Shakeel Ahmed Ishaq

Summary:

Technical Lead/Architect with 15+ years of experience in Information Technology.

Significant experience in all phases of the software development life cycle.

Experienced in Automotive, Insurance, Government, Healthcare and Telecom industries.

Equipped with problem solving skills and work well under pressure.

Self-Driven and have Ability to complete projects from ground up to deployment without any supervision.

Demonstrated talent for interpreting technical information for a non-technical audience.

Proficient analytical, communication, and inter personal skills.

Employee History:

Sr.

Company’s Name

Role/ Position

Location

Duration

1.

AAJ Technology

Lead & Architect

Lahore, Pakistan

Feb 19 Present

2.

Abdul Latif Jameel

CRM & Integration Lead

Jeddah, KSA

Oct 16 Dec 18

3.

Bupa Arabia

Technical Lead

Jeddah, KSA

Nov 15 Aug 16

4.

AAJ Technology

Technical Project Manager

Lahore, Pakistan

Apr 11 Nov 15

5.

ZIN Technologies

Technical Lead

Lahore, Pakistan

Jan 08 Apr 11

6.

Nextbridge Pvt. LTD

Software Engineer

Lahore, Pakistan

Feb 05 Dec 07

7.

Govt. Science College

Lecturer

Lahore, Pakistan

Mar 02 Jan 05

Skills:

Primary

Team Management, CRM, BizTalk, SQL Server, DotNet, ASP.Net, JQUERY, Web Services

Secondary

Rest API, SharePoint, Microsoft Azure

Personal Information:

Full Name

Shakeel Ahmad Ishaq

Nationality

Pakistani

Current Location

Lahore, Pakistan

Education

Master of Computer Science (3.34 GPA out of 4)

Cell

009***********

Email

adlysj@r.postjobfree.com

Linked In Profile URL

https://www.linkedin.com/in/shakeel-ahmad-3132b232/

Experience:

AAJ Tech Feb 2019 Present

Integration Lead & Architect

·JetInsure.EDI: It’s an integration solution developed using .Net services and BizTalk to share the change, new groups registration and renewal of contracts with FFM and other partners in the form of EDI. So that every system is synchronized. It also consumes the response and update the JetInsure accordingly. Following are list of my responsibilities in this project.

oGathering requirements from different clients.

oCoordinate with team leads, analyze requirements and design solution to send respective EDI to Partner & FFM using parties. Identify integration point and WBS.

oDeveloped project plan and update it regularly to track project.

oDeveloped window & web API using .Net, artifacts of BizTalk.

oTeam Management (task allocation, code review, training)

oCoordinate with infrastructure team to build servers (DEV, QA, UAT, PROD).

oRelease Management and conducting UAT.

oPost-deployment support and changes.

oStatus reporting to all stakeholders.

JetInsure.GroupSetup: It’s WEB APIs to share and consume the data of initial enrollment of groups with partners and consume their responses to update policy number, member number and others data in the JetInsure system.

Following are list of my responsibilities:

oGathering requirements from client.

oDesign the architect of the solution. Coordinate with business analyst to develop functional specification (High level diagrams, Process Flow diagrams).

oDevelop project plan, WBS and setting goals for the team members.

oResource planning and availability as needed.

oRelease Management and conducting UAT.

oEnd user Training. Post-deployment support and changes.

oStatus reporting to all stakeholders.

JetInsure.ImportData: It’s a solution to validate the legacy data, convert successful records into JetInsure. Sharing the stats and detail in SSRS reports.

Following are list of my responsibilities:

oDesign the solution after analyzing all past legacy data with team leads of different client of JetInsure product.

oDevelop project plan, WBS and setting goals for the team members.

oResource planning and availability as needed.

oDeveloped a rule engine to validate data.

oDeveloped a component to download data from SFTP, validate using rule engine (custom engine developed) and load successfully validated records.

oTasks allocation to team, status mon

oRelease Management and conducting UAT.

oEnd user Training. Post-deployment support and changes.

oStatus reporting to all stakeholders.

Abdul Latif Jameel Oct 2016 Sept 2018

Technical Lead

·ALJ.CRM: Its a customized Dynamic CRM solution to capture marketing and services activities of Abdul Latif Jameel. The marketing team creates marketing list, running campaign, creation of opportunities, creation of new retail contracts, renewal of existing contracts and service cards . It's also integrated with Oracle finance and sale application through integrated application using BizTalk. Following are list of my responsibilities in this project.

oGathering requirements from different business units.

oAnalyze requirements and create functional specification (High level diagrams, Process Flow diagrams).

oDesign CRM/xRM architecture.

oCreation of WBS and goals for the team members.

oImplemented different plug-ins and work flows to capture different operations.

oProvide technical assistance to other team members

oRelease Management and conducting UAT.

oPost-deployment support and changes.

oStatus reporting to PM

·ALJ.Payroll: Its a SharePoint site developed to process the payroll of employees. It gathers payroll information from Oracle and allows manager of each business unit to encrypt and email to the bank for further correspondence.

Following are list of my responsibilities:

oGathering requirements from different business units.

oAnalyze requirements and create functional specification (High level diagrams, Process Flow diagrams).

oDesign the architect of the solution.

oCreation of WBS and goals for the team members.

oRelease Management and conducting UAT.

oPost-deployment support and changes.

oStatus reporting to PM

· ALJ.EAI: Its an integrated solution to make the data consistent in different applications being used by different departments (Sales, Marketing, Service, Financial), developed in different languages and tools (CRM, DotNet, AS400, Oracle). Its developed bz using BizTalk that share and update data (customers, invoices) in all other required applications.

Following are list of my responsibilities:

oParticipate in system design and architecture to make sure no gap based on BR document.

oProvide techical assistance to the integration team to extract and update data in CRM.

oConducted UAT

Bupa Arabia Nov 2015 Sep 2016

Technical Lead

·Bupa CRM: Its a customized Dynamic CRM solution to capture complete sales, marketing and services activities of Bupa Arabia insurance company. It allows marketing team to create marketing list, running campaign, creation of opportunities, calculating insurance by using complex business rules and quoting to customers. It also allows creation of new contracts, renewal of existing contracts, membership cards and claims for the customers. It's also integrated with Govt. services for validation and gathering of personal information.

Following are list of my responsibilities:

oIdentify the gaps in design of CRM/xRM architectures designed by Veripark based on BRG and business users inputs.

oProvide guidance and technical assistance to team members.

oImplemented business complex rules to validate data and calculate premium for corporate, family and individual insurance based on a variety of factors using InRule and integrated with CRM through plug-in and WCF.

oImplemented different plug-ins and work flows to capture different operations.

oRelease Management.

oStatus reporting to PM and other stack holders.

oConducting UAT.

AAJ Technology Apr 2011 Nov 2015

Project Manager / Technical Lead

At AAJ Tech I was responsible for planning, execution and closing of projects within due time of CRM, BizTalk and .Net technologies.

a.CRM

Successfully delivered Boards and Appointments tracking system to Executive Office of Governors, Florida. This system covers tracking of all boards, seats, vacancies, Applicants of appointment department. This system allows public to submit applications from web portal against vacancies. It also covers security/sensitivity and different reporting.

Successfully delivered Scheduling system to Executive Office of Governors, Florida. This system covers tracking of case, management of events, guest lists, email to guests and logging responses from guests. This system allows public to submit their invitation to Governor for some events. It also covers security/sensitivity and different reporting.

Successfully delivered Corresponding Tracking system to Executive Office of Governors, Florida. This system tracks all citizen problems, logging, assignments, resolution, and response back to citizen. This system has multiple outlook add-ins, one monitors an email account, log and create case in CRM as soon as an email of specific pattern arrives while second one allows to create new case, associate emails to existing case through human interaction. Email and Mail Merge Templates are extensively used in this system. It also covers security/sensitivity and different reporting.

Successfully delivered Executive Corresponding system to Executive Office of Governors, Florida. This system tracks all incoming and outgoing letters of Governor office. Mail Merge Templates is extensively used in this system. It also covers security/sensitivity and different reporting.

Successfully delivered RSVP to Executive Office of Governors, Florida. This system is an event management for Governor Office. It allows creation of email templates, send invitations to mailing lists, tracking responses. It also covers security/sensitivity and different reporting.

My responsibilities for CRM projects includes

Gather requirements (new systems and post deployment support) from Client representatives

Evaluate software requirements and design system after analysis.

Identify and Resolve risks.

Develop project plan and WBS.

Allocate resources on day-to-day task.

Provide detailed status of project, including overall quality, milestones achieved and upcoming milestones.

Provide development guideline, assistance to team and take part in development.

Design CRM/xRM architectures, and custom solutions

Developed various plug-ins, workflows, roles for these systems.

Developed different portals that interact with CRM using C# and ASP.Net.

Migration of existing data into CRM.

Developed various reports.

Integrate with SharePoint to store documents and create leads in CRM on download of any case study from SharePoint portal.

Trained junior resources to CRM.

Conducted customization and configuration training of CRM 2011, 2013.

b.Dot Net

Successfully delivered Care Transition System. This system manages all processes of a patient, starting from appointment to medication, even it covers reports of coordinator that visit patients inside their home and look after their routine and medication. Each organization can define its own rules for managing patients. This system belongs to Independent Leaving System organization.

My responsibilities for Dot Net projects includes

Gather requirements from Client representatives

Evaluate software requirements and develop project plan and time estimates.

Identify and Resolve risks.

Communication with Business analyst for documentation and Review, and Approve all documentation

Allocate resources on day-to-day task.

Provide detailed status of project, including overall quality, milestones achieved and upcoming milestones.

Provide development guideline, assistance to team.

c.BizTalk

·Successfully delivered Territory calculation system to Citrix. It calculates territory, depending upon different rules, developed in BRMS and update territory in MDM, SEIBEL and Citrix systems.

·Successfully delivered 30 different Citrix projects up gradation from BizTalk 2006 to 2010.

·Successfully delivered Pooling System that listens on central database and calls the appropriate system according to type of record.

·Successfully delivered Central Exception Handling System for Citrix solution

My responsibilities for BizTalk projects includes

§Gather requirements from Client representatives

§Evaluate software requirements and develop project plan and time estimates.

§Identify and Resolve risks.

§Provide detailed status of project, including overall quality, milestones achieved and upcoming milestones.

§Provide development guideline, assistance to team.

§Developed Orchestrations, Maps, BAMs, WCF and rules in BRE.

ZIN Technologies Jan 2008 Apr 2011

Assistant Project Manager/Technical Lead

PORTHOS: At ZIN Technologies I was managing the Development (DOT Net projects only), Business Support and Data Migration functions of PORTHOS http://www.myporthos.com/. It is a M2M product developed for Wyless group UK http://www.wyless.com to manage a global, secure wireless data network which makes remote and/or mobile machines and devices to communicate with each other. Wyless provides connectivity across Tier 1, Mobile Network Operators in over 120 Countries, across 400 GSM and 200 GPRS Networks. This is globally deployed N-Tier application having 1000+ clients, 3000+ users, 200000+ connections and 3000+ price plans.

My responsibilities includes

·Gather requirements from client representatives (Wyless and Mobile Network Operators)

·Evaluate software requirements to create time estimates

·Analyse requirements and create functional specification (High level diagrams, Use Case diagrams, Context diagrams, Process Flow diagrams, Activity diagrams).

·Identify and Resolve risks.

·Allocate resources on day-to-day tasks

·Managing Data Migration from legacy system to new system.

·Provide detailed status of each active project, including overall product quality, milestones achieved and upcoming milestones.

·Developed dashboards showing analytics of network traffic, priceplans and network module allowing user to perform different operations on SIMs (Provisioning, Activation, De-Activation, Packaging etc)

·Porthos WSF: Its a collection of web services being used by different customers of this company to link their applications to automate their SIM operations. These web servies were allowing SIM operations with different operators like T-Mobile UK, O2-UK, T_Mobile USA, O2Ireland etc. It allows both single and bulk operations.

Async Response Service: This web service is developed to send back the response of bulk operations to clients at their registered web sites pages.

·I worked lonely on these web services projects, gathered requirements from Wyles and its operatos, developed the functional specification, design and developed these services, conducted UAT, registering different clients and coducting UAT with them

Nextbridge Jan 2005 Dec 2007

Software Engineer

Contract Advantage: It is a line of software products that solve contract management issues for a wide range of industries and organizations (www.greatminds-software.com/clients.htm). Contracts form the basis of all business transactions. Contract Advantage will keep its user informed that who is responsible and when key actions must be completed. The automatic email-based alerts ensure that this information gets to the right people on a timely basis. The Document Repository provides the ability to share documents, and manage contract document versions, all protected by a well-defined security system. Other features, like Intellectual Property Management, Insurance Certificate Tracking, Asset Management, Contract Requisitions and more provide a broad base of capabilities to enhance any contract management function.

Bio Tech Buildings: This web site is a marketplace for advertising laboratory real estate, information and services essential for biotech companies, real estate brokers, developers and property owners (www.biotechbuildings.com).

Computer City: This web site is about the publicity of company’s products and on line purchasing. Product categories can be up to 3 levels. Short description of all products of a selected category is available in the main content part of the page and detail of that product can be seen by clicking on the Icon of that product (compcity.net)

Al-Bahar: This web site is about the publicity of company’s Products and Services. Product categories can be up to 3 levels. Short description of all products of a selected category is available in the main content part of the page and detail of that product can be seen by clicking on the Icon of that product and having discussion forums, both English and Arabic versions are available. Admin module can be used to create users with some security rights and a specific user can work in that’s limited area in the admin side (AlBahar.com).

CRM: This web site is about the registration of clients whose purpose is the interaction b/w Nextbridge and its customer. All developers of a specific project can chat or ask query to a specific client and vice versa. Developer can update their Daily Status report on it, and it can be viewed by their respective clients.

North County Limousine: This web site is about the Limousine services in San Diego.

My Responsibilities includes

Gather requirements from team lead.

Analyze requirements and create functional specification

Development

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