Aim

To excel in my field through hard work, research, skills and perseverance.

To serve my parents, and my country with the best of my abilities.

Work experience:

Customer Relation Officer in DRGCC 2017 till now

• Assist the manager for making rules for the team player

for efficient work.

• Served as Shift In-charge in Sports department DRGCC for

3 and half year.

• Serving Club members with high class interpersonal skills

and service at all facilities.

Joel Walter • Two promotion in two years of service in DRGCC.

+923*********

adlz61@r.postjobfree.com

• Staff trainings and supervise them.

CNIC: 36501-8778935-9 Assistant Manager-HR (FACES Pakistan) 2012-2016

•

Responsible to develop planning for man power

•

Recruitment of staff

Status: Married •

Developing performance management system

Domicile: Punjab •

Developing employee welfare programs

Religion: Christian •

Identifying training needs and conducting trainings

Nationality : Pakistani

Education: MBA •

Employee grievance handling, developing and implementing disciplinary

policies, conducting exit interview, final settlement of employees.

Address: • Travel bookings/ Hotel stay for staff. Good communication and

House No-534 R Block Model interpersonal skills

Town, Lahore. Achievements:

• Settled the HRM department for FACES PAKISTAN Company from

Working Experience scratch in 2012.

12 years

• Recruited 25 candidates through campus placements for FACES Pakistan

in 2012.

Languages • Implemented the 360 degree performance appraisal system for FACES

English, Urdu, Pujabi, Pakistan in 2013.

Provided Quality Management at FACES Pakistan for 4 and half years.

References

1- An International Customer support (D-qube)

Tanvir Khalid Gill

(Brother in Law) 2- Domestic Customer Support in (PTCL)

Beacon house School • Appointed as a CSR in PTCL for 1236 helpline.

(Chemistry Head of • Resolving Customer complaints via phone email. Inbound call center

Department)

Defense Y Block Lahore • Call received on system through phone line listening Customer quarries

CNIC no. 35202-2278360-1 and providing information.

Mobile no. 030******** • Promoted in Validation Department as a supervisor for quality service

Landline. 042******** to our outbound Executive Customers.

• Provides best Customers Support in 4 years of service.

International Mail Officer (IMS DAWN Newspaper) 2006-

2008

• I have been working as IMO (Internal Mail Officer) in DAWN Group of

newspaper for one year. In this tenure I have learned to manage several

tasks assigned by higher management.

Training

Professional Training Institute Year

Staff Development SET Centre FACES 30-31 May

Training Pakistan,Avari 2013

Hotel, Lahore

Asp-AiD training ERP ASP-AiD Lahore 01-08-2014

Module on HR

MS Access IT NCRD Islamabad 19-23 May,

Professional Training 2014

Staff Motivation Savory Hotel 10-Oct 2014

Training Lahore

HR Management Superior 2014

Training University Lahore

Education:

• Master in Business Administration

• (In progress)

• Bachelor of Arts in Humanities (2004)

• Fine Arts in Humanities(2002)

• Matriculation (2000)

Computer Skills:

• MS Office (Word, Excel, Access Power Point)

• Operating system

( windows XP, 7,8 & 10 )

• Internet browsing

• Projecting slid

• Window instillations

• Software Installation.

Extra-Curricular Activities:

• Internet browsing & reading newspaper

• Reading books & novels

• Playing Chess, Cricket

• Travelling

• Mountain Climbing

• Swimming Conflict Resolution

Contact this candidate