From the desk of

Merzina Radiowala

Dear Sir/Madam,

Application for Job

The Best Investment one can make is in his or her future. Goal setting and planning are not enough. Good intentions must be put into action without hesitation. I’d like a chance to show you how my skills and experience could help your Company.

I have a very strong background from Retail Industry, Customer Service as well as in Recruiting and Counseling.

At this point in my career, I am exploring new professional challenges. I understand there is a position available in your organization which could utilize my talents and hopefully, lead to additional career growth opportunities

I have heard nothing but positive stories about your organization's commitment to business and employees. If you are interested in a results-oriented and dedicated professional with strong credentials, you can call me or email me at: adlyot@r.postjobfree.com.

Thank you for your professional courtesy in reviewing my qualifications

Best Regards,

Merzina Radiowala

Confidential Resume of Merzina Radiowala

Residing at Jay Akash, A102, Mira Road (East)

401107. Phone: 704-***-**** • E-mail:

adlyot@r.postjobfree.com

“There are no secrets to success. It is the result of preparation, hard work, and learning from experience.”

OBJECTIVE: To work for a company which is driven to excellence and promotes professional development based on an employee's dedication, loyalty, and work ethic. You have my commitment to success.

HIGHLIGHTS:

● Have 12 years of work experience in Customer Service, Sales, Retail industry & Jewelry

● Have good knowledge of precious and semi precious stones

● Excellent experience in Sales

● Good Communication Skills

● Leadership qualities and great Management skills

● Revenue Generating

● Good Computer Skills (Works on Excel, Word Document, Power Point Presentation)

● Builds good rapport with Clients

WORK EXPERIENCE:

Store Manager, Merchandiser & Coordinator from March-18 till October-19 with Singapore International School, Dahisar, Mumbai.

Job responsibilities at Singapore International School: Store Management, Dealing with Vendors, Designing & Arranging for School uniform patterns. Coordinating with high profile parents like Arshad Warsi & Maria Goretti, Pritam, Remo D'souza. Handled Inventory which includes maintaining stock. Conducting stock audit on timely basis. Maintaining files with stock details. Store Manager from November-16 till April-18 with Pashma Designs, Pvt. Ltd., Palladium Mall, Mumbai.

Store Manager

• Business Generation: To generate business, it is very important to understand our clients and their demand. I ensure to build good rapport with every walk-in, educate them about the brand and highlight the plus points of our products. I make sure that me and my team constantly follow up with clients and update them about new arrivals and sale promotions. I have prepared a Store calendar planning events and promotional offers well in advance, share ideas and pictures with the Directors promoting the Brand through social media sites. I also select the merchandise for every season keeping in mind the latest trend and the price point.

• Merchandise: I have made selection of stock for my store from the line sheet prepared for every season, also giving suggestions based on latest trend and from the feedback given by clients. I prepare guidelines every week for visual merchandise, mannequin display, I get props and store decoration to give the store a fresh look. My ideas and plans for store interiors are well appreciated by the Directors as it increased great amount of footfall and boosted sale figures too.

• Recruiting and Training: Hired and trained staff, turning them into experts in dealing with clients and managing the store even in my absence. I have trained my team very well with regards to personal grooming, product knowledge, styling as well as building rapport with clients, closing sale etc. I like to keep healthy competition within the team by setting individual sale targets and giving goodies and perks on exceeding targets.

• Inventory Management: Maintaining 900+ stock, Conducting Stock Audit twice every month to ensure there is no loss of product or theft. Well versed with the billing software, Shoper9. Well trained in doing Stock inward and outward. Keeping a track of the stock, requesting for replenishment of fast moving styles, and returning slow moving items, ensuring there is enough backup of stock, packaging material and hand bags.

• Bookkeeping: Maintaining excel files and recording sale figures, cash and card transaction on a daily basis. Ensuring all bills are system generated and all hard copies are sent to head office on a timely basis. Always make sure to maintain store budget at low cost, reducing store expenses. January-13 till Oct-16 Bombay Electric, Colaba, Mumbai Sr. Fashion Consultant/Acting Store Manager

● Was promoted to Sr. Fashion Consultant within six months of joining based on performance

● Three years of experience as a Fashion Consultant along with handling the store and training team members, managing and motivating team members to increase sales, Conducted styling activities with the team to ensure clients are assisted well while shopping

● Attended High Profile Clients, International Clients and also Celebrities like Rekha, Sabyasachi Mukherjee, Lara Dutta, Neena Gupta,Masaba

● Assisting clients in making fashion decisions, Updating clients about promotional offers and sales promotion, Handling multiple clients ensuring personal attention to each one, Selecting clothes and accessories for clients as per the latest trend keeping in mind their requirement, Scheduled appointments for high end clients. Maintaining relationship with existing clients and building rapport with new clients, Placing orders for clients ensuring on time delivery, Dealing with queries, complaints and feedback from customers, Identified current and future customer requirements by establishing rapport with potential and actual customers and other persons in a position to understand service requirements

● Suggested ideas and plans to increase sales, Organized and handled events, Organized meetings and training session for team mates educating them about latest trend as well as on exceeding sales target of the store, Providing reports to senior company executives.

● Responsible for store merchandise on a monthly basis, responsible for mannequin display and store display, Responsible for stock check ensuring no loss of product Aug-08 till Jan 2013 Bank of America, Andheri East, Mumbai Sr. Customer Support Executive Providing customer service support on Voice. Worked on B2B process. All Loans given to clients are insured, our job is to get details of renewal premium payable by calling Insurance Companies as per list provided by the Bank.

Oct-05 to March 08 Sutherland Global Services, Malad, Mumbai Sr. Customer Support Executive

• Providing customer service support on Voice (28 Months) to US & EMEA Customers.

• Providing customer service support on Chat (2 Months) to US, EMEA & Australian Customers.

• Provided support to old and new agents and helping them to resolve customer queries.

• Responsible for customer service in the sales, subscription & billing, duties included answering customer queries, solving semi-tech problems, providing detailed information on new products & achieving sales targets.

• Keeping an eye on all the new products and to be launched new versions by regularly going on to the company’s website.

Feb 05 to Sept. 05 Ocean Placement, Jogeshwari, Mumbai Consultant

• Guiding & Helping Candidates with Interviews.

• Calling up and fixing appointments with Prospective Candidates.

• Calling up and fixing appointments with Company HR.

• Follow up with Candidates till the time they get a Job. EDUCATION: 2002 Sophia College, Breach Candy,

Mumbai, India Bachelor of Arts (B.A.)

COMPUTER SKILLS: Windows XP, MsWord, MsExcel, Shoper9, Internet & Email Operations

STRENGTHS:

• Leadership qualities & Ability to perform even under pressure

• Good and Fluent Communication Skills,

• Punctuality and dedication are my key strengths

• Highly Creative and Innovative,

• Good sense of fashion, merchandise and display

• Good adaptability and Team spirit,

• Motivating and capable of building a good team

• Active listener and quick learner, Good presence of mind

• Very patient with good convincing power

• Relishes detail, Love for the customer, Retail savy

• Setting personal goals and exerting effort towards mastering them

• Utilizing the strength and positivity of the company in building relationship with clients Being a Store Manager is a highly responsible job, a Store Manager is not only responsible for sale but also must look after the Visual merchandise, Events, building clientele, handling cash, managing store budget, billing, maintaining stock, managing team. I am very proud that I have played my role as a Store Manager with great honesty and dedication; I would like to share my work profile with you.

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