DONNA

CONROD

*** **** ******, ********, ** ***68, 617-***-****, adlykp@r.postjobfree.com

SKILLS

Internal audits, process improvement, customer problem resolution, customer user experience, customer service, team player, team leadership, and staff development/mentorship

Windows 10, SAP, Microsoft Office, ADP Workforce Now 12.0, ADP PCPW, E-Time, Report Smith 1 & 2, Account mate, Answers on Demand (AOD), Dayforce, Kronos

Notary Public

EXPERIENCE

Cumberland Farms, Stoughton, MA February 19, 2018 to present

Retail Sales Associate

Responsibilities include: assisting customers with requests in store and on the phone. Demonstrating knowledge of products and services to customers. Greeting customers in a friendly and polite manner. Operating cash register, monitoring fuel transactions, running lottery machine, changing prices, checking in products from shipments and stocking shelfs. Following proper health code guidelines, maintaining a clean, safe environment for customers and employees.

Winn Companies, Canton, MA January 2018 - March 2018

Payroll Administrator (Contract Assignment 3 month)

Responsibilities included: assisting with processing bi-weekly payroll using Dayforce. Assisting managers with timecard maintenance questions and historic edit requests. Processing all necessary maintenance in Dayforce, including new hires, terminations, pay increases, tax changes, address changes, transfers, multiple allocation locations, wage garnishments, child support enforcement orders and deduction changes. Distributing on site checks, stop payments, direct deposit reversals, processed commission, and bonus payments. Executing company policies and procedures for processing payroll to ensure compliance with wage and hour laws. Responding timely to payroll questions via the help desk, telephone, and email. Maintaining returned W2's, issue replacements, assist with payroll audits, assist with training new staff members, and complete employment verifications not handled by the Work Number.

Summit Company, Easton, MA August 2016 to September 2017

Payroll Manager

Responsibilities included: processing weekly payroll for WillWork, compiling payroll data, maintaining accurate payroll records, employee status changes, address changes, merit increase, tax information, direct deposit, and union code. Ensuring payroll-related transactions were processed in compliance with external union polices. Generating monthly reports for monthly union contributions for ten different union locals. Verifying employment, child support setup, and garnishments. Processing manual checks in QuickBooks for employees if needed, preparing invoices for union payments, and processing payments. Communicating with ADP after processing weekly payroll, printing and presenting weekly I-Reports to the CFO. Maintaining employees' folders and setting up new folders for the new hires.

South Shore Medical Center, Norwell, MA March 2016 to August 2016

Payroll Coordinator (Contract Assignment 6 months)

Responsibilities included: processing bi-weekly payroll for 625 hourly and salaried employees utilizing ADP Workforce Now 10.0.

Orchard Cove, Canton, MA October 2005 to December 2015

Payroll Accountant, Payroll Coordinator - AP Processor

Responsibilities included: increasing levels of responsibility resulting in two promotions. Processing payroll for 250 employees using ADP PCPW and ReportSmith. Preparing and reconciling Orchard Cove ADP payroll entries. Reconciling monthly general ledger accounts for trial balance and financials. Supervising A/P and payroll functions while serving as a back for these functions as needed. Preparing bi-annual reports for auditors. Closing accounts payable on a monthly basis and prepared monthly journal entries. Assisting in budget variances analyses as requested. Continually monitored ways to improve budget internal controls. Supervising the organization and maintenance of fiscal record archives. Maintaining all capital asset records including depreciation schedules. Reviewing Corner Store reconciliation. Preparing daily bank deposits. Processing bi-weekly payroll for 250 employees. Resolving employee payroll issues that may arise. Setting up new and terminated employees in the system. Working with directors and human resource closely on payroll reports and approving invoices for processing. Processing manual checks for employees, as needed. Printing, registering, and mailing A/P checks. Entering A/P invoices with G/L accounts and print A/P register.

Bay State Milling Co., Quincy, MA 2003 to 2005

Assistant Manager, Credit and Collections

Responsibilities included: ongoing DSO reductions, maintaining credit referral list, releasing customer orders pending payment. Posting cash daily from the lockbox and printing CHAXS daily sending payments to the lock box. Evaluating credit applications and worked with NACM to obtain credit reports for new customers. Performing reference checks and obtaining Dun & Bradstreet financial reports to establish appropriate terms and credit limits. Working with customers and sales staff to resolve short payments and resolving customer invoice disputes

Ocean Spray Cranberries, Inc., Middleboro/Lakeville, MA 2002 to 2003

Deduction & Credit Specialist / Accounts Receivable

Responsibilities included: ensuring an effective collection process, collection calls, maintaining collection logs for each account, researching all deductions/short payments made by customers. Working closely with managers to prepare weekly deduction reports, including plant deductions and coupon deductions. Reconciling all plant deductions daily. Applying incoming payments to various customers' accounts.

Polaroid, Wayland, MA 1999 to 2002

Assistant Credit Manager / Supervisor, Account Receivables

Responsibilities included: people management, maintaining, controlling and analyzing portfolios on consumer and commercial accounts for the CFO. Performing credit and collections function per corporate policy. Preparing reconciliation on major and complex accounts. Working with sales representatives and corporate manager to reduce deductions on the customer's accounts. Handling monthly reports for closing. Posting cash to various corporate accounts. Handling write-offs, along with issuing credits for all corporate accounts. Closing cycle, reconciliation and special assignments. Reviewing and approving credit applications.

Metracom, Boston, MA 1998 to 1999

Accounting Supervisor / Credit & Collections Manager / Accounts Payable

Responsibilities included: coordination of credit and collections, and training personnel on performance related issues as required. Creating policies and procedures for the credit and collection department. Supervision of four employees in credit and collections and two cash applications employees. Creating reports on collection issues for weekly meetings with the Controller. Approving accounts payable invoices for payment. Resolving customer disputes on their invoices. Setting up and performing credit approvals for new customers. Maintaining accounts payable logs.

Unitel, Canton, MA 1996 to 1998

Credit and Collections Supervisor / Office Manager

Responsibilities included: Analyzing, interpreting and determining appropriate courses of action on specific complex deductions or invoice. Evaluating credit applications and establishing appropriate terms and credit limits. Collection calls and handling past due accounts and resolving customer billing disputes. Maintaining detailed collection activity logs. Performing daily bank deposits and applying payments to customers' accounts. Processing credit card payments

EDUCATION

Fisher Junior College

Associate Degree, General Accounting and Business

Massasoit Community College, Canton, MA

Certificate in general accounting, activities for seniors and children, living coach which is helping people to set goals

National Association of Credit Managers, (CBA)

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