Master of Computer Application

Mohamed Foies M.H

Email : adlzne@r.postjobfree.com

H/P : +91-807*******

CAREER OBJECTIVES:

To secure a challenging position where I can utilize my skills as software professional, possessing competent Networking Skills. This position will best fit with my credentials and interests of your company’s requirements.

ACADEMIC PROFILE:

Master of Computer Application (MCA) 7.18 CGPA

July 2009 – Apr 2012

Sathyabama University, Chennai.

Bachelor of Computer Application (BCA) 6.69 CGPA June 2006 – Apr 2009

N.S.C.B College, Bharathidhasan University, Thiruvarur. ROLES AND RESPONSIBILITIES:

To provide hardware / Software / Network problem diagnosis /Resolution via E-mail/ telephone / chat for the end users.

Route problems to internal 2nd and 3rd level application support staff.

Co-ordinate and manage relationship with vendors and support staff to provide problem resolution.

Administer and provide user account provisioning.

Use the incident management system (ITSM, BMC Remedy, Service now) to create tickets, document and manage problems and their respective resolutions and circumvention’s.

Co-ordinate with incident management, change management and with all the application terms, in case of any priority issues to provide end to end resolutions to the users.

Documenting and updating the team members with the latest problem updates.

Also regularly update the knowledge base with the updates and the process requirements.

TECHNICAL SUMMARY:

Network Diagnostic & Troubleshooting

System Diagnostic & Troubleshooting

Technical Support (on call / mail / chat)

Incident Management

CAREER FEATURES:

Addressing customer concern, assisting in troubleshooting and rendering support to the users over 5 machines (IBM, ACER, HP, Dell & Lenovo) and peripherals including Laser Jet Printers, Inkjet Printers

& Scanner.

Responsible for maintaining System network and database server and modifying and updating the software as per customer need.

Handled the LAN and WAN, Router maintenance and connectivity issues. Use the incident management system (ITSM) to create tickets, document and manage problems and their respective resolutions and circumvention’s. Co-ordinate with incident management, change management and with all the application terms, in case of any priority issues to provide end to end resolutions to the users. Coordinated to Vendor for the maintenance of the 3rd party software and hardware. KEY SKILLS:

Able to learn fast and hence can quickly adapt to newer technologies.

Dedication with inner drive to succeed and accomplish set goals and targets.

Ready to take up tasks with enthusiasm.

Process an active team player attitude.

Confidence in accomplishing projects from start to end.

Have good interpersonal skills with management and subordinates PERSONAL DOSSIER:

Father’s Name M. Haja Kamaludeen

Age, Date of Birth 31 years, 18th July 1989

Sex Male

Marital Status Single

Languages known English and Tamil

Nationality Indian

Passport J8398931

Address No:36, Jayalakshmi Nagar, Alapakkam,

Chennai – 600116.

DECLARATION:

Hope to serve your esteemed organization by applying all my skills and efforts and dynamically working towards the growth of your organization.

I here by declare that the above information is true & correct to the best of my knowledge & beliefs. Place: Yours truly,

Date: MOHAMED FOIES.M.H

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