Barbara Braden

Senior Business Analyst

Carroll, OH 43112

adlyi0@r.postjobfree.com

614-***-****

Authorized to work in the US for any employer

Work Experience

Customer Service Representative (CSR)

Aaron's Furniture Store - Lancaster, OH

June 2019 to August 2019

Provide customer service (answer inquiries and provide guidance on products via phone and in store). Receive payments (cash, credit, debit).

File management.

Promote sales.

Receptionist

Maintain store appearance.

Process inventory.

Senior Business Analyst

Defense Logistics Agency - Columbus, OH

April 1989 to August 2018

Monitored financial expenditures, revenues, payroll, administrative functions, funding trends, and initiated financial reports on strategic options. Executed budget formulations, anticipated revenue, collectible revenue, and monitored usage of resources to support the goals and objectives of the Strategic Business Plans provided by the Defense Logistics Agency, (DLA).

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Advised and facilitated guidance regarding financial implications of financial programs proposals through various DLA and private industry methods..

Analyzed business performances, prepared, and coordinated various budget proposals/exhibits for Current Year (CY), Fiscal Year (FY), and the "out years: (7 years). Projections were contingent upon several variables, labor and non labor status for the various sites. Resolved critical financial matters via various communication methods for internal, external, and DLA customers.

Provided recommended financial hierarchy structure requirements within the Directorate(s). Coordinated with Order Fulfillment and Procurement when pricing anomalies for various acquisitions/ contracts during conception and implementation.

Validated the Accounts Receivables (ARS) and Account Payables (APS), including the resource accountability to provide other Department of Defense (DoD) agencies. Maintained various associated reimbursable documents/communications. Lead Defense Travel Administrator (LDTA) for the Defense Logistics Agency (DLA), Columbus, OH, to include the coordination of travel/regulations/policies/procedures with the developing contractors. Initiated classroom training/on-hands training for the Defense Travel System (DTS). Assimilated sensitive profiles and provided individual "branches"/"divisions"/"directorates"/"Command" briefings to include travel arrangements/coordination for DLA operation mission responsibilities, requirements, and fiduciary accountability.

Accounting principles, concepts, methods, and techniques were applied in establishing secured system files (electronic and manual).

Interpreted, communicated/coordinated, in order to implement monitoring/auditing, regulations, policies, and procedures in adherence of the success of mission goals and requirements. Created presentations and documentations to deliver financial data to internal/external customers, associates, management, and Command.

Billing Clerk/Customer Service

United Parcel Service - Columbus, OH

October 1986 to April 1989

Processed A/Rs and A/Ps.

Resolved customer billing inquiries via various communications. Processed time sheets.

Monitored customer accounts for status and delinquencies. Made collection calls to customers.

Provided financial status reports to supervision.

Provided Administrative Assistant duties.

Cashier/Production Leader

Burger King - Columbus, OH

July 1984 to October 1986

Worked all stations (cashier, food preparation, managed schedules, stock management. Provided overall morale incentives.

Education

High school or equivalent in Business Management

Park University - Columbus, OH

Skills

• Accounts payable (10+ years)

• Customer service (10+ years)

• Receivables (10+ years)

• Receptionist (10+ years)

• Retail sales (3 years)

• Typing (10+ years)

• Sales (2 years)

• PowerPoint (10+ years)

• Microsoft Office (10+ years)

• Microsoft Excel (10+ years)

• Financial Analysis (10+ years)

• 10 key entry (10+ years)

• Typing (10+ years)

• Administrative Assistant

• Outlook

• Word

• Payroll

• Data Entry

• Filing

• Excel

• Scheduling

• Marketing

• Office Management

• Billing

• Safety Monitor for DLA Financial Directorare (10+ years)

• Fire Safety for DLA Finance Directorate (evacuation & procedures) (10+ years)

• Bomb Threat Monitor/Coordinator for the Defense Logistics Agency (DLA) Finance Directorate (10+ years)

• Restaurant Experience

• Management Experience

• Accounting

• Microsoft Powerpoint

• Microsoft Outlook

• MS Office

• Supervising Experience

• 10 Key Calculator

• Quickbooks

• Accounting Software

• Bookkeeping

• Administrative Experience

• B2B Sales

• Sales Support

• Office Experience

• Microsoft Word

• Office Manager Experience

• Time Management

• Project Management

• Facilities Management

• Logistics

• DoD Experience

• Financial Report Writing

• Business Analysis

• Forecasting

• Pricing

• Order Fulfillment

• Event Planning

• Account Reconciliation

• Accounts Receivable

• Event Planning

• Forecasting

• Order Fulfillment

• Pricing

• Phone Etiquette

• General Ledger Reconciliation

• General Ledger Accounting

• Balance Sheet Reconciliation

• Financial Statement Preparation

• Bank Reconciliation

• Auditing

• Merchandising

Certifications and Licenses

Critical Response (Financial)

Assessments

Customer Focus & Orientation — Highly Proficient

September 2019

Responding to customer situations with sensitivity. Full results: Highly Proficient

Conscientiousness — Highly Proficient

September 2019

Tendency to be well-organized, rule-abiding, and hard-working. Full results: Highly Proficient

Supervisory Skills: Directing Others — Expert

September 2019

Motivating others through feedback to identify improvements or corrective actions. Full results: Expert

Sales Skills: Influence & Negotiation — Expert

June 2019

Using influence and negotiation techniques to engage with and persuade customers. Full results: Expert

Customer Focus & Orientation — Highly Proficient

January 2020

Responding to customer situations with sensitivity Full results: Highly Proficient

Front Desk Agent (Hotel) — Highly Proficient

February 2020

Selecting hotel rooms based on verbal requests and identifying errors in hotel data Full results: Highly Proficient

Veterinary Receptionist Skills — Highly Proficient July 2020

Managing practitioner schedules and maintaining accurate patient records Full results: Highly Proficient

Filing & Organization — Expert

July 2020

Arranging and managing information or materials using a set of rules. Full results: Expert

Typing — Proficient

March 2020

Transcribing text using a standard keyboard

Full results: Proficient

Sales Skills — Proficient

December 2019

Persuading reluctant customers to buy products or services, and influencing and negotiating with customers to meet sales goals.

Full results: Proficient

Administrative Assistant/Receptionist — Highly Proficient October 2020

Using basic scheduling and organizational skills in an office setting Full results: Highly Proficient

Data Entry: Accuracy — Highly Proficient

October 2020

Entering data quickly and accurately

Full results: Highly Proficient

Working with MS Word Documents (Intermediate) — Proficient April 2019

Intermediate Word techniques, including the use of formatting, Track Changes, and Comments. Full results: Proficient

Customer service — Familiar

October 2020

Identifying and resolving common customer issues

Full results: Familiar

Attention to detail — Familiar

September 2019

Identifying differences in materials, following instructions, and detecting details among distracting information.

Full results: Familiar

Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.

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