Debra Richardson

**** ************ ***. *** **

Birmingham, Alabama 35209

Phone:205-***-****

Email: adlz9k@r.postjobfree.com

OFFICE ADMINISTRATION SUPPORT SPECIALIST

PROFESSIONAL EXPERIENCE

Newton LLC, Birmingham

Customer Service Representative/Caregiver

August 2009 to Present

Organize and maintain all patient records electronically. Schedule all patient's medical appointments.

Assist patient with pacemaker test via phone with the cardiologist's office.

Verify patient's Medicare and Medicaid insurance to physicians and medical specialists.

Set appointment reminders for patient to take medication and eat in a timely manner.

Liaison between patient's healthcare provider, pharmacy and family concerning patient's life activities at home. Assist and prepare patient for dialysis( via wheelchair) treatment three days a week.

Provide constant companionship and overall supervision.

Organize and clean patient home. Check her vitals: temperature and blood pressure daily.

Basic Computer skills :MS Office Suite /Data Entry /HIPPA laws Sitel Corporation, Birmingham, Alabama

Account Representative

April 2005 to August 2009

Assisted customers with credit card and cellular phone accounts.

Submitted payments.

Sold products and services via phone.

Liaison between collections, disputes and fraud departments.

Faxed, scanned, photocopied and filed vital customer's documents. Teltech, Fairfield, Alabama

Medicare Enrollment Specialist

January 2005- April 2005

● Enrolled eligible candidates in Medicare D program. Educated customers on medication costs.

EDUCATION

San Diego Regional Occupational Program

Oceanside, California

Medical billing and coding Certificate,

May 2001

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