Medical Billing Nursing Assistant
Resume:
Sandra Hercules
Los Angeles, CA, 90001
****************@*****.***
Experience
IHSS -In Home Support Services
● Excellent interpersonal skills, including customer service, patience, empathy and compassion
● Effective communication skills, including active listening, writing, speaking and reading comprehension
● Good collaboration and teamwork skills
● Fast and adaptive problem-solving abilities
● Keen attention to detail
● In-depth understanding of patient care policies and regulations
● Familiarity with symptoms and signs of improvement for a number of medical conditions
● Comfortable working with specific populations of patients, including elderly patients and those with special needs
● Physical strength and stamina
Clear Water, Torrence - Activity Director
2018 - 2020
● Responsible for organizing, planning, facilitating and directing the overall operations.
● Department in accordance with current standards, guidelines and regulations, company policies and procedures.
● Designed to meet, in accordance with the assessment, the interests and the physical, mental, and psychological well-being of each resident.
● Responsible for developing wellness programs for families to meet their identified needs and conducting staff in-services.
● Hire, evaluate, coordinate, monitor performance, and supervise department staff in accordance with company policy.
● Make recommendations to the Executive Director with respect to staff evaluations, merit pay increases, reprimands, disciplinary actions and terminations. 2
Welbrooke, Torrence - Vibrant Life Director
2016-2018
● Responsible for organizing, planning, facilitating and directing the overall operations.
● Department in accordance with current standards, guidelines and regulations, company policies and procedures.
● Designed to meet, in accordance with the assessment, the interests and the physical, mental, and psychological well-being of each resident.
● Responsible for developing wellness programs for families to meet their identified needs and conducting staff in-services.
● Hire, evaluate, coordinate, monitor performance, and supervise department staff in accordance with company policy.
● Make recommendations to the Executive Director with respect to staff evaluations, merit pay increases, reprimands, disciplinary actions and terminations. Whittier Place, Whittier - Generation Program Coordinator 2012 - 2016
● Developed, updated and maintained database of existing and potential customers in Eldermark.
● Coordinated with the care team in developing care plans to provide exceptional and needed resident care.
● Provided support to front line staff, nurses and medicine technicians, as needed.
● Managed quality assurance program including on site evaluations, internal audits and customer surveys.
● Controlled digital access, used confidential waste bins and shredders, and locked document storage cabinets to protect confidential files, reports and fiscal data.
● Improved quality processes for increased efficiency and effectiveness. Culver Village, Culver City - Life Enrichment ; Medicine Tech / Caregiver 2007 - 2013
● Responsible for the planning, organizing, and directing of Activity Programs.
● Creating a social environment throughout, and promoting resident and family participation by coordinating and communicating a monthly calendar of events.
● Assisting in developing and maintaining the department budget and monitoring expenditure to stay within the budget guidelines.
● Ensuring the activities acknowledge and represent the cultural, religious, and ethnic diversity of the residents and their families.
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● Actively encouraging resident participation in all activities, motivating, supervising department staff in accordance with all procedures.
● Creating and maintaining a dynamic program that addresses the needs of residents.
● Provide assistance with activities of daily living such as grooming, oral hygiene, bath / shower, hair cleaning and brushing, transferring and getting to and from activities and meals as needed Provide assistance with resident’s personal environment, (e.g., clothing, linen, and personal belongings)
● Assist in meal preparation / presentation and serving to residents, as well as other dining related responsibilities.
● Record and report changes in residents eating habits to the supervisor. Maintain a clean, safe, and orderly environment for the residents.
● Perform general housekeeping following cleaning schedules for resident laundry, bedrooms, dining area, living space, bathrooms, kitchen, etc.
● Communicate compassionately and professionally with staff, residents and families Follow directions (written and verbal)
● Initiate and participate in leisure activities provided for residents.
● Encourage residents to socialize and participate in planned activities or programs and to develop friendships with other residents.
● Follow proper procedures in emergency situations and respond promptly and positively to resident requests for assistance – including emergency pull cords, telephone calls and requests from family and friends.
● Assist residents with medication as defined in medication procedure. Assist or supervise residents who self-administer medication.
● Follow physician orders and state laws to administer medications to residents who are not capable of self-administration.
Education
Azusa Adult School
● Certified Nursing Assistant
● Home Health Aid
● Basic Life Support for Healthcare Provider
Downey Adult School
● Medical Assistant Course
Cerritos Community College
● Phlebotomy Course
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Certifications
● Certified Activity Director
● Certified Nursing Assistant
● OSHA / HIPPA
● Medical Filing
● Medical Billing using Medisoft
● Microsoft Word Basics
● American Heart Association (CPR & AED)
● Certified Home Health Aid
● California Food Handler
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