Shelly Agnoletto

760-***-****

P.O. Box *****

Palm Desert, CA 92255

adlzcf@r.postjobfree.com

Objective

Seeking a dynamic environment to employ sales and medical skills and growth of organization. Interested in a long-term career. Willing to learn and grow in the environment that I am in. Important to gain training and knowledge to excel in my career.

Skills & Abilities

Administrative skills.

Oral and written communication skills.

Work with Senior Living Communities, Hospitals, Senior Centers, Board and Cares, Skilled Nursing Facilities, Physician’s Offices and 55+ Communities.

Strong computer skills, word, excel, outlook.

Ability to maintain confidentiality.

Ability to create and maintain budgets and financials

Meet monthly sales/financial goals

Cash handling

Educated on HIPPA.

Event planning.

Strong commitment and goal oriented.

Ability to communicate at all levels of professions and ages.

Outgoing and persuasive personality

Enthusiastic personality with a positive attitude. Excellent work habits and attention to detail.

Experience

Bella Villaggio Senior Living 2-2020 – 4-2021

Program Supervisor

Work with the Senior Community, Hospitals, Senior Centers, Board and Cares, SNF, Physicians’ Offices, Senior Living, 55+ Communities.

Responsible for production of activity calendar and community entertainment and events.

Maintains resident database with Resident’s preferences for interests and activities.

Assemble and maintain resident files in compliance with company policy.

Complete New Resident Orientation and responsible for touring and onboarding all new residents.

Participate in outreach for potential residents.

Responsible for Department budget and prepare monthly financials for Guest Services Manager.

Responsible for accurate billing of Residents pertaining to services offered by Programming Department.

Cover the Front Desk in receptionist’s absence.

Community Liaison 5-2019 to 10-2019

Medical Marketing Position at Guardian Angels Home Health.

Working with Alzheimer’s patients and Seniors. Ten plus years’ experience with elderly patients.

Marketing and Business plan to enhance referral and offices. Tracking my clientele.

Worked closely with the Physicians, office staff to generate inquiries and targeted referral sourced by developing and maintaining relationships outside the community 90% of time outside of the community generating business.

Blood Pressure Clinics, luncheons with the Senior Communities to demonstrate on how Home Health can enhance their lives.

Worked all over the Valley to promote Home Health and our services.

Serve as a resource by educating and providing information to those who advise seniors on health and alternative options in their home.

Monitored the market and implement engaging events for local influencers, both inside and outside of the community.

Planned my week on finding new customers, gaining trust, educating, handed out flyers, business cards, my business contact information, my clients contact information was in my work tablet and work phone to maintain HIPPA information.

Relationships with Senior Facility’s, Assistant Livings, Senior Homes, Directors, Social Services, Physicians, Registered Nurses, Nurse Practitioners, Physicians Assistants, patients and families in their homes and Board and Cares.

I followed up weekly to bring in the business by cold calling, walking in to offices, talking to patients and handing out my business information.

Creativity skills on bringing in business.

Spoke in seminars to Senior Community to educate them on our services and to answer questions that they might have.

Desert Oasis HealthCare 11-15-2010 to 5-2019

Case Manager and Medical Coding

Case Manager and Coding Department.

Maintain Medical Records.

Work independently very well.

Administrative requirements in the healthcare system, knowledge on current office equipment.

Knowledge with Healthcare insurance, calling the Insurance Companies to assist patients with coverage and copay’s, Eligibility for the office visits.

Ability to multitask and assist in all areas as needed.

HIPPA guidelines, Protect the security and privacy to ensure confidentiality.

Prepared medical records paper charts and Electronically in EZ-Cap, NextGen, Healthcare System.

Responded to Medical Records per patients, office staff, Physician’s, hospital visits, Radiology Reports, Gynecology Reports, Lab Reports, Dermatology Reports, etc.

Medical Coding for Radiology Reports, MRI’s, CT, Prostate CA, X-Ray’s, all Hospital Reports, PCP visits, Winstone Behavioral Health, all Diagnosis’s, Surgery’s, Audited all Medical Coding Diagnosis’s.

Responsibility’s Assisted in projects

Handled in coming telephone calls

Assisted in taking care of issues that arise with our members needs

Exceeded in productivity with daily calls and duties

Ordered supplies, after care needs

Assisted in referrals, faxing, scanning, Ez-cap, Q-Hmo, Nextgen, Clinical notes, Outlook, special projects with our members.

ER calls managed at a timely manner, keeping track of productivity daily.

Audit and Coding for Physicians Diagnosis

Esthetician Self Employment 2005-2010

Duties:

Upholding the standards of sanitation and sterilization as directed by law and policies and procedures.

Handling clients, questions and concerns professional and courteously.

Selling beauty products to clients.

Detail orientated and focused on marketing strategies, event planning, to gain customer relationships, trust in my ability to serve and meet their needs.

Educating and instructing clients on skin care and cosmetic techniques.

Punctual and always on time for appointments.

To obtain legal requirements with my Esthetician License.

Ability to make sound decisions in a timely manner.

High degree in resourcefulness, flexibility and adaptability.

Maintaining patient confidentiality.

Cosmetics Counter Manager 2001-2005

Cosmetics Sales Manager

Achieve all sales, customer service operational targets.

Coaching and business management skills gained in a fast-paced retail environment.

Responsible for creating a business plan to bring customers to my counter.

Recruit and retain customers through events and exceptional customer relationships.

Ambitious self-starter with a flair of business planning and passion for coaching others to reach their full potential.

Event management, customer relationship management and front-line marketing skills.

Education

Currently working on my Real Estate License, RCFE Certificate, Desert Career College Certification Coding Program Completion, Esthetician License

References

Teresa Falconer

Community Manager / Executive Coordinator

The Lakes Country Club

(cell) 760-***-****

Lisa Nelson

Desert Medical Imaging

MRI Technician

(PS) 760-***-****

(Cell) 760-***-****

Contact this candidate