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Medical Mental Health

Chesapeake, VA, 23322
April 25, 2021

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*** ******* **** **********, ** 757-***-****


Customer Service Representative


•Proficient in writing comprehensive reports and correspondence with detailed instructions for scheduling requirements and documenting results

•Strong communication skills including the ability to read and interpret documents such as safety rules, operating and maintenance instructions and procedure manuals

•Experience providing direct supervision to employees and implementing training as it relates to their job responsibilities

•Knowledge of helping others organize reports, reviews, and documentation

•Articulates ideas clearly and concisely. Can make effective presentations to customers.

•Years of direct care experience working with adults and/or families with substance abuse and/or mental health needs.

•Maintains client documentation and other documentation as required by program standards, i.e. Medicaid, licensure, CSB & program policies and procedures, etc.

•Monitor special medical conditions, i.e. seizures, diabetes, special diets, physical disabilities.

•Self-motivated. Highly productive with minimal guidance or supervision

•Presented a professional, positive image that reflects well on the organization

• Keeps files and work area organized. Exhibits meticulous attention to detail.

•Is committed to producing accurate and high-quality work.

•Demonstrates strong work ethic. Uses time productively to accomplish challenging work goals. Develops efficient work methods.


Tidewater Community College: Major: Human Services 2012-Present

Expected Date of Graduation: May 2018

Tidewater Community College Major: Truck Driving 2008


First Aid, CPR, AED Working knowledge of intellectual disabilities, Effective oral and written communication skills, Ability to work as a team member, maintaining effective inter and intra-agency working relationships, Ability to achieve and maintain certifications necessary for the job (including, but not limited to, CPR, CPI, Medication Administration, Trucking Certification, Fire safety training Human Rights and Confidentiality Training Microsoft Office Suite, Paratransit Transportation for all patients in wheel chairs.

Employment History:

Company and Location January 2018 to Present

Jen Care Senior Medical Center

549 East Brambleton Avenue

Norfolk, Virginia 23510


I drove dedicated patients on a schedule over a designated route and ensure the safety and timely transport of passengers. This is a customer-service-focused position working directly with patients and medical team members in a dynamic and professional environment to provide the highest level of quality service.


Organizes and schedule daily pick-up and drop-off routes.

Transports patients safely between pick-up and destination (including home, ChenMed/JenCare Medical Center, specialist, etc.).

Assists elderly passengers in embarking and disembarking the van by providing physical support and helping with loading and unloading all items belonging to the patient.

Completes and keep current a transportation schedule log of all patients riding in the van including their full name, correct address and phone number. Record patient’s absences, even if unsure of the reason for absence.

Provides outstanding customer service to all patients and ChenMed/Jencare Medical Team members at all times.

Conducts inspection of vehicle to identify any maintenance issues twice daily and record findings in the driver vehicle inspection report (DVIR).

Paratransit Transportation for patients in wheel chairs.


Company and Location February 2017-December 2017

Brighton Gardens

212 Research Drive Ste. 212

Chesapeake, Virginia 23220

Direct Support Professional

•Provided training in self, social, and environmental awareness skills

•Provided training in sensory stimulation, gross, and fine motor skills

•Provided assistance and training to community safety, appropriate peer interactions, and social skills

•Monitored health and physical conditions

•Assisted with medication and /or other medical needs

•Paratransit Transportation for patients in wheel chairs..

Company and Location June 2016-January 2017

Virginia Department of Alcoholic Beverage Control

2901 Hermitage Road

Richmond, Virginia 23220

Sales Associate/Part-time

•Checking IDs & observing customers to determine legality of sales

•Projecting a positive shopping environment by maintaining clean & well-merchandised store

•Developing product knowledge to assist customers with the selection & sale of merchandise

•Assisting customers with loading merchandise as requested

•Operating an electronic POS (point of sale) terminal to include scanning equipment

•Accounting for personal cash shortages

•Checking sales receipts for accuracy & accounting for all required transaction receipts throughout business day

•Maintaining shelf stock & displays to enhance product availability

•Unloading shipments & the placement of stock within the stockroom

•Accurately assembling & verifying licensee orders

July 2015 – June 2016-Unemployed

Hampton Newport News Community Services Board April 2012 – June 2015

300 Medical Drive Hampton, VA 23666

Community Services Associate II/ ICF Group Home

•Provides support to individuals with Intellectual disabilities in an Intermediate Care Facility.

•Responsible for providing direct care in a residential facility assisting the Program Supervisor in providing direct service treatment and case coordination for adults with Intellectual and developmental disabilities.

•Provided effective quality management which focused on the needs of patient, effectiveness of treatments, and the appropriateness of the service.

•Assisted in the initial development and continuous updating of person-centered plans.

• Completed individual hygiene/grooming and clothing/dressing services.

•Followed physical management, nutritional management plans and meal services.

• Alerted appropriate personnel of events, individual health concerns, equipment problems.

• Carried out service plans as written and trained.

•Completed medication training, certification and annual recertification.

• Administered medications according to procedure as needed and reports medication errors.

• Accurately completed MBCS and PMPS documentation daily.

• Accurately documented completed activities on daily house schedule.

• Accurately documented on MAR forms.

• Paratransit transportation for patients in wheel chairs.

Trans-Patient Transportation July 2011-September 2011

8659 Staples Mills Road Henrico, VA. 23228

Supervisor of Transportation

•Insured that all vehicles were properly maintained (Fleet Maintenance)

•Supervision of ten drivers

•Payroll Submission, responsible for submitting time sheets to Accounting and Finance

•Budgeting and Logistics

•Helped to provide total quality management, quality control, maintenance, quality improvement, and quality assurance in all parts of the company.

•Paratransit transportation for patients in wheel chairs.

Virginia Beach Community Services Board February 2009 – July 2011

3432 Virginia Beach Blvd. Suite 415; Virginia Beach, VA. 23462

MH/MR Assistant

•Provided training and assistance in the activities of daily living to persons with mental retardation, and some challenging behaviors and/or medical conditions who live in a 24 hour group home.

•Provided quality management which seeks to improve effectiveness of treatments and increase patient satisfaction with the services provided.

•Assisted MH/MR clinical staff in gathering data for the formulation of client case management plans; and in compliance with state certification standards.

•Paratransit transportation for patients in wheel chairs.

Hampton Roads Transit May 2008 – February 2009

1500 Monticello Avenue Norfolk, VA 23510

Bus Operator

•Operates a transit vehicle to pick up, transport and discharge passengers while adhering to transit vehicle route schedule and maintaining a pleasant and courteous manner.

•Operates any one of the five models of buses varying in size from 29 to 40 ft.

•Performs HRT pre-trip inspection of transit bus for mechanical problems prior to beginning scheduled run. This includes conducting an external/internal visual inspection of the transit bus and pre-testing all necessary equipment, operating/safety devices, and transit bus controls for use while in service. Also conducts an internal visual inspection at the end of revenue service to collect and turn-in lost items.

•Complete familiarization with system and safety features; geography and roadways of an assigned route and of the entire service area; traffic rules, regulations and laws, transfer points and fare structures.

•Refers to time schedules and instructions for pull-outs, line service, pull-ins, and off-route trips

•Provides information on bus services to passengers which include bus schedules, routes and fare information.

•Receives and transmits two-way radio messages involving accidents, incidents, emergencies, criminal activities, or other authorized HRT business utilizing judgment and discretion to ensure customer and individual safety.

•Writes reports and completes forms as required, may prepare detailed written reports concerning accidents incidents, breakdowns and mechanical defects, as required at the end of their shift.

•Adheres to safety rules, regulations, and Standard Operating Procedures (SOP) to ensure the well being of Hampton Roads Transit customers and employees.

•Operates a passenger bus safely and effectively in accordance with the Virginia Code and local traffic regulations.

•Maintains scheduled time over assigned route.

•Ensures safe operation of HRT vehicles under adverse conditions.

•Performs vehicle operations at varying hours of day and night. Will work outside regular business hours as required by the Labor Agreement and by the selection of posted runs.

•Collects proper fares from boarding passengers.

•Operates a wheelchair lift, secures passengers wheelchair and assists passengers with disabilities in boarding, riding and alighting in a safe manner which may include pushing a manual wheelchair up a particularly steep ramp

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