Sales Agent Operations Manager
Resume:
Ronel C. Palmero
PROFESSIONAL SUMMARY
Background in clerical and secretarial roles with proven knowledge and skills, contributing to efficient office operations. Exceptional analytical, organizational, and communication skills in support of internal office efficiency and customer service or engagement objectives. WORK HISTORY
Administrative Secretary December, 2012 – June, 2021 Saudi Ground Services - Jeddah, Saudi Arabia
Supported ground operations manager with daily operational functions.
Analyzed departmental documents for appropriate distribution and filing.
Obtained documents, clearances, certificates and approvals from other department required in the operations.
Carried out day-day-day secretariat duties accurately and efficiently. Coordinator, Operations June,2011 – December, 2012 Saudi Ground Services - Jeddah, Saudi Arabia
Managed day-to-day ground operations, including supervision and assignment delegation for cleaning-member team assigned in each fleet.
Drove improvements to workflow and fleet turnover with hands-on, proactive management style.
Rental Sales Agent-Front liner July, 2008 – January 2011 AVIS Rent a Car-Edsa Shangrila Hotel - Mandaluyong City, Philippines
Greeted hotel guests and offered assistance with their transportation needs.
Worked closely with hotel concierge to maintain optimum levels of communication for the effective and efficient completion of services required as offered.
Delivered an exceptional level of service to each customer by listening to concerns, answering questions and making sure of reservations are on time. Customer Care Representative June, 2007 – August 2007 Teleperformance - Mandaluyong City, Philippines
Cultivated customer loyalty through exceptional service, promoting repeat custom and improved sales.
Assisted customers with questions and concerns.
Resolved customer issues using strong interpersonal skills and conflict resolution techniques.
EDUCATION
Bachelor of Science in Hotel and Restaurant Management April 2007 Polytechnic University of the Philippines
Sta. Mesa Manila
Rizal High School March 2003
Pasig City
Bambang Elementary School March 1999
Pasig City
CONTACT
Address:
3741 Al Labaniyah
Al Nuzha District, Jeddah
Kingdon of Saudi Arabia
Phone:
Email:
***********@*****.***
SKILLS
Administrative background
Effective communicator
Staff supervision
Well organized
Self-motivated
Microsoft Office
Communication skills
Fluent in English Language
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