MOHAMMAD NURUZZAMA

E-**, Abu fazal Enclave, New Delhi, India

Contact# +919*********

Email: adlyo0@r.postjobfree.com

Executive Profile:

I am a well present, efficient and experienced professional with over Ten years experience in travel and tourism industry. Experienced in providing excellent customer care and ensuring the best travel and accommodation are provided for customers, including corporate. I am confident and outgoing, able to build good relations with clients and suppliers. Proven to help as much as possible by arranging tailor made holiday/travel packages for short and long haul destinations. As a self starting person, I am highly motivated and able to exceed targets and enjoy the challenges at work.

Objective:

I am seeking a new and challenging role within ambitious and successful team that will enable me to make an effective contribution to the business while continuing my own career development.

Key Skills & Expertise

Excellent customer service skills that ensure client satisfaction in vacation packages and travel itinerary.

Strong problem-solving skills that allow me to handle even the most stressful of situations, such as canceled flights, overbooked hotels, and other travel emergencies.

Fluent in English, Arabic, Hindi, and Urdu to easily communicate with contacts in countries where these languages are the primary language.

Motivational interviewing skills to assist in truly listening to clients and recognizing what they want to create customized travel experiences that meet their expectations.

Extensive knowledge and education of the top tourist destinations around the world, including the best restaurants, hotels, and attractions.

Professional Experience:

Senior Travel Sales and operation Consultant (Al tayyar Travel Group ) Taif, KSA

Mar 2012 to Aug 2019

Key Responsibilities:

Making reservation of all travel and tourism package.

Dealing with enquiries over phone, face to face and social media, listening to customers’ needs and acting upon them.

Hotel & Holiday package reservation- Using offline vendors and online system like GTA, Planet, Lots of Hotels, Hotel Beds, One DMC, and Al Tayyar online ETC.

Ticketing- Using GDS (Galileo) as well as online booking engine like flydubai.com to issue domestic and International tickets.

Transportation- Car rentals: Self driven & chauffeur services. Airport pick, drop off and meet & assist services.

Other services- Cruise bookings, Travel Medical Insurance issuance, Int’l driving license & English language Learning Courses ECT.

Corporate / Credit Clients- Handling meetings & incentive groups, school educational groups as well.

Flexi Tours, India (Travel sales consultant) Nov 2008 to Dec 2011

Key Responsibilities:

Designing Outbound & Domestic Tour Packages

Handling Walk-in clients, Social Media & telephonic queries of clients

Designing the suitable Itineraries & mailing the detail as per customer requirement.

follow up of Customer’s queries to materialize into sales

Handling after sales clients issues to maintain client.

Educational Qualification:

Master of Tourism Administration ( Tourism Management ) 2008

Aligarh Muslim University, Aligarh, Uttar pradesh, India

Bachelor of Social Science ( Political Science ) 2005

Aligarh Muslim University, Aligarh, Uttar pradesh, India

Hobbies-

Cricket & Traveling

Strengths:

Quick Learner, Hard working, Team Player

Personal Profile:

Date of Birth: 12.08.1985

Nationality: Indian

Gender: Male

Marital Status: Married

Language Known: English, Hindi, Urdu, & Arabic

Passport no: S 8754690

Valid: Upto 2028

Declaration:

I do hereby declare that all the information stated above is true to the best of my knowledge and belief.

Place :New Delhi

(Mohammad Nuruzzama)

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