Jewelry Manager
Resume:
** **** ****, ******** *.H. *****
DEBORAH A. DINGWELL
OBJECTIVE
To obtain a position that will allow me to utilize my
managerial, accounting and customer service skills in
a manner that will provide me with new challenges and
future growth opportunities.
SUMMARY OF QUALIFICATIONS
22 Years of retail supervisory and management experience.
17 Years of retail cash office experience.
Multi tasking and detail oriented, organizational skills.
WORK OF EXPERIENCE
Nov. 2005- September 2020: Price Chopper - Keene, N.H. and Brattleboro, VT.
Supervisor:
Responsible to ensure each front end associate provides fast, friendly
and efficient customer service. Responsible for overseeing front end
operations of the store to include customer checkout ( registers, scanning
and services ), cleaning of the break room and rest rooms, and parking lot
and sidewalk areas of operations. Ensure all front end policies and
procedures are adhered to at all times. Assist the Customer Service
Manager to ensure that all company programs are communicated to and
adhered to by front end associates.
Responsible for training all cashiers in the proper procedures for ringing
in customer orders. Ensure they are properly trained in accepting all
forms of payment from the customer ( cash, credit, debit, all forms of
check payments, coupons and wic), in accordance’s with company polices.
Ensure all customer orders are rung accurately, efficiently and in
accordance with company policies and procedures. Responsible for
ensuring that the front end is kept neat, safe, clean and in accordance with
company and sate sanitation regulations. Maintain a neat, clean and
organized work station according to 5’s standards at all times. Responsible
for ensuring all front end merchandising racks ( cigarettes and candy ) have
adequate levels of merchandise and are kept neat and clean. Perform other
related duties as assigned by management.
Customer Service Clerk:
Back office responsibilities: pulling register cash draws, counting,
entering and balancing pick-ups then disbursing them to the proper
account. Balancing daily cash and sales; which includes the balancing of
service tills, lottery, front end and office coin, other sales, petty cash slips,
refunds and pc coupon report. Providing customers and associates with
service in the areas of; check cashing, refunds, lottery sales, rain checks,
money orders and western unions. Keeping customer service counter as
well as back office neat and organized.
February 2000-April 2005; Innerpac Northeast. Keene, N.H.
June 2000-July 2002
Office Support: Filling, faxing, pulling customer orders and writing them
up for entry, writing up quote requests, answer phones and field calls, ups
shipping, assisting customers with order statues. Assisted administration
as needed with data entry and other duties as needed.
Assembly Line Worker; Assembled partitions by hand, hand feed
assembler machines, packed finished partitions into boxes for shipping,
assisted supervisor with reports when required and trained new
employees.
May 2002-December 2004: Wal-Mart, Keene, N.H.
Cash Office Associated: Balance cash draws, daily bank deposits, enter all
deposits into the computer, bank reconciliations, in-store transfers,
balance internal store reports of cash transactions and other duties as
needed.
Lay-A-Way Associate; Put customer purchases on lay-a-way and put them
away in their proper spots, updated lay0a-way list to ensure all were
currant. Went though lay-a-way reports on a daily basis, called customers
to remind them of when lay-a-ways were due. In charge of organizing in-
store supplies as well as letting management know when supplies getting
low and needed ordering.
July 1999-June 2000: Kmart, Keene, N.H.
October 1995-June 1998
Jewelry Department Manager: Assisted customers with jewelry purchases,
fulfilled special orders for customers. Recorded and inventoried all new
shipments of jewelry, daily audits of merchandise to ensure all was there.
Ensured merchandise was properly laid out and secured in their cases, and
that all merchandise was in stock and signed for upcoming sales, as well
as daily maintenance of the department.
Front End Supervisor: Assisted when needed at the service desk and in
lay-a-way, ensured front end, service desk and lay-a-way were properly
staffed. Assisted customers with problems in the check out lines, made
sure cashiers had sufficient funds in their cash draws. Assisted the Front
End Manager as needed with staffing issues.
June 1998-June 1999: JC Penney, Keene, N.H.
Athletic Department Manager: Assist customers with purchases of athletic
shoes and appeal. Inventory the department monthly and provide data
recording and ensure merchandise for upcoming sale was properly
stocked to prevent shortages at the sale. Ensured the department was
properly signed for sales as well as regular prices.
EDUCATION
1993-1995 - Franklin Pierce College:
Associates Degree In Accounting
1988-1989 - Whitman’s academy of Hair Design
Degree In Cosmetology
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