Administrative Assistant Sales
Resume:
Barbara Braden
Senior Business Analyst
Carroll, OH 43112
**************@*******.***
Authorized to work in the US for any employer
Work Experience
Customer Service Representative (CSR)
Aaron's Furniture Store - Lancaster, OH
June 2019 to August 2019
Provide customer service (answer inquiries and provide guidance on products via phone and in store). Receive payments (cash, credit, debit).
File management.
Promote sales.
Receptionist
Maintain store appearance.
Process inventory.
Senior Business Analyst
Defense Logistics Agency - Columbus, OH
April 1989 to August 2018
Monitored financial expenditures, revenues, payroll, administrative functions, funding trends, and initiated financial reports on strategic options. Executed budget formulations, anticipated revenue, collectible revenue, and monitored usage of resources to support the goals and objectives of the Strategic Business Plans provided by the Defense Logistics Agency, (DLA).
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Advised and facilitated guidance regarding financial implications of financial programs proposals through various DLA and private industry methods..
Analyzed business performances, prepared, and coordinated various budget proposals/exhibits for Current Year (CY), Fiscal Year (FY), and the "out years: (7 years). Projections were contingent upon several variables, labor and non labor status for the various sites. Resolved critical financial matters via various communication methods for internal, external, and DLA customers.
Provided recommended financial hierarchy structure requirements within the Directorate(s). Coordinated with Order Fulfillment and Procurement when pricing anomalies for various acquisitions/ contracts during conception and implementation.
Validated the Accounts Receivables (ARS) and Account Payables (APS), including the resource accountability to provide other Department of Defense (DoD) agencies. Maintained various associated reimbursable documents/communications. Lead Defense Travel Administrator (LDTA) for the Defense Logistics Agency (DLA), Columbus, OH, to include the coordination of travel/regulations/policies/procedures with the developing contractors. Initiated classroom training/on-hands training for the Defense Travel System (DTS). Assimilated sensitive profiles and provided individual "branches"/"divisions"/"directorates"/"Command" briefings to include travel arrangements/coordination for DLA operation mission responsibilities, requirements, and fiduciary accountability.
Accounting principles, concepts, methods, and techniques were applied in establishing secured system files (electronic and manual).
Interpreted, communicated/coordinated, in order to implement monitoring/auditing, regulations, policies, and procedures in adherence of the success of mission goals and requirements. Created presentations and documentations to deliver financial data to internal/external customers, associates, management, and Command.
Billing Clerk/Customer Service
United Parcel Service - Columbus, OH
October 1986 to April 1989
Processed A/Rs and A/Ps.
Resolved customer billing inquiries via various communications. Processed time sheets.
Monitored customer accounts for status and delinquencies. Made collection calls to customers.
Provided financial status reports to supervision.
Provided Administrative Assistant duties.
Cashier/Production Leader
Burger King - Columbus, OH
July 1984 to October 1986
Worked all stations (cashier, food preparation, managed schedules, stock management. Provided overall morale incentives.
Education
High school or equivalent in Business Management
Park University - Columbus, OH
Skills
• Accounts payable (10+ years)
• Customer service (10+ years)
• Receivables (10+ years)
• Receptionist (10+ years)
• Retail sales (3 years)
• Typing (10+ years)
• Sales (2 years)
• PowerPoint (10+ years)
• Microsoft Office (10+ years)
• Microsoft Excel (10+ years)
• Financial Analysis (10+ years)
• 10 key entry (10+ years)
• Typing (10+ years)
• Administrative Assistant
• Outlook
• Word
• Payroll
• Data Entry
• Filing
• Excel
• Scheduling
• Marketing
• Office Management
• Billing
• Safety Monitor for DLA Financial Directorare (10+ years)
• Fire Safety for DLA Finance Directorate (evacuation & procedures) (10+ years)
• Bomb Threat Monitor/Coordinator for the Defense Logistics Agency (DLA) Finance Directorate (10+ years)
• Restaurant Experience
• Management Experience
• Accounting
• Microsoft Powerpoint
• Microsoft Outlook
• MS Office
• Supervising Experience
• 10 Key Calculator
• Quickbooks
• Accounting Software
• Bookkeeping
• Administrative Experience
• B2B Sales
• Sales Support
• Office Experience
• Microsoft Word
• Office Manager Experience
• Time Management
• Project Management
• Facilities Management
• Logistics
• DoD Experience
• Financial Report Writing
• Business Analysis
• Forecasting
• Pricing
• Order Fulfillment
• Event Planning
• Account Reconciliation
• Accounts Receivable
• Event Planning
• Forecasting
• Order Fulfillment
• Pricing
• Phone Etiquette
• General Ledger Reconciliation
• General Ledger Accounting
• Balance Sheet Reconciliation
• Financial Statement Preparation
• Bank Reconciliation
• Auditing
• Merchandising
Certifications and Licenses
Critical Response (Financial)
Assessments
Customer Focus & Orientation — Highly Proficient
September 2019
Responding to customer situations with sensitivity. Full results: Highly Proficient
Conscientiousness — Highly Proficient
September 2019
Tendency to be well-organized, rule-abiding, and hard-working. Full results: Highly Proficient
Supervisory Skills: Directing Others — Expert
September 2019
Motivating others through feedback to identify improvements or corrective actions. Full results: Expert
Sales Skills: Influence & Negotiation — Expert
June 2019
Using influence and negotiation techniques to engage with and persuade customers. Full results: Expert
Customer Focus & Orientation — Highly Proficient
January 2020
Responding to customer situations with sensitivity Full results: Highly Proficient
Front Desk Agent (Hotel) — Highly Proficient
February 2020
Selecting hotel rooms based on verbal requests and identifying errors in hotel data Full results: Highly Proficient
Veterinary Receptionist Skills — Highly Proficient July 2020
Managing practitioner schedules and maintaining accurate patient records Full results: Highly Proficient
Filing & Organization — Expert
July 2020
Arranging and managing information or materials using a set of rules. Full results: Expert
Typing — Proficient
March 2020
Transcribing text using a standard keyboard
Full results: Proficient
Sales Skills — Proficient
December 2019
Persuading reluctant customers to buy products or services, and influencing and negotiating with customers to meet sales goals.
Full results: Proficient
Administrative Assistant/Receptionist — Highly Proficient October 2020
Using basic scheduling and organizational skills in an office setting Full results: Highly Proficient
Data Entry: Accuracy — Highly Proficient
October 2020
Entering data quickly and accurately
Full results: Highly Proficient
Working with MS Word Documents (Intermediate) — Proficient April 2019
Intermediate Word techniques, including the use of formatting, Track Changes, and Comments. Full results: Proficient
Customer service — Familiar
October 2020
Identifying and resolving common customer issues
Full results: Familiar
Attention to detail — Familiar
September 2019
Identifying differences in materials, following instructions, and detecting details among distracting information.
Full results: Familiar
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