENHANCING MY COMPETENCE AND SKILLS.

•TO USE MY PRACTICAL SKILLS OR WHERE MY ENORMOUS SKILLS WILL BE REQUIRED.

EDUCATIONAL BACKGROUND

2017 -2019 UNIVERISTY OF CAPE COAST

2009-2012 ACCRA TECHNICAL UNIVERSITY

2004-2007 CHRISTIAN METHODIST SECONDARY SCHOOL.

2001-2004 BISHOP’S MIXED JUNIOR SECONDARY SCHOOL

QUALIFICATION

• BSc MARKETING

• HND PURCHASING AND SUPPLY

• ICT CERTIFICATE IN TYPING, INTRODUCTION TO COMPUTER,

MICROSOFT WORD AND EXCEL.

• WEST AFRICA SENIOR SECONDARY CERTIFICATE SCHOOL(WASSCE)

• BASIC EDUCATION CERTIFICATE EXAMINATION (BECE)

ACHIEVEMENTS

BEST CUSTOMER SERVICE AGENT FOR THE YEAR BIMA 2019

BEST CUSTOMER SERVICE AGENT FOR THE YEAR BIMA 2020

AWARDED FOR EXIBITING THE BIMA VALUE OF TAKEN OWNERSHIP 2020

CORE COMPETENCE

•TEAM WORK

•ADAPTABILITY TO NEW IDEAS AND CHALLENGES BOTH INTERNAL AND EXTERNAL IN TERMS OF CO-WORKERS AND CUSTOMERS.

•DISCUSSING AND SHARING IDEAS WITH TEAM MEMBERS ABOUT A PROBLEM TO GET THE BEST ALTERNATIVE SOLUTION TO A PROBLEM.

•CUSTOMER SERVICE AND RETENTION

•TREAT ALL CUSTOMERS FAIRLY REGARDLESS OF THEIR STATUS WITH THE FIRM

•UPDATING CUSTOMERS ON CURRENT DEVELOPMENT AS TO THE PROGRAMS OF THE FIRM.

•HUMAN RELATIONS

•GOOD HUMAN RELATIONSHIP WITH BOTH CURRENT AND PROSPECTIVE CUSTOMERS AS WELL AS TEAM MEMBERS.

•GOOD INTERPERSONAL AND COMMUNICATION SKILLS AND WRITING SKILLS

•GOOD COMMAND OVER THE ENGLISH LANGUAGE.

SPECIAL SKILLS

•TYPING

•ICT – MS WINDOWS, WORD AND EXCEL

•COMMUNICATION AND WRITING SKILLS

WORK EXPERIENCE

09/09/2014 TO DATE BIMA (MILVIK GHANA LTD)

ACCRA-CENTRAL

INBOUND AND OUTBOUND AGENT

08-2014 BLUE FINANCIAL SERVICE

ACCRA-ADABRAKA

SALES AND MARKETING AGENT

2012-2013 AJUMAKO DISTRICT HOSPITAL

CENTRAL REGION

STORES/RECORDS OFFICER

(NATIONAL SERVICE)

2012 J-NET INTERNET CAFÉ ATTENDANT

2011 GRAND VIEW HOTEL (INDUSTRIAL ATTACHMENT)

ASSISTANT TO STORES/ACCOUNT DEPARTMENT

2007 ACCRA METRO HEALTH DIRECTOR

USHER POLYCLINIC

TUBERCULOSIS HEALTH AID

2007 NINAS HAIR COLLECTION (FACTORY HAND WORKER)

INTEREST / HOBBIES

•READING MOTIVATIONAL BOOKS

•LISTENING TO JAZZ, COUNTRY AND GOSPEL MUSIC

•PLAYING FOOTBALL AND DRAUGHT

REFERENCE

MRS. PHOEBE MAISIE HAYFORD

ASSOCIATE SUPERVISOR

BIMA (TIGO INSURANCE)

027*******

MR. GEORGE DANSO

ADMINISTRATOR

AJUMAKO DISTRICT HOSPITAL

024*******

MR. NATHANIEL BOSSMAN

CREDIT AND RELATIONSHIP OFFICER

HFC BANK LIMITED

020*******



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