Tourism Internship

KUDRA ZALIA JUMANNE

House keeping Staff

adlzj7@r.postjobfree.com

+971*********/+971*********

Dubai

U.A.E

PROFESSIONAL

QUALIFICATION

Foundation in IATA International Travel

and Tourism (diploma) Grade: Pass (B)

Course Content: • Fares and Ticketing 1 •

Amadeus • Travel and Tourism General

Knowledge

INTERESTS

Volunteer work

Reading novels

Travelling

Socializing

REFERENCE

Jane Macharia - "072*******"

Shian Tours and Travel

Mrs Hellen Juma - "072*******"

Trans Eastern Airlines Aviation College

Mr Moses Misiani - ""

Starnet College Nairobi

PROFILE

I am an extremely hard working and friendly individual, who enjoys communicating with others from different cultures and backgrounds. Highly self-motivated and outgoing, enjoys ensuring the provision of an exceptional customer service at all times. Time-conscious, enthusiastic, diligent and flexible, internally motivated, well organized, hardworking & a team player able to work under minimum supervision, and with great interpersonal savvy. I am a very flexible individual with tantamount respect to cultural and educational diversity. I have a positive approach towards work and audacity to take criticism and face adversity at a professional level

PERSONAL PROFILE

Date of Birth : 19/06/1994

Marital Status : Single

Nationality : Kenyan

Known Languages : English,Swahili

CAREER OBJECTIVE

To use my God given ability, acquired knowledge and learned skills to set an uncontested track record in my area of expertise upholding high levels of integrity,discipline,accountability in my commitment to serve God and society. Loyalty and dedication to the organization ethics and goals are my strongest forte. To make use of my interpersonal skills to achieve goals of a company that focuses on customer satisfaction and customer experience.

EDUCATION

TRANS-EASTERN AIRLINES AVIATION

2015(March-December)

Tumaini Girls Secondary School

Kenya Certificate of Secondary Education

2009-2013

Limuru Model Primary School

Kenya Certificate of Primary Education

2000-2008

PERSONAL STRENGTHS

Priorities and Decision making: A

successful track record in setting

priorities; keen analytic, organization and

problem solving skills which support and

enable sound decision making.

Analytical Skills: Recognizes areas of

weaknesses requiring improvements and

makes recommendations to the

management for consideration, approval

and implementation.

Communication Skills: I am an excellent

communicator who effectively conveys

information both verbally and in writing. I

am also a keen listener and gives prompt

feedback.

Planning and Organizing: Refined

planning and organizational skills that

balance work, team support and ad-hoc

responsibilities in a timely and

professional manner.

Teamwork: Possess strong commitment

to team environment dynamics with the

ability to contribute expertise and follow

any directives at appropriate times.

Computer Skills: Proficient in Ms Word,

Ms Excel, Ms Access, Power Point, Email

and Internet.

EXPERIENCE

Union Coop Supermarket

House keeping Staff

2018 - Date

Clean showroom area regularly

Clean fruits/vegetable section,fishery and packing room Clean and disinfect rest rooms and service area to ensure hygiene Clean the store room,receiving and parking areas

Clean and disinfect offices,sinks toilers,mirrors and floors Ensure and follow proper safety policies and procedures Use caution board for wet floor and during removal of damage item from the store room

Provide excellent customer srvice in both internal and external customers Shian Tours and Travel

Ticketing and Tours Internship

19th May 2017 - August 2017

I gained the technical expertise in various field namely; customer service, booking and making of itineraries, tour costing, maintenance of office

documents, air fares and ticketing.

DECLARATION

I declare that information given is true and is within my knowledge

Contact this candidate