PRASAD

RAKH

adlzk5@r.postjobfree.com

+91-942*******

linkedin.com/in/Prasad-rakh-

17a800a7

EXPERIENCE

Versatile 10+ years of industry experience in providing Quality & Hygienic Food at the speed with all safety Measures, have successfully managed Fast-food/café, Restaurant & multiple Canteen with Max.Team of 140 people, Time Management and Customer satisfaction are key skills to success in The industry. Solid educational foundation and accomplished history in People and Process Management.

OPERATION MANAGER

VERVE HOSPITALITY

Oct 2017 – Apr 2019

Providing on-going support to stores once projects are implemented to integrate to business as usual.

Manage and direct operations team to achieve business targets.

Planning, organizing and leading various events for the organization

Training to the team to build strong relationship with customer by addressing issue and complaints.

Provide Operation support and guidance to all the supervisors of outlet.

Monitor and Control expense according to allotted Budget

Vendor managements, vendor payments and contracts.

Ensure team follow standard operating procedures & Safety measures.

Conduct regular meetings with team to discuss about issue, concerns and updates, Sales target

Ensure preventive and routine maintenance of the outlets.

Report daily, weekly, monthly activities to company C.E.O ASS. MANAGER F & B

SODEXO

May 2019 – Feb 2021.

We are providing complete service to our client (SMBT Hospital and Medical College) situated in 70 Acers which is-(1000 Patient, 2500 Student and 500 Staff)

Responsible for the whole operations of the campus which includes Managing total 7 different canteen with 1 centralize kitchen & 2 Kiosk (Retail Sales).

F & B service (catering), VIP events & functions organization, Vendor Management, Client relationship & their requirement.

I am also looking after reports such as Daily production plan, MIS, Daily Sales, Staffing and training records

Responsible for work safety ( H.S.E.,Firefighting, Safety management )

OBJECTIVE

Proactive and results-driven individual

seeking Manager position in L&D, Retail

Operations, Ops Excellence roles,

utilizing training, professional

communication, and analysis skills to

build people capability and foster

superior job, managerial and leadership

skills

SKILLS

Strong team handling skills

Solid organizational and problem solving

skills

Awareness of internal and external

customer needs

Dedication to learning and continuous

professional development

An ability to accurately assess employee

performance

Highly capable of working with others

efficiently on a team

Skilled at thinking analytically and

evaluating company needs for delivering

results

ASS. STORE MANAGER

STARBUCKS COFFEE

Feb 2013 – Apr 2015

Gathering customer feedback and judging patterns and trends, initiating relevant actions to continuously improve Total Customer Satisfaction Standard

Assist store manager in day to day task.

Developing and implementing restaurant extension of National Promotions

Projecting initial, monthly P&L and assisting with control of all controllable items

In store administration of employee benefits, adherence to all applicable labor laws

Conducting one-on-one performance review/appraisals for restaurant management

Training trainees and managers including potential replacements

2

Duty Manager

INOX LESUIRE

May 2015 – Oct 2017

Check on daily Operation of the Unit.

Costing & Inventory Management.

Manage Petty cash in account in system & make

movie schedule for a week.

Follow-up with Operation Team Leaders.

People scheduling and people management.

Resolve customer complaints about food quality or service.

Check on daily Cash and Sales reports.

Manage Marketing activities and Promotion’s in the Unit.

Arrange for repair and maintenance of equipment. PERSONAL DETAILS

Date of Birth: 22nd Sep 1986

Address: Panchvati, Nashik - 422003

Languages Known: English, Hindi, Marathi

Hobbies: Travelling, Cooking, Photography

3

SENIOR WAITER

HOTEL QUALITY INN,

NEW ZEALAND

Feb 2011 – Dec 2012

Manage all conference and events in hotel with all setups and food counter

To give timely and proper Service to the guest.

To make breakfast setup and tea /coffee service, room service.

Handling pantry service – To make s/w, burger and Tea / Coffee.

Evaluate health and safety practices against standards.

Maintaining Cash Register in restaurant and giving handover to the supervisor

Deep Cleaning of café and bar.

Filling daily check list

MANAGEMENT TRAINEE

CICI’S PIZZA U.S.A.

JUL 2008 – JUN 2009

Maintain daily mise en place – (Pizza Dough, Sause, Vegetable cutting)

Coordinate with sales representatives and make pizza counter ready.

Check quantity of fresh food and baked goods, filled the checklist.

Ensure on time deliveries and customer satisfaction.

Ensure proper functioning of the Equipment’s.

Developing relations with customers.

Dishwashing, Table buzzing and café cleaning.

Education

BACHELORS IN HOTEL &

TOURISUM MANAGEMENT

YCMOU, NASHIK - 2013.

ADVANCE DIPLOMA IN

HOSPITALITY MANAGEMENT

AUCKLAND, NEW ZELAND

2010- 2011.

DIPLOMA IN HOTEL MGT &

CATERING TECHNOLOGY

NASHIK, INDIA 2008.

BARISTA / COFFEE MASTER

CAFÉ COFFEE DAY

JAN 2007 – FEB 2008

Preparation of Hot & Cold Coffees, Smoothies, shakes.

Maintaining total receipts & balance against sales, deposit receipts, etc.

Check quality of coffee and setting up coffee grinder and machine

Maintaining Cash register, Stock Taking and Promote merchandise sales.

Maintaining Cleanliness & Hygiene of the café.

Warm and gilled the food and serve to the customer with proper accompaniments.

Certifications

Food Safety Supervisor Certificate of

competence from FOSTAC

Contact this candidate