Mainframe Operations Manager

Richard Bratcher

Silver Spring, MD ***** 301-***-**** ************@*******.***

Computer Ops Team Lead

A visionary leader and computer operations professional with more than 38 years of experience in mainframe batch job processing, after hours help desk support, Linux server monitoring, incident management, Autosys scheduling, Service Now, Spectrum monitoring, troubleshooting server network issues, operations, and training across diverse teams and arenas. Extremely organized in managing high-profile projects and coordinating complex workflow and logistics. Maintains a rapid trajectory of growth in positions of increasing leadership and accountability. CORE COMPETENCIES

Information Technology Mainframe & Server Systems Diagnosis & Troubleshooting Technical Acumen Operational Focus Quality Assurance Customer Service & Support Team Leadership & Development Process Improvement PROFESSIONAL EXPERIENCE

Senior Team Lead Federal Home Loan Mortgage Corporation (Freddie Mac) Herndon, VA 2012 to 2020 Performed batch processing, scheduling, monitoring, and managing processes to ensure accuracy of the nightly batch stream.

Monitored all team members, tasks, and provided necessary guidance; reviewed completed tasks to ascertain compliance with standards; performed a regular appraisal of team members’ performance and devised strategies for improvement.

Reported discrepancies to Level 2 and Level 3 support teams for outstanding messages on MVS1 (Test System) and MVS2

(Master Console); issued JES2 and MVS display commands to check for potential system problems and corrective actions.

Monitored, investigated, and analyzed critical network alerts reported in CA-Spectrum and SITESCOPE monitoring systems.

Used the Self Service Tool to start/stop services on servers; monitored CPU and disk space percentage for Spectrum alerts, and report hardware/software issues.

Conducted in-depth research to reveal new and better methods of handling functions within the department. Select Accomplishments

Cited for exceptional work performance by arriving early and staying late to ensure completion of the assigned workload and shift turnover; performed after-hours help desk support, including unlocking accounts and resetting passwords.

Recipient of the At Your Best Superlatives Award, presented by the Director, Global Operations Center for taking a leadership role to train rising talent at Freddie Mac.

Selected by management to be interviewed by the IT Weekly Communications Team to discuss working relationships and department responsibilities.

Information Support Analyst Constellation Energy Group Baltimore, MD 2002 to 2012 Performed system administration in Windows 2003/2008 environments. Replaced failed disk drives after business hours. Monitored server performance and diagnosed hardware and software issues.

Configured and deployed IT equipment and devices; researched issues and identified trends in support requests.

Monitored network activity with HP Operations Manager and reported circuit outages to the vendor for resolution.

Recorded system job abnormal ends (abends) in log files, inspected events, and notified the Application Team to resolve issues; implemented changes and performed maintenance via the removal of multiple expired system files and tables. Select Accomplishments

Directed to switch shifts every two weeks and commute to two different sites; the team positively took this change and covered for each other when there was a scheduling conflict, which supported and facilitated management’s decision. EDUCATION, TRAINING, & CERTIFICATIONS

Associate of Applied Science in Computer Information Systems MONTGOMERY COLLEGE Takoma Park, MD Certifications & Training CompTIA A+ OSMVS3/IBM Z Enterprise (Type-2828) SITESCOPE SPECTRUM JOBTRAC AUTOSYS CA7 SYSVIEW Unified Manager Service Remote Desktop BMC (BLADELOGIC) Wavefront Splunk Windows 2003/2008/2010 HP PROLIANT Servers Wintel servers Microsoft Office VMware Client Integrated Lights Out (ILO) JCL VTAM MVS TSO/ISPF File-Aid JES2 CICS Symantec Net Backup Service Now SharePoint Cisco Finesse (VOIP) XMATTERS (Support Contact) Putty Remedy IBM (Z9) System NETAPP Servers HP PROLIANT Servers Windows 2003/2008 servers Storage Tech SL-8500

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