R. GARY ST. JOHN Email: adlz42@r.postjobfree.com, H/C/TXT: 678-***-****

Marketing Strategist – Customer Relations Management – Documentation Specialist-Claim Analyst

Goal oriented, client focused marketing professional, customer support, integrity, analytics, organization, cross business levels, effective communication & strategic planning skills

REVELANT EXPERIENCE

Diversified Southern Group, Inc. dba Southern Business Development Strategies, LLC, Owner

Independent Contractor – Marketing, Claims, Documentation Specialist, Legal Research, Logistics Planning & Transportation, Freight Claims Management, Strategic Planning

Delta Air Lines, Inc.

Coordinator Cargo Claims Coordinator: liability assessment, negotiate and reconcile cargo claims Import Specialist Air France / KLM Cargo, Virgin Atlantic

Atlantic Southeast Airline, Inc. (ASA) / Delta Connection

Marketing Representative: research, negotiate, support & liaison, plan, direct advertising, sponsorships, promotions of special events, create & design promotional materials and manage Domestic & International Markets, Additional positions: Methods & Standards Representative, Training Facilitator, Consumer Affairs Representative

Delta Global Services (DGS)

Customer Service Agent –Import Specialist Air France, KLM & Virgin Atlantic : CRM & initial customer contact, US Customs cargo AMS data entry assistance, warehouse & logistic management for Air France, KLM & Korean Airlines

Customs Resale Group formerly Printegra

Marketing Coordinator: create, design, negotiate contracts, manage e-commerce accounts

Key Training & Affiliations

• Westlake, LexisNexis

• Management Training: ASA & Delta Air Line Management Training, World-Tracer Management Implementation

• Media/Communication Training: TMT, Delta On the Spot, Burson-Marsteller Communication, SkillsPath

• Business Writing, Presentation and Negotiation Skills Training

• Crisis Management: NTSB Family Assistance Transportation Disasters Training, Delta Care Team Training,

Aviation Disaster Family Assistance Training

• Computer Training: Lotes Notes, Microsoft Word, Excel, PowerPoint, Documentum, FrontPage, Visual Customs

Voyager, CargoSpot, Delta Term, FasTrak, Axis, Concord, Kana, WorldTracer

• Continuing Education Credits: U.S. Customs Broker License Preparation (6.4) & Starting Your Own Import-Export

Business (1.2), Claims Management Training, IATA Cargo Claims

Certifications

• Certified Customs Specialist (CCS)- National Custom Brokers and Forwarders Association of America-NCBFAA

• CCP - Certified Claims Professional issued by Certified Claims Professional Accreditation Council &

Transportation Claims Management and Prevention

EDUCATION

Masters Legal Studies International Business Law (post Graduation)

University of Oklahoma, Norman

Bachelor of Arts Political Science/Public Administration – Public Relations/Journalism

Georgia State University

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