Manager Store

TAMMY CRISWELL

**** ********* **. ******, ** ****8

470-***-**** ***************@*****.***

OBJECTIVE

Create consistent and positive experiences through proactive management of team activities and store operations. Skillfully monitor and adjust processes to meet changing demands, increase efficiency, and boost revenue. Deliver exceptional leadership to all employees.

SKILLS & ABILITIES

Strong leadership

Efficient communicator

Organized planner

Reliable team-worker

November 2020- Current

March 2020- November 2020

May 2019-November 2019

February 2015-

March 2019

General Manager, Pet Supplies Plus

Manage opening and closings of the store. Hire, train, and direct employees. Maintain inventory levels, place orders, and restock shelves. Maintain financials for store and employees pay. Complete constant store evaluations to ensure great customer experience.

Customer Service, Home Depot

Receive and place orders for products by phone and online orders. Handle all customer returns and exchanges. Assist customers in all departments to help them with their needs. Help keep the store clean and organized on a daily base.

Manager, Thurman’s Produce Market

Manage opening and closings of the store. Hire, train, and direct employees to correct and efficient ways. Create schedules and inventory lists for each week. Promote business and revenue by creating and using advertisement.

Operations Manager, Belk

Monitored supplier operations to verify quality, delivery schedule, and conformance to contract specifications. Managed daily operations and supervising team members. Trained, supported and mentored high performing team, providing regular feedback, reviews, and coaching in deficient areas.

January 2014-June 2014

June 2011-Feburary 2013

May 2008- June 2011

Receptionist, Bowdon Family Medicine

Maintained a clean and organized office to create positive first impressions to every visitor. Directed clients to appropriate personnel concerns, resolved complaints, and answered any account related questions. Complied and produced documents and reports to file, copy, or fax.

Customer Service Manager, Food Lion

Trained new hires on relationship building, sale presentations, sale processes, protocol, product knowledge, and more. Supervised total department call volume of phone calls per day. Automated contact management system to maintain efficient client organization. Collected customer feedback and recommend procedural or product changes to enhance future services.

Assistant Store Manager, Hobby Lobby

Interviewed job applicants and made effective hiring decisions with the intentions to fill vacancies with strong workers. Guided and directed new hires through orientation and working producers. Completed frequent walk-throughs and directed team members to correct any issues or praise them for excellent work. Mentored team workers to create efficient workers, and profitable sales.

EDUCATION

2013

2013

2013

2013

GED, Carrollton, GA West Ga Tech College

Certified Patient Care Technician, National Healthcare Association

Certified Phlebotomy Technician, National Healthcare Association

Certified EKG Technician, National Healthcare Association

2021 PHARMACY TECHNICIAN LICENSE # PHTC059336

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