Manager Assistant

RYAN CAMPBELL

*** ******* ***** **********, ** **790

860-***-**** *******@*****.***

SUMMARY

A dynamic and hands on management professional with over 20 years’ experience leading sales teams to reach company objectives in retail setting. Strives to maintain high standard of customer service, morale, and appearance to uphold company policies and improve shopping experience. Works well in diverse team settings, handling multiple tasks to meet important deadlines.

SKILLS & ABILITIES

* Customer relations * Research and Analysis

* Project Management * Strategic Planning

* Profit Optimization * Team Leadership

* Conflict Resolution * Business Development

EXPERIENCE

Staples

Retail Sales Manager April 2019-Present

Bluffton, South Carolina

Promoted a consultative and customer centric environment primarily focused on a small business customer’s needs.

Ensured that the store culture embodied the company values and its commitment to the community.

Lead and developed a high-performing team focused on exceptional service, consultative selling and total solutions.

Empowered my team to learn, grow and deliver results through teaching, coaching and inspiring.

Maintained and grew a network of repeat customers and presented them with appropriate solutions.

Held myself and team accountable for flawless execution of operational excellence.

Performed responsibilities as the “Manager on duty”, total store operations and other duties as assigned.

Performed responsibilities of General Manager for several months while store transitioned to new General Manager.

The Home Depot

Merchandising Assistant Store Manager, February 2012 – November 2018

Bristol/New Milford, CT

Ensured that customers were provided with a convenient and enjoyable shopping experience.

Oversaw all Merchandising areas of the store.

Consistent track record of managing 6-7 direct reports for optimal productivity.

Drove business development through leadership of the associates and upholding Merchandising Standards.

Maintained store profitability through analysis, trend identification and responding to identified problems.

Improved vendor relationships through communication and working collaboratively to achieve goals.

Responded promptly to escalate associate relation issues.

Addressed customer inquiries and resolved escalated customer service complaints.

Mentored and promoted 3 Assistant Store Managers and 6 Department Supervisors.

Performed Store Manager Responsibilities during vacations, conferences and transitional periods.

Store Hiring Captain responsible for interviewing and hiring qualified candidates.

Achieved District Award for Entrepreneurial Spirit.

The Home Depot

Specialty Sales Assistant Store Manager January 2008 – February 2012

South Southington/Bridgeport, CT

Primary Leader across store for all specialty and service sales functions.

Ensured that direct reports were educated and executing on the processes, behaviors and expectations for meeting customer needs.

Collaborate with vendors and service providers to create in-store events to increase sales opportunities.

Developed associates through positive motivation, inspiration and recognition.

Drove execution of specialty and service company processes and addressed all customer order issues.

Maximized sales efficiency by coaching staff on various customer service initiatives

Salaried liaison to associate fun committee

Achieved District Award for Best Percent to Sales Increase for Specialty

The Home Depot

Department Supervisor

Flooring, Garden, Receiving, Service Desk June 2000 – January 2008

South Southington/Waterbury, CT

Built and maintained effective relationships with peers and management.

Maintained the in-stock position of the department by placing orders and ensuring on-hands were accurate.

Offered direction and gave constructive feedback to motivate team members.

Provided excellent customer service to differentiate and promote the company brand.

Utilized Associate Performance metrics to teach, coach and train Department Specialists.

Reviewed the top and bottom department sales classes and developed game plans to increase sales.

Ensure that all trucks and trailers were received and unloaded timely, accurately and efficiently.

Ensure that everyone followed all safety and Hazmat procedures.

Trained associates on safe receiving and RTV procedures and standards.

Preform key carrying and manager on duty responsibilities.

Completed a series of training sessions to advance to Assistant Store Manager

EDUCATION

Bachelor of Science Degree, Sports Management/ Business

Springfield College, Springfield MA May 1998

REFERENCES AVAILABLE UPON REQUEST

Contact this candidate