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Bookkeeper, accounts clerk, customer services consultant

Location:
Durban, KwaZulu-Natal, South Africa
Salary:
+R6500pm
Posted:
April 26, 2021

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Resume:

PROFILE

I am a highly focused entry level bookkeeper, accounts clerk with an exceptional orientation to detail and a track of good customer services, eager to apply, recently completed a Practical Bookkeeper Certificate. Currently I enrolled with South African College of Business (SACOB) for the Chartered Secretary board exams that I will be writing with Chartered Governance Institute of South Africa (CGISA) in 2021/2022. I am a multitasker with strong abilities to address high volume of calls professionally and assuring first call resolution while constantly striving to honour the mission of a company. I am able to function well independently or as part of the team.

PERSONAL DETAILS

Date of birth: 1984-06-23 ID number: 840623 Gender: Female Nationality: South African

Driver’s license: Code 10 (CI)

CONTACT

PHONE:

083-***-****

081-***-****

EMAIL:

adlyod@r.postjobfree.com

RESIDENTIAL ADDRESS

L229 Umlazi Durban 4066

SKILLS

Reliable

Problem Solving

Public Speaking

Team Structure

Time Management

MS Excel

MS Word

PowerPoint

Internet

BAJABULISILE KHATHI

ENTRY LEVEL BOOKKEEPER, ACCOUNTS CLERK

EDUCATION

[School: Sizophumelela High School]

2002 [Grade 12]

Subjects:

Zulu First Language - English Second Language

Mathematics - Economics

Accounting - Business Economics

[Institution: University of South Africa - UNISA] 2018 [Certificate in Practical Bookkeeping] Module:

Practical Bookkeeping

[Institution: Softline PASTEL]

2011 [Certificate in Pastel Accounting]

Module:

Partner Intermediate

WORK EXPERIENCE

[Company: Edcon Regional Credit Office in Durban] Apr 2014 – Sep 2020 [Position: Customer Service Agent] Duties:

Customer services

NCA Audit Verification

Attending to customer queries

Inbound / outbound call centre

Confirmation of customer employment

Meeting set Service Level Agreement (SLA)

Processing of Credit Application

Capturing data according to required standard

Managing different accounts Reason for leaving: Retrenched

Company: KZN Finance Cash Loans in Durban] Feb 2012 – Jun 2013 [Position: General Worker] Duties:

Filing

Helping customers with loan applications

Capturing applications

Calling customers to pay their accounts in arrears Reason for leaving: Retrenched, staff reduction

Company: MTN (Thlalefang Placements in Durban]

Nov 2007 – Jun 2011 [Position: Customer Service Agent]

Duties:

Network related queries

Navigate on system called Smart wizard and call logging Reason for leaving: Resigned

REFERENCES

Name : Miss Zamafa Ngobese Company : Edcon

Relationship: Manager Contact no : 082-***-****

Name : Miss Zelephi Ngcobo Company : MTN

Relationship: Quality Assurer Contact no : 083-***-****

Email : adlyod@r.postjobfree.com

Name : Mrs. Sandra De Villiers Company : KZN Finance Relationship: Manager

Contact no : 031-***-****

Email : adlyod@r.postjobfree.com



Contact this candidate