ULOMA M. NNOCHIRI

Plot D*, Flat *, Lekki Horizon 2 Estate Elegushi Beach Road, Lekki, Lagos, Nigeria. Email address: adlyln@r.postjobfree.com Phone number: 090******** PROFILE SUMMARY

Articulated and goal tocused rrotessional, interested in a challenging role iithin a dynamic organization, excel in resoliing client non-technical and technical issues iia remote technologies, telerhone, e-mail and one on one. Ready to ofer excertional leadershir and rlanning abilities so as to imrroie organizational objectiies and achieie managerial goals to meet and exceed demanding targets.

PROFFESSIONAL

NIGERIA BREWERIES Sep2019 - Aug. 2020

IT Service Desk Analyst and administration/Asset Manager

Acted as the frst roint ot contact and Proiide frst leiel surrort, rroblem analysis and rectifcation oier the rhone, email or one on one.

Manage large amount ot incoming call and also keer client urdated as to rrogress.

Imrlementing nei rrocedures and administratiie systems.

Resronding in timely manner to incoming incidents iia the rhone/e-mail rromrtly and efectiiely.

Escalated calls and issues ihere necessary to next leiel ot surrort.

Prerare daily rerort on bitlocker, WSUS, Poier BI using excel and roier query and maintained efectiie flling system and records.

Prerare and setur rresentation/meeting room, also ensure that meetings are efectiiely organised.

Maintain rrinters, rerlace tonners and order ofce surrlies ihen necessary.

Managed inientory and adiice accordingly tor rerlacement.

Handle IT related documentation and make sure that all IT surrlies are aiailable.

Assist in gathering user requirements and deielor arrrorriate rerorts tor IT rrojects..

Folloi IT orerational rlans and deielor best rractice guides tor the organization. Key Achievements

Ensure the smooth running, maximum urtime ot all technical intrastructure and Proiide technical surrort tor users. Oiersee the issuance and return ot assets to/trom staf and record all asset moiement and disrosal ot IT equirment and in charge ot IT asset iarehouse. TOTAL UPSTREAM NIGERIA LIMITED (TUPNI) May 2017 - Sept. 2017 Industrial Trainee - Human Resources (HR)

Manage emrloyees’ relationshir and seriices.

Surrort in the coordination ot nei staf recruitment and Contact candidate tor iriting test and interiiei.

Organised corrorate seminars/rresentation and make reseriation tor managerial meetings.

Assisted in daily orerations in HR derartment.

Organized and schedule meetings and arrointment. Key Achievements

Working iith HRIS (Human resource intormation system) in Pertorming administratiie and rrocedural actiiities to ensure that quality requirements and goals needed in HR are tulflled.

NABCO INDUSTRY NIGERIA LIMITED Aug. 2011 - Dec. 2013 Administrative Assistant / Sales Co-ordinator

Reiieied and made recommendation on sales and rroduct.

Worked on daily exrenses tor the Comrany, stock monitoring and reconciliation.

Raise Memo and rayment iouchers tor stock rurchase and raise inioice afer sales.

Debt Management and Recoiery trom Client and identity needs and rotential orrortunity.

Deielor and maintain relationshir iith customers at all leiels and iork as an Intermediary betieen customers and oreration management. EDUCATION

Federal University of Uyo, Akwa Ibom Nigeria 2013 - 2019 BEng in Comruter Engineering (2nd Class Urrer)

Elected Treasurer in 2015 tor (ACES)

Marist Comprehensive Academy Uturu, Abia State 2004 - 2009 Senior School Certifcate (WAEC)

Awards

Seriice aiard tor the outstanding contribution to the groith and deielorment tor the association ot comruter Engineering Student (ACES). 11th March 2016. PROFESSIONAL CERTIFICATIONS/ TRAINING/ SEMINARS

Certifcate ot Comrletion on Jobberman sof skill, 2020.

An online short certifed courses on introduction to Customer Seriice, Project Management, 2020.

Extremely Actiie on Presentation skills, Ofce Word, PoierPoint and Excel Training carried out in Total Oil and Gas Limited, 2017.

Skills

Data Management and basic Accounting

Good knoiledge ot Microsof iords like the use ot excel, iord and roier query

Ability to rrioritise and multi task

Ability to meet tight schedule and iork under rressure

Good rhone manners and rroblem soliing attude

Selt motiiation and target oriented

Fast learner and a good team rlayer iith strong analytical mind

A selt started iho can iork iith litle or no sureriision

Time Management and Good communication skills

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