Ronel C. Palmero

PROFESSIONAL SUMMARY

Background in clerical and secretarial roles with proven knowledge and skills, contributing to efficient office operations. Exceptional analytical, organizational, and communication skills in support of internal office efficiency and customer service or engagement objectives. WORK HISTORY

Administrative Secretary December, 2012 – June, 2021 Saudi Ground Services - Jeddah, Saudi Arabia

Supported ground operations manager with daily operational functions.

Analyzed departmental documents for appropriate distribution and filing.

Obtained documents, clearances, certificates and approvals from other department required in the operations.

Carried out day-day-day secretariat duties accurately and efficiently. Coordinator, Operations June,2011 – December, 2012 Saudi Ground Services - Jeddah, Saudi Arabia

Managed day-to-day ground operations, including supervision and assignment delegation for cleaning-member team assigned in each fleet.

Drove improvements to workflow and fleet turnover with hands-on, proactive management style.

Rental Sales Agent-Front liner July, 2008 – January 2011 AVIS Rent a Car-Edsa Shangrila Hotel - Mandaluyong City, Philippines

Greeted hotel guests and offered assistance with their transportation needs.

Worked closely with hotel concierge to maintain optimum levels of communication for the effective and efficient completion of services required as offered.

Delivered an exceptional level of service to each customer by listening to concerns, answering questions and making sure of reservations are on time. Customer Care Representative June, 2007 – August 2007 Teleperformance - Mandaluyong City, Philippines

Cultivated customer loyalty through exceptional service, promoting repeat custom and improved sales.

Assisted customers with questions and concerns.

Resolved customer issues using strong interpersonal skills and conflict resolution techniques.

EDUCATION

Bachelor of Science in Hotel and Restaurant Management April 2007 Polytechnic University of the Philippines

Sta. Mesa Manila

Rizal High School March 2003

Pasig City

Bambang Elementary School March 1999

Pasig City

CONTACT

Address:

3741 Al Labaniyah

Al Nuzha District, Jeddah

Kingdon of Saudi Arabia

Phone:

+966-*****-****

Email:

adlyr2@r.postjobfree.com

SKILLS

Administrative background

Effective communicator

Staff supervision

Well organized

Self-motivated

Microsoft Office

Communication skills

Fluent in English Language

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