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Back Office Customer

Location:
Mumbai, Maharashtra, India
Posted:
April 26, 2021

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Resume:

Resume

INDU SONI

E-mail : adlyng@r.postjobfree.com

Mobile : 706-***-****

CAREER OBJECTIVE:

Seeking a challenging and rewarding position as a Consultant with a strong will to prosper in assigned duties. Passion to learn new technologies with ability to adjust in new environment.

PROFESSIONAL SUMMARY:

TOTAL BPO BACKOFFICE(NON VOICE) RELEVANT EXPERIENCE- 5 YEARS in Industry as Customer Service Executive.

EDUCATION SUMMARY:

Diploma (I.T.) from Women’s Poly College Affiliated to RGPV University.

B.Sc. (PCM) Graduate from Kamal Raja Girl’s affiliated to Jiwaji University.

TECHNICAL SKILLSET:

Back office:

1. Non Voice:

Billing with SAP in Austrailian customer .

Writing report for Cases(bills),Preparing daily, monthlyreport.

Project Management S/W:

Microsoft

Environment:

Client / Server and Web Based Application.

Office suites:

MS-Office 2000, XP

Area of Expertise:-

Diploma in Computer Application (DCA) completed from Track Computer centre.

M.S.Word, M.S. Excel, Power Point, Access.

Knowledge of Front Page FoxPro.

Having a good knowledge of Internet.

Knowledge of Printing, Scanning, Formatting, Letter Drafting.

Desktop Publication (DTP) completed from Track Computer Center.

Coral draw, Photoshop, PageMaker

WORK EXPERIENCE:

1.

On payroll of Rage Frameworks a Genpact Company, Pune

Designation : Sr. Consultant

Role : Consultant

Duration : 27-April-2018 to 30-July-2019(one year +2 Months )

Details:

Sr No.1. BACK OFFICE

Client:

Boston US

Team Size:

10

Duration:

27-April- 2018 – 30-July-2019

Description:

The objective of this project is to develop Retirement Plan Management System application for Boston- Retirement plan for employees at the commonwealth’s public institutions of higher education. This module help customer to automate the workflow from applying of retirement plan.

It contains various modules like ORP Admin, Campus Admin, Participants module etc.

Responsibilities Handled:

Involved in Requirement Analysis

Estimation

Writing Reports, Payroll processing in RPMS

Involved in Execution of process

Plan in RPMS, Payroll Processing, Eligibity tracking, Enrollment Monitoring,Tickets, Security Enrollment remove, updated, checking, fill records in RPMS & checking reading & print the Plan.

Fill the all data in RPMS application

Data entry RPMS application & excel sheets

Involved in maintain data, backup in excel sheet

WORK EXPERIENCE:

1.

On payroll of V K Solutions india Pvt. Ltd, Pune

Designation : Sr. EXECUTIVE

Role : Sr. Associate

Duration : 15-Sep-2014 to 20-April-2018(3 years +6 Months )

Details:

Sr No.1. BACK OFFICE

Client:

Third Party

Team Size:

16

Duration:

15 Sept. 2014 – 20 April 2018

Description:

The objective of this project is maintain the records & implement the data which holds all the information of customer accounts, maintains and handles the online application . This is basically a web based application which contains the total information of the customer’s account. This information is stored in application in the form of XML files.

Responsibilities Handled:

Involved in Requirement Analysis

Estimation

Writing Reports(daily reports)

Fill the all data in online application

Data entry online application & excel sheets

Involved in maintain data, backup in excel sheet

Letter drafting, scanning, formatting

WORK EXPERIENCE:

2.

On payroll of Coppergate staffing solutions Pvt. Ltd, Mumbai worked in WIPRO

Designation : CUSTOMER SERVICE EXECUTIVE (BPO)

Role : Associate

Duration : July 2013 to Aug 2014 (1 Year)

Details:

Sr No.2. MDM, BASE, ISU-CODES

Client:

Origin -Austrailian

Team Size:

26

Duration:

30 July 2013 – 8 Aug 2014

Description:

The objective of this project is to implement the customer data which holds all the information of Austrailian customer accounts, maintains and handles the online SAP . This is basically a web based application which contains the total information of the customer’s account. This information is stored in SAP in the form of XML files.

create the T-codes to work on customer accounts and deliver the quality output for the customer using SAP-ISU tool. These t-codes will be able to correct the implausible data of the customer accounts manually.

Responsibilities Handled:

Involved in Requirement Analysis

Estimation

Writing Reports, Cases Solutios in SAP

Involved in Execution of Cases

Billing cases in SAP, Meter installation & remove, updated, checking, fill records in SAP-ISU tool & CRM, checking reading & print the bills

PROFESSIONAL WORK EXPERIENCE:

Roles & Responsibilities:-

Having 1 Year + 10 Months of Experience in Back Office(Non Voice) Computer centre and Analytical Ability and Strong organizational skills to balance variety of programs to meet deadlines as well as contribute to strategic planning initiatives.

Organization : Paras Technosys & Computer Centre.

Duration : 2-Aug-2011 to –26-June-2013

Designation : Back Office (Computer Operator)

Job Profile : Worked on Online Software of Centre.

: Maintained all the data feeding on S/w (Centre internal data S/w)

: Creating and Filling of Boucher of all expenses.

: Prepare all the Daily Working reports.

: Also maintain the attendance of the staff for the salary process.

: Prepare all the Monthly Collection.

: Maintenance Account of company

: Handling potential student’s problems.

: Continuously building the best image of the Centre.

: Letter Drafting, Scanning, Photocopy

: Maintain and Manage of the all reports.

HOBBIES:

Reading Books, Different knowledge searching on internet, Listening Music etc.

PERSONAL INFORMATION:

Name:

Indu

Address:-

Baner Pune.

Sex:

Female

Languages:

English, Hindi, Marathi

DECLARATION:

I hereby declare that the information given above is true to the best of my knowledge & belief.

Date:

PLACE: PUNE INDU



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