JIRRA FAYE D. RODRIGUEZ

Bldg *, Street ***, Zone 46, Al Thumama Doha, Qatar

Mobile no: 74784626

Email to: adlzkk@r.postjobfree.com

Visa Status: Husband Visa

OBJECTIVE

To be able to provide efficient and reliable service for the Operational Excellence of the company.

To be able to perform variety of administrative tasks with the utmost level of quality for the growth of the organization.

SKILLS

Adept in Microsoft Word, Excel, Outlook and PowerPoint.

Hardworking and able to multi-tasking jobs with utmost quality and service.

Meets multiple daily and monthly deadlines.

Experienced working in a wide array of working environment.

Excellent organizational and time management skills.

Motivated to work independently with less supervision.

Quick learner and proficient in various databases.

Excellent written and verbal communication.

Flexible and adaptable to change and responsibilities.

With good interpersonal skills.

Great customer service skills.

Resourceful and solutions-oriented.

Proficiency in the following applications:

Microsoft Office (Microsoft Word, Excel, Outlook and PowerPoint)

AS 400 (Application System 400)

Fiserv Alliant Branch Teller

ICBS (Integrated Computerized Banking System)

RMS (Retail Management System)

SAP (Systems, Applications, and Products in Data Processing)

CAREER MILESTONES

Best Customer Service Officer July 2014- MASHREQ BANK – interacting with the customers in friendly and positive way.

Best Customer Service Officer Feb 2013- MASHREQ BANK – provided services to a customer in a timely, pleasant manner.

Best Customer Service Officer Jan 2013- MASHREQ BANK – provided excellent customer service that is beyond customers’ expectations.

AT (Above Target Rating) - CHEVRON HOLDINGS INC. - Submitted and disbursed more than what is expected for the month. Contributed to the good number submissions of the team and increases pipeline through referrals from satisfied customers and from new potential clients and companies.

Winning Together Award- CHEVRON HOLDINGS INC. – part of the team that met the target date completion of the COCO BC Rapid Deployment, maintained Bluecube support for Franchise/ COCA users and was able to sustain performance/metric results and completion of BC training for PDI processors prior to the rapid deployment.

Special Recognition for Tobacco Retail Changes- CHEVRON HOLDINGS INC. –part of the Tobacco retail changes team who show excellent commitment to work by completing several last-minute tobacco retail changes last. It was accomplished by working beyond the standard working hours and yet remained committed to get the job well done.

CSAT Award - This award was given for scoring a 100% in Customer Quick Pulse Surveys from January to September 2009, which was presented by PBAP Leadership Team.

Pricebook Integration Project - became part of the Pricebook Integration Project for Alcohol posting on August 2008. Assisted and trained other teams: RDQA, LST and RCMT to do monthly postings for Pricebook Alcohol which includes Vlookup process, Frontline Cost Changes and Cost Promotions postings. Checked their works on a timely manner to ensure 100% accuracy in their daily postings.

Part of the transition team, which played an integral part in the merging of Banco de Oro- Equitable PCI Bank. Successfully deployed the process of Notes Clearing Reconciliation of the two merged banks and balanced their reports for the period. Managed the accounts of all the branches for Notes clearing entries from the initial number of BDO branches of 220 to now 685 branches.

Special recognition given for doing the extra mile in monitoring and checking the loan status of a resigned employee whose loan is already approved for release. The alertness and keenness made the way to stop the release of the loan and hold it for investigation.

PROFESSIONAL EXPERIENCES

FLOWER CAKES AND BAKED GOODIES

Self Employed Baker - (January 2018- March 2021)

Developed social media marketing strategies for the successful operation of the business.

Monitored advertising metrics and optimized campaigns to maximize results.

Developed recipes for best- selling breads and pastries.

Run bakery good production schedule and supervised daily product orders.

Prepared daily and monthly report for income and expense monitoring.

Attended various baking courses for a wide selection of cakes and baked goodies.

Provided outstanding customer service and responded to customers questions in effective and efficient manner.

Developed adequate scheduling to manage customer volume throughout hours of operation.

QATAR NATIONAL BANK - ECCO GULF

Telesales/Insurance Officer -(March 2017 – Oct 2017)

Offered Future Secure Plan bancassurance policies provided by Metlife to all QNB salary account holders.

Provided good customer service through answering phone calls and providing necessary documents needed by policy holders.

Answered email correspondence and prepared reports needed for submission.

Prepared daily and monthly reports for direct submission to the Bancassurance Manager.

Printed and prepared copies of bancassurance policies to be claimed by clients/employees of the bank.

Sent out soft copies of bancassurance policies and made sure that they were received by employees on time.

Prepared daily reports for calls made within the day and booked policies for the day.

MASHREQ BANK- DOHA, QATAR

Sales and Customer Service Officer (Aug 4, 2011- October 2014)

Offered loans, credit cards, account opening, RODs and insurance to potential clients from different companies in Qatar. Cross-sold all the products to every client to maximize the profit of the bank and for the retention of the customers.

Coordinated with HR Heads / Finance heads in listing companies in Mashreq bank to generate present and future businesses.

Provided utmost customer services to clients to update them as to the status of their loans and credit card applications.

Took ownership of the customers’ complaints and concerns by handling all the queries of the clients with minimal escalation of the issue to the management.

Provided good customer service to all walk-in clients for all major inquiries and bank services.

Prepared all the documents for loan submissions and made thorough follow up for fast processing of applications.

Assisted in operations of the bank by coordinating with Operations Department with regards to the filing of the documents, complaints received from the branch, escalation of issues and provide feedback from satisfied customers in the branch.

CHEVRON HOLDINGS, INC. - MAKATI, PHILIPPINES

Analyst (Travel and Expense Accounting) June 5, 2010- May 1, 2011

Received calls from employees and troubleshoots issues which are related to their travel expense. Reconciles cardholder’s travel card account to settle all their current charges and balances.

Sent a reminder email to Transactional Support, MS&P prior to the effectivity or expiration of the pricing.

Master Accounts setup and Pricing setup for Global Aviation.

Handled increase of credit card limit and reinstatement of the account with Delegation of Expenditure Authority from their approver.

Coordinated with JP Morgan Chase bank as to the status of the employees travel card and other troubleshooting issues.

Processed travel card application, update bank information and enrollment of TEA system.

Price Book Analyst - Duration: Oct 1, 2007 – June 4, 2010

Handled set up and maintenance of Price Book Information for all items sold in Chevron’s convenience stores for the different classes of trades: Company Owned Company Operated (COCO), Franchise, Company Owned Commission Agents Operated (COCA) stores in North America and Canada.

Coordinated with Vendors to get the current pricelist or advise on any cost changes. Ensures that cost changes are posted accurately before effective dates.

Set up Monthly promotions in Blue Cube system. Ensures that promotions will be working properly during the promotional period across all geographies and classes of trades.

Coordinated with Category Managers to ensure that Price Book team gets the information needed to set up items, promotions, retails and cost changes with ample time to set up the items before effective dates.

Received and troubleshoots calls from the stations about Price Book related issues. Part of the Price Book Phone Queue. Obtains all necessary documentations (such as invoices, product listing, and promotion & ordering page) from service station personnel, vendors, and category managers to investigate Price Book discrepancies. Provides technical advice and guidance to service station managers on actions relating to Price Book related issues.

BANCO DE ORO UNIVERSAL BANK - Accounting Clerk Level 4 (Officer-in-charge) - July 2003 - Sept 2007 - ORTIGAS, PHILIPPINES

Handled the preparation of loan release advices for the following Loan Categories: Car Personal, Housing and Salary Loans. Ensured that the loans have the corresponding approvals from loans officers.

Managed A/R Entries and Miscellaneous Liabilities Balances to ensure that items are recorded accordingly. Ensured the accurate Credit of the books of accounts to miscellaneous liabilities.

Reconciled daily Notes Clearing. Checked batchsheet entries and attached invoices for the day to reconcile accounts. Generated Loan Reports to be presented for Board meetings.

Processed Salary loans for employees. Assisted employees for all inquiries, requirements and computation for Employee’s Salary Loan. Prepared reports to be submitted to Payroll to ensure correct deduction on a timely manner.

Processed the approved Request for Payments. Coordinated the inter branch accounts to process and liquidate payments for DST and other fees for Car Loans. Prepared Proofsheets for Mortgage (non Shell account) Car loans.

VC VILLANUEVA AND ASSOCIATES, CPA’S – MARIKINA, PHILIPPINES

Auditor / Bookkeeper

June 2002- Sept 2002

Prepared the Monthly Financial Statements of the assigned Companies. Organized Monthly and Quarterly reports for the presentation of Financial Statements.

Handled the books of accounts of small to large-scale companies.

Prepared the companies monthly and quarterly taxes. Submitted and filed the respective taxes for the period and made certain that all taxes are being filed correctly and on a timely manner.

Done Quarter Audit on the assigned companies. Visited the site and gathered the pertinent documents for reconciliation and reporting process.

EDUCATION:

Bachelor of Science in Accountancy

Philippine School of Business Administration

Aurora Blvd., Quezon City Philippines

1999-2002

SEMINARS ATTENDED

Taxation Update

PSBA Quezon City

SFAS Update Seminar,

PSBA Quezon City

English Language Facing the Challenges of the 21st Century,

University of the Philippines

Professional Business Writing 1

Chevron Holdings Inc.

People and Performance 1

Chevron Holding Inc.

Managing Personal Investment

Chevron Holdings Inc.

Interaction Skills for Success

Mashreq Bank

Case in Point - Emotional Intelligence

Mashreq Bank

Gil 3 Overview Sessions

Mashreq Bank

GIL 3 Productivity Session: What's New in Excel?

Mashreq Bank

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