JESSICA GREGORY

***** *. ******** *****

BENTON CITY, WA 99320

adlza5@r.postjobfree.com

509-***-****

EXPERIENCE

FEBRUARY 2019-JUNE 2020

MEDICAL RECEPTIONIST/TRANSCRIPTIONIST

TRIOS HEALTH CENTER HEMATOLOGY/ONCOLOGY

FEBRUARY 2019-JULY 2019

FRONT OFFICE ASSISTANT/EMR CONVERSION ANALYST

COLUMBIA BASIN CARDIOLOGY

Scheduling patients, procedures with authorizations, managed incoming calls, referrals, and faxes. Prepping and scanning charts to EMR.

JANUARY 2019-PRESENT

SPEECH RECOGNITION/TRANSCRIPTION EDITOR

THE TRANSCRIPTION CENTER

2007–2018

HIM EPIC ANALYST/TRANSCRIPTION COORD

KADLEC REGIONAL MEDICAL CENTER

HELP Desk Specialist/Customer Service for Epic EMR 8 years. Managed up to 30 transcriptionists to include payroll, hiring, onboarding. Trained electronic health record and speech recognition.

1997–2007

TRANSCRIPTION TEAM LEAD, TRANSCEND SERVICES

Managed 40 transcriptionists in scheduling, payroll, quality assurance, & training. Customer Support Liaison to acute care facility. Performed medical transcription and editing. We were first accounts to implement for back-end speech recognition with editing.

EDUCATION

OCTOBER 2014

EPIC ELECTRONIC HEALTH RECORD - INPATIENT PROCEDURAL ORDERS

EPIC UNIVERSITY - VERONA, WISCONSIN

JUNE 2011

EPIC ELECTRONIC HEALTH RECORD - AMBULATORY CREDENTIALED

EPIC ON-SITE TRAINING FOR EPIC GO-LIVE

SEPTEMBER 1986-1990

EASTERN ARIZONA COLLEGE & CENTRAL ARIZONA COLLEGE

Prerequisites. Certification in medical transcription. Business management.

ACCOMPLISMENTS/STRENGTHS/SKILLS

PREVIOUS POSITIONS/SKILLS: The variety of positions I’ve worked include:

•INPT/OP Medical Laboratory Assistant/Secretary (1988-1991)

•EKG technician, treadmill technician. Certified at that time for interpretation of telemetry monitor strips. (1988-1991)

•HEALTH INFORMATION DEPARTMENT:

•Medical Transcriptionist, both acute care & specialty ambulatory clinics.

•HIM Coordinator.

•Inpatient Chart Deficiency Analyst.

•Transcription Coordinator for 259-bed hospital, 30+ transcriptionists; inpatient, clinic, and radiology/cardiology.

•IT HELP DESK/PHYSICIAN SUPPORT (2010-2018)/TRANSCRIPTION COORDINATOR: Under the direction of the HIM Director, In 2010, tested and implemented third-party transcription application and partial dictation for go-live of Epic at Kadlec Regional Medical Center. Physician Support Coordinator/Clinical Informatics was added to my responsibilities. I designed the structure in which we would provide support to the physicians and the providers were very satisfied with my team.

•Project Manager for Dragon Medical Network Implementation & Training for Acute Care Physicians. I continued as the sole Nuance Dragon Trainer and application troubleshooting and support for Kadlec Medical Center & Kadlec Clinics, and then community connect hospital and clinic go-live support.

•PowerScribe Training & Support for radiology, interventional cardiology/radiology.

My strengths lie in overall understanding of healthcare, from patient care to technical support. I have worked in healthcare in various different roles for 31 years. Extensive training in end-user support and training, being credentialed and certified in Epic HER Inpatient and Ambulatory application build, along with being the Dragon Trainer, supporting 350+ providers using Dragon. I was a key player in new software application implementations and was project manager for Dragon 360 implementation at Kadlec Regional Medical Center.

In 2010, tested and implemented partial dictation and was credentialed trainer for Epic Ambulatory and was assigned as coordinator for physician support, managing a team of 5, while continuing to manage transcription. I found my passion for assisting end users with troubleshooting and training. For the past 6 years, we provided personalization and end-user support to new providers and our team provided first line desktop technical and application support, being available 24/7. I found I thrived on high-stress situations. I am a quick learner and have good insight and judgment to be an asset to any company I would work for.

QUALITIES

Excellent critical-thinking skills.

Excellent customer service skills.

Extensive medical terminology knowledge.

Ability to handle high-stress situations.

Good organizational skills.

REFERENCES

Tripp Kuehnis, Information Systems Administrator 253-***-****

Monica McLeod, Director of Transcription, Providence Health Services 503-***-****

Karin Uhrich, Regional Operations Manager, Nuance Health 425-***-****

Sandra Stevens, Dir, Health Information Mgmt, Kadlec Regional Med Ctr 509-***-****

Debi Benitz, Information Systems, Kadlec Regional Medical Center 509-***-****

Jessica Gregory

509-***-****

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