VIENNE LOUISE L. CASTILLANES
Crossing Pacol, Bgry Palaka, Valladolid Neg.Occ
Contact #: +63-918*******
Tertiary: University of Saint La Salle Bacolod
Bachelor of Science in Hospitality Management
2013 - 2016
Secondary: University of Negros Occidental- Recoletos Bacolod City
Communication and Interpersonal Skills
Proficiency Microsoft Office Programs (Word, Excel, PowerPoint)
Verbal and Communication Skills
Has good memory, as many are required to remember names and faces of the guests to provide the best service.
A Team Player
Best in Customer Service
First Dailyware Sales Inc ( Unilab, Inc)
Business Development Representative-Sales Department
Lacson St, Bacolod, 6100 Negros Occidental
Developing and sustaining solid relationships with company stakeholders and customers.
Analyzing customer feedback data to determine whether customers are satisfied with company products and services.
Providing insight into product development and competitive positioning.
Analyzing financial data and developing effective strategies to reduce business costs and increase company profits.
Collaborating with company executives to determine the most viable, cost-effective approach to pursue new business opportunities.
Meeting with potential buyers to present company offerings and negotiate business deals.
Unit 405, 4th Floor the Center Point Bldg., Garnet Road Cor. Julia Vargas Ave. Ortigas Center, Pasig City
Meeting clients to discuss their advertising needs
Working with account planners to devise a campaign that meets the client's brief
Presenting campaign ideas and costings to clients
Briefing the creative team who will produce the adverts
Negotiating with clients, solving any problems and making sure deadlines are met
Checking and reporting on the campaign's progress
Keeping in contact with the client at all stages of the campaign
Managing the account's budget and invoicing the client
Making 'pitches' to win new business
City Garden Grand Hotel
Guest Service Specialist
8008 Makati Avenue Corner Kalayaan Ave
Greet each guest upon arrival and determine their accommodation needs.
Address customer concerns and answer any questions to the best of their knowledge
Assume responsibility over safety of their guests and supervise other staff members
Perform periodic inspections to ensure that all property and equipment used by guests
is clean, safe and in good working order.
Collaborate with a wide variety of guests and co-workers on a daily basis. Teleperformance
Customer Service Representative (Sales Account)
Wyndham Hotel Group
Ayala Avenue, Sen. Gil Puyat Makati City
Generating and qualifying leads from cold calling
Conducting sales presentations through the phone and screen sharing
Meeting monthly and quarterly sales goals in accordance with goals
Creating and updating activity reports
Generate sales and interest.
Work to engage the customer and ask questions that keep the conversation going.
Wake the initial contact and hand the prospect off once interest is established or an appointment is made.
Responsible for the sale from start to finish
Ragie Mae Arellano
Everleaf Industrial Corp