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System Administrator

United States
$30.00 hourly
April 26, 2021

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Ruben Gonzales

**** ***** ** ** **

Santa Fe, NM 87507



Over 29 years of experience in system and network administration in private industries environment and in Department of Energy. Proven track record of deploying, and evaluating systems to improve uptime and efficiency. ACMT certified.

Professional Experience

11/2016 – 9/30/2020

Owner/Founder, City Different IT Computer Solutions, LLC

Santa Fe, NM

•Specializing in Apple desktop and laptop computers.

•On-Site IT Mac hardware/software services for both commercial and residential in Santa Fe, Los Alamos and Espanola areas.

•Troubleshooting/Problem solving.

•PC to Mac Migration.

•Data Recovery.

•Data Backup.

•Data Transfer.

•Basic Computer Networking.

•USB/Network printer setups.

•Hardware Upgrades.

•OS Upgrades.


•Software installations.

•Systems Security Hardening.

•Super Tune-Ups.

•New Apple Mac setups.

•Liquid Damage Repair.

•Hard Drive Cloning to VMWare Installation and Configuration.

7/2011 – 3/2013

Holman's/USA Technology IT Administrator

Albuquerque, NM

•Independent IT Technical-System Administrator for Holman's USA.

•Assigned independently to both Sandia and Los Alamos National laboratories and to private industries.

•Provided IT administrative warranty hardware and software support services.

•Hardware replacement (e.g., logic board, heat syncs, video cards, processors, hard drives).

•Security hardening.

•Software troubleshooting.

3/2005 – 7/2011

Los Alamos National Laboratory Windows/Mac IT System Administrator

Los Alamos, NM

•Provided System Administration support for assigned groups.

•Worked with Division Leaders system support staff to integrate OSX and Windows users and systems into the distributed computing environment.

•Implementing IA standard images for automated installation for OSX and Windows software.

•Troubleshoot workstations.

•Troubleshoot servers to provided greater performance.

•Securing all networks for foreign national users with Juniper boxes, etc.,


•Demonstrated advanced knowledge and skills in system administration with all platforms (Windows and Apple computers).

•Proficiency with computer hardware, system upgrades, system setups.

•Maintained Apple and Windows network (e.g., TCP/IP, PPP, VPN, Ssh, LAN and DHCP protocol networks).

•Research new hardware and software methodologies, cognizant of emerging technologies and trends in networking.

Professional Skills

•Effectively communicate technical issues with users, maintain familiarity with new and innovative microcomputer technologies.

•Demonstrated ability to work in a self-directed manner and to take initiative to identify and solve new problems.

•Serve as first and second level support for computer help needs. Work with non-technical personnel to assist in determining their data processing needs and recommend viable solutions to those needs.


•Santa Fe Community College: Studies; Business


•2/2012 ACMT (Apple Certified Mackintosh Technician)

•6/14-18/2010 5 day course on “Hands-on Windows 7”

•5/3-5/2007 2 day course on “Windows Vista”

•9/13/2006 1 day course on “Mac OS X Server Admin”

•9/8/2006 1 day course on “Administrating & Managing LANL's OU's using MS Windows 2003 AD

•2/17/2006 1 day course on “Administering MS Systems Management Server 2003”

•8/8-12/2005 Completed 4 day course on “Hands-Ons Win Server 2003”

•10/14-15/2004 Completed 1 day course on “Supporting Users Applications on a MS XP OS

•10/15-19/2002 Completed 4 day course on “Beginning Unix/Linux

•11/8/2001 Completed course on “Mac OSX Server Essentials”

•2/17-18/1998 Completed 2 day course on “Troubleshoot and Maintaining the Mac”

•5/2/1997 Completed 5 day advanced course on “Hands-On Mackintosh Configuration & Troubleshoot”

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