CURRICULUM VITAE

PRIVATE AND CONFIDENTIAL

Herman H. van der Merwe

PERSONAL PROFILE

Mature, Experienced and innovative Professional

Customer services, Client Relations skills with high personal integrity

Relate to and create trust in all.

Highly articulate, confident and persuasive,

Dependable and reliable in supporting and enabling team effort.

Has a persistent, yet flexible approach.

EXPERIENCE SUMMARY

Company owner - FFC. Property marketing & sales. Retirement properties & services

Expert level experience in IT, Management and Team leading, Client liaison,

IT Technical and Production Support Manager. SDLC, ITIL, SLA’s, OLA’s

System integration, Delivery and Support, Contracts, Licensing, Sales and Project Coordination, Travelling, Team leading. Customer Relations.

Enjoy challenges, planning and interaction with users and clients.

GOALS AND EXPECTATIONS

Property administration, marketing and sales.

Manager, Estate, Retirement, Lodge, Commercial

CURRICULUM VITAE

PRIVATE AND CONFIDENTIAL

CAREER SUMMARY

Current - Property marketing & sales. Retirement services

2017-2019 - Country Technical Manager - Multiple teams.

2015 - Technical Manager for Gauteng support teams

2014 - Principle System Engineer.

2012 - Senior System Software Engineer

1991-2006 - Technical Support.

1988 - Operations Analyst.

1985 - Shift Leader.

1982 - Operations IBM Mainframe.

Functions and Projects

FFC. Property marketing and sales. Retirement Property Marketing.

Country Technical Manager for IT Client support teams.

IT Projects - Team Leader - Managed Services Manager.

Customer Relations.

Client / User support and liaison.

Service Level Agreements, Operational Level Agreements (SLA’s & OLA’S)

Contracts and Budgets

System and Software Support and all Service desk functions.

Service Delivery, Service Integration.

Business resumption planning, coordination and participation.

CURRICULUM VITAE

PRIVATE AND CONFIDENTIAL

PERSONAL DETAILS

Name : Herman H. van der Merwe

Date of Birth : 27/11/1960

Marital Status : Married

Children : 2

Postal Address : P O Box 2064

Noordheuwel

1739

Contact Details : (B)

: (CELL) 082*******

: (E-Mail) adlzm1@r.postjobfree.com

Nationality : South African

ID Number : 601**********

Home Address : Hartbeespoort / North Riding

CURRICULUM VITAE

PRIVATE AND CONFIDENTIAL

CAREER DETAILS

Company: Self Employed

Period: March 2019 - Current

Job Title: Property sales and,marketing. Retirement Marketing.

Company: BCX – Centurion (Gauteng / KZN / Western Cape)

Period: October 2014 - February 2019

Job Title: Technical Manager for Technical and Production Support teams.

System / Software / Client / User / Support and Liaison

Company: BCX – Midrand (Various accounts)

Period: October 2014 - 2017

Job Title: Technical Manager Technical and Production Support.

Technical Support Manager

System / Client / User / Support and Liaison

Company: BCX – Bellville/ (Sanlam account)

Period: June 2012 – September 2014

Job Title: Senior System Engineer. Mainframe / Open Systems

IBM Software

System / Client / User / Support and Liaison

Company: ABSA

Period: 2006 - May 2012

Job Title: Senior WebSphere MQ Administrator / Message Broker Administrator / CICS Systems Engineer

Company: ABSA

Period: 2004 - 2006

Job Title: MERVA - SWIFT Specialist /SWIFT/SAA(Swift Alliance Access) - Payments Message Integration

Company: ABSA

Period: 1982 - 2004

Job Title: Analyst and Systems Programmer

CURRICULUM VITAE

PRIVATE AND CONFIDENTIAL

SKILLS SUMMARY

Company owner Property Sales and Marketing.

Managing and marketing and sales. Social media and advertising.

Technical Manager.

Managing Technical and Production Teams for all BCX mainframe clients.

Client liaison and Service Delivery, ITIL, SDLC, SLA’s, OLA’s, Budgets, Contracts

Team functions: Support, Automation, License management, Batch Scheduling. Various projects and Sales.

System and Application Support

Ensure availability and stability, Problem determination, debugging and resolution management and coordination.

Performance Tuning, System monitoring and automation. SDLC, ITIL

Change Management / Problem Management / Incident Management

Manage related changes, incidents and problems.

Coordination, Reporting and Resolutions.

3rd Party Products.

Evaluate install and customize any relevant 3rd party products.

Disaster Recovery.

Business resumption, Setting up of DR-Procedures and participate in DR test activities.

User Support and Client liaison

User liaison, coordination, projects, problems, queries.

Client / Customer Liaison and Coordination.

Microsoft

Various

CURRICULUM VITAE

PRIVATE AND CONFIDENTIAL

QUALIFICATIONS and COURSES

EDUCATION AND TRAINING.

Certification: FFC. - NQF4 and PDE in progress

Institute: EAAB

Certification: ADM530 SAP NetWeaver on DB2 for z/OS Database Administration

Institute: IBM

Date: 10 November 2014

Certification: ITIL V3

Institute: Pink Elephant

Date: 01 July 2013

Certification: Websphere MQ V7 Certification

Institute: IBM

Date: 18 Mar 2011

Certification: Administration of IBM WebSphere Datapower SOA Appliances

Institute: IBM

Date: 12 July 2010

Course: Introduction to Websphere MQ

Institute: IBM

Date: Nov 2006

Course: Introduction to AIX

Institute: Bytes Technology

Date: Aug 2005

Course: Introduction to Cobol Programming

Institute: AST software education

Date: Feb 2001

Course: Basic Assembler Programming

Institute: AST software education

Date: Nov 2000

Course: Information Engineering Programme

Institute: Ernst & Youngh

Date: Aug 1995

Course: Parallel Sysplex Planning & Implementation

Institute: IBM

Date: Nov 1995

Course: Omegamon for CICS

Institute: AST software education

Date: May 1994

Course: CICS Performance and Tuning

Institute: Persetel education

Date: Oct 1993

Course: CICS Structure Flow and External Interfaces

Institute: Persetel education

Date: Sept 1993

Course: CICS External Design

Institute: Persetel education

Date: Aug 1991

Course: CICS Concepts and Facilities

Institute: Persetel education

Date: Feb 1991

Course: Proficiency Exam for Computer Operators

Institute: Computer Users Council

Date: Feb 1990

Course: Project Management for Computer Systems

Institute: CSG education

Date: Mar 1988

Contact this candidate