Web Designer Helpdesk

Personal details:

Name: Cesar Juan Torres Mejía

Birth date: August 21,1978

Address: Moras #80, Col del Valle Centro C.P. 03100 Benito Juarez Mobile: (55) 34700081

Marital status: Single

CURP: TOMC780821HDFRJS04

IMSS: 300-***-****

********@*******.***

EDUCATION

Computer systems degree

UDLA (UNIVERSIDAD DE LAS AMERICAS)

WORK EXPERIENCE

MOTOROLA/LENOVO

Technical Support coordinator

2012 - 2020

IBM

2 level Support

2012

AXTEL

Helpdesk

2010 - 2011

HP

Backup

2009

ACTUALIZACIÓN SIMPLIFICADA

Web designer

2007- 2008

BBVA

Helpdesk

2006 - 2007

COURSES

BASIC IN DESIGNING TOOLS

Publisher, Dreamweaver CS3, Flash CS4, Photoshop CC 2019, Corel Paint Shop Pro XI,HTML, CSS, basic VBScript. USE OF OFFICE 2007, 2013, 2016, 365

Excel, PowerPoint, Word.

OFFICE 2007 PROGRAMMING

Basic in and Access to create dynamic tables and MACROS. LENOVO PRODUCT CERTIFICATION

Complete different product courses (Yoga, Thinkpad, Ideapad, Legion, etc.). SCRUM

SCRUM basics.

RPA

Uipath Studio basics.

Languages: English

SKILLS

Respect Responsable Work under stress Proactive

Tolerant Empathy Teamwork

ACTIVITIES AND ACHIEVEMENTS

MOTOROLA

ACTIVITIES:

• Support on-site and remotely in America.

• Assignment and management of computer equipment inventory, as well as their guarantee.

• Telephone lines administration and monitoring of incidents or changes.

• Verify the correct operation of the printers on site.

• Repair of equipment that is not guaranteed.

• Use of Active directory for equipment administration, reset or unlock of accounts.

• Installation and configuration of the equipment according to the corresponding area.

• Server monitoring in Mexico to avoid any incident.

• Verify the correct functioning of the meeting rooms.

• Configure internal applications (SAP, Oracle, etc.).

• Use of SERVICE NOW (Remedy) to create and managing tickets

• Configure email accounts (Gmail and Outlook) and PST backups.

• Use of Gmail suite (Drive, mail, sheets, docs, etc.)

• Install and configure MAC equipment.

• Create images to install (Windows 7, Windows 10, OS).

• Delete disk (full erase) of obsolete equipment.

ACHIEVEMENTS:

• Improve response times in request or incidents.

• Verify the new office infrastructure (Access point installation), Ethernet and WIFI Access, nodes, meeting rooms.

• Keep the correct inventory of in use and obsolete equipment.

• Telephone line administration.

• Improve the installation and configuration processes equipment.

• Improve the application configuration processes (ORACLE, SAP).

• Migrate users to O365.

IBM

ACTIVITIES:

• G20 Project in Los Cabos. In charge of a room with 150 desktop computers, 10 printers and 2 multifunctional. Attend and support national and foreign users about how to use the equipment and incidents tan could happen. Solve them in the shortest time with first level people.

ACHIEVEMENTS:

• Resolve the incidents and questions without exceeding the stipulated time. Minimize the presented incidents. AXTEL

ACTIVITIES:

• Support and creation of incidents of all SAT employees in Mexico. ACHIEVEMENTS:

• Solve almost all incidents in less time. Move incidents to the correct support area. HP

ACTIVITIES:

• Failure diagnosis support and monitoring servers in Mexico and Central America. ACHIEVEMENTS:

• Support with ON SITE engineers to solve the incident in less time. ACTUALIZACIÓN SIMPLIFICADA

ACTIVITIES:

• Technical support (HW and SW).

• Web page design.

ACHIEVEMENTS:

• Optimize the mass mailing process.

• Finish the webpage project.

BBVA

Activities:

• ATM’S encryption key change project (Mexico).

• Failure support in all ATM’S in Mexico.

Achievements:

• Optimize the process of tasks in the area in a shorter response time.

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