Jason Helvey

* *** ******* *****, ****** Mills, MO 63362 • 479-***-**** • adlyzv@r.postjobfree.com

LinkedIn: https://www.linkedin.com/in/jason-helvey-88396a112

Management Professional

25+ years of success exceeding operational, customer service, sales, and property management objectives.

Excellent business acumen and strategic sales mindset, with natural talent for staff leadership.

Highly experienced at directing sales and operations to ensure customer loyalty and repeat engagement.

— Areas of Key Emphasis —

•Operations Management

•P&L Review

•Budgeting & Planning

•Property Management

•Strategic Planning

•Scheduling & Inspections

•Team Leadership

•Training & Development

•Leadership

Signature Achievements

Consistently achieved top inspection ratings for overall property quality.

Successfully managed dozens of team employees, representing hundreds of thousands in annual payroll.

Received “Manager of the Year” and “Manager of the Quarter” awards for excellence in managing operations.

Professional Experience

Director of Rooms, Renaissance Airport Hotel, St. Louis, Missouri Schulte Hospitality June 2019 to Current

As Assistant General Manager my focus is to ensure the smooth operation of guest services, shuttle services, housekeeping and laundry and ensure each associate provides excellent customer service while maximizing productivity and maximizing room revenue. Key driver for this is developing Managers and Associates.

My duties as the Assistant General Manager include coordinating the origination and administrative functions in all areas of Rooms operations. Ensuring all standards of operations and total compliance of said standards are being followed. Ensure staffing levels are maintained at appropriate levels to match business demands. Participate is all operational meetings and strategic business plans. Closely monitor the financial performance of all Room departments and ensure budgets and expenses are kept in line while providing solutions to improve areas and assisting in implementing corrective measures. Any other duties assigned by the General Manager.

Assistant General Manager Embassy Suites, Little Rock, Arkansas, Atrium Hospitality January 2018- June 2019

As Assistant General Manager I was responsible for all aspects of operations at the hotel and provide support to the General Manager. Directs and coordinates hotels activities to obtain optimum efficiency and economy of operations and maximize full potential with a balanced focus on hotels mission, guests, employees and owner’s satisfaction.

As a highly visible member of the property’s Leadership Team, serving as a key liaison for hotel guests and functions as the right hand to the General Manager, while concurrently supporting Front Office operations and other operating departments such as Housekeeping/Laundry, and Food & Beverage and Banquets.

Being accountable for directing and coordinating the resources, tasks, requirements, systems and processes related to the hotel’s day-to-day operations, and for creating an energized and positive work environment that results in the delivery of exceptional guest service.

Director, Housekeeping Operations Embassy Suites, Rogers, Arkansas, Atrium Hospitality. 2014- 2018 Promoted

Leverage managerial and organizational skills to oversee operations for busy hotel facility, supervising and training 50-60 employees in providing customer service, cleaning, and maintenance at 400 Rooms, 120,000 sq. ft. facility. Ensure that employees render exceptional customer satisfaction on a daily basis and for numerous special events held in 48 meeting rooms. Consistently inspect premises and generate repair orders. Demonstrate excellent contract negotiation talents in dealing with vendors and suppliers, and solid communication skills dispensing employee reviews and new hire orientations. Prepare and analyze annual budgets, review and approve invoices, and manage P&L statements.

Key Accomplishments:

Exercised excellent judgment and financial acumen in administering large operations budget, deploying over $400,000 in supplies, and nearly $700,000 in payroll, tempered with cost-effective staff scheduling.

Achieved a 90% or higher on Hilton Quality annual inspections, for 4 consecutive years.

Honored with Manager of the Quarter in March 2016, August 2017, August 2018

Director, Housekeeping Operations Capitol Plaza, Jefferson City, Missouri Atrium Hospitality. 2012–2014 Promoted

Applied substantial management knowledge to improve conditions at 255-room, 9-floor facility. Devise and implemented reorganization of work areas to increase efficiency. Contacted vendors and suppliers to obtain improved pricing for hotel supplies and contracts. Oversaw 30-40 employees, including managers, providing training, discipline, and direction for top quality customer service in rooms and for 14 conference areas.

Key Accomplishments:

Expertly negotiated with vendors and revised ordering schedules to obtain a 32% decrease in per item cost for room supplies.

Trusted with handling $380,000 in supplies and strategically scheduling staff on $360,000 payroll budget.

Director, Housekeeping Operations Holiday Inn, Columbia, Missouri. 2007– 2012

Spearheaded customer service and cleaning operations for name-brand hotel venue, comprising 350 rooms and accommodating 100,000-150,000 customer guests per year. Oversaw institution of new, universal requisition system for supplies, merging restaurant, kitchen, banquets and housekeeping ordering. Prepared informational presentations and coached staff on new procedures, products, and pricing changes. Prepared departmental performance goals, set work schedules, and created budget proposals. Liaised with Hotel Manager for daily room inspections and instructed remediation activities for issues identified. Conducted daily and monthly administration meetings directing 50-60 housekeeping staffers.

Key Accomplishments:

Honored with Manager of the Quarter and Manager of the Year awards for outstanding leadership.

Successfully oversaw cross-functional initiative and retraining of staff, resulting in smooth adoption of new supply procedures without disruption to guests.

Capably managed $500,000 payroll budget and $600,000 supply budget.

Contact this candidate