AFELUMO AYOMIDE ABIMBOLA

No * Ogidan street, Onipanu Lagos.

Ilesha-West,Osun State

adly61@r.postjobfree.com,

080********

**/**/****

PROFILE

Motivated, diplomatic and tactful professional with a demonstrated ability to transcend cultural differences. Looking to contribute problem-solving and collaborative skills in an effort to realize your organization’s core values.

EXPERIENCE _ __

CUSTOMER CARE REPRESENTATIVE

OCTOBER 2019- Till date

MTN NIGERIA

Customer Service Representative December 2018- October 2019

Outcess Solutions Nigeria Ltd

●Provide accurate, valid and complete information by using the right methods and tools

●Identify and assess customer’s needs to achieve satisfaction and retentions for Multi choice Nigeria

●Manages large amount of outbound calls to customers up selling client's products

●Handle customer complaints, provide appropriate solutions and alternative within the time: follow up to ensure resolution on or before close up deals

●Follow communication procedures, to promote more network of prospect customers, and meeting clients SL with AHT

●Appropriate use of Customer Relation Management (CRM) dynamics to get customer's requirements, proper feedbacks and or VOC

Assistant Administrator December 2016-June 2017

Bureau of Land and survey

●Assisted the Administrator in overseeing the affairs of over 500 members of the association, including the sending and receiving of emails from prospective and existing members

●Facilitated a 3-day training for new members of the association quarterly

●Organized a 2-day conference for advanced members of the Association

●Incorporated commendable changes in the aspect of customer relations by organizing customers’ week, where we give out branded shirts and other materials, it’s also an avenue for customers to meet the executives of the Association. I was able created an online platform for the Association on various Social Media like Linked In, Facebook, an interactive blog and a WhatsApp number for quick answer to any questions.

●Presided over the marketing department, establishing different social media accounts for the association

●Instituted the use of evaluation forms as a means of feedback after the training delivered a paper on “Effect of Customer Relationship Management on Customer Satisfaction and Loyalty in the customer relations department.

President June 2015-September 2015

Social Welfare Community Development Service Group

●Assigned different position to efficient people to ensure a more centralized association

●Organized and facilitated ICT training for the physically challenged people in the community

Deputy Commandant July 2013-October 2014

Nigeria Red Cross Society University of Ibadan Detachment

●Organized a week full of activities to celebrate the humanity week which include different activities for each day for seven days

●Supervised the sending of weekly bulletin that contains health relating issues

●Instituted a decentralized means of reaching out to students in different faculties in the school

●Organized and created awareness for the twice in a year blood donation to help the blood bank Designed flyers to create awareness each time the association have something to do.

Financial Secretary July 2013-October 2014

Nigeria Red Cross Society University of Ibadan Detachment

●Organized a week full of activities to celebrate the humanity week which include different activities for each day for seven days

●Supervised the sending of weekly bulletin that contains health relating issues

●Instituted a decentralized means of reaching out to students in different faculties in the school

●Organized and created awareness for the twice in a year blood donation to help the blood bank Designed flyers to create awareness each time the association have something to do.

LEADERSHIP EXPERIENCE

Organizing Secretary and Protocol Head January 2014- January 2015

●Advocated for the use of social media for the department’s online marketing

●Sensitized the students on the dangers of drug abuse

●Organized a workshop that provided a mentorship program for the students

●Improved communication between lecturers and student by creating a Facebook page where lecturers can pass the needed information to the students.

●Instituted a once in a semester workshop where students get to meet famous public relations practitioners from all over the country

●Encouraged public relations students to write creative briefs for public relations companies to be critiqued

●Assisted in conducting research on the “effect of social media language on student writing skills”

Team Leader February 2014- June 2014

University of Ibadan Chapter

●Organized empowerment programs for women which included the acquiring different skills.

●Engaged the women in giving back to the community by helping out in the orphanages and motherless babies’ home.

●Generated relief materials for the homeless and the less privileged

EDUCATION AND CERTIFICATION

Bachelor of Art Classical Studies 2013-2016

University of Ibadan Oyo State

National Institute of Information Technology Certificate in Web Development 2015

Ascending Cambridge College 2011-2012

WAEC Senior School Certificate 2005-2011

Federal Government Girls’ College Oyo State

Federal College of Education Special, Oyo 1998 -2005

Primary Education

SKILL SET

●Presentation Skills

●General Desktop Publishing Skills

●Graphic Designing Skill

●Web Development

●Oracle

●Interpersonal skills

●Research

●APA writing style

TECHNOLOGICAL SKILLS:

●Adobe Photoshop

●Corel Draw

●Microsoft Office Excel, Word, Power point

●Oracle12c

●Social Media: Linked In, Facebook, Twitter, Instagram

●Language: Latin, Greek, Spanish, French, Yoruba

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