Officer Front Desk

Uzma Zubair

Professional Summary:

Dedicated, multi-faceted professional with over 15 years of office and customer service experience in various business settings.

Proficient with a variety of computer systems.

Proven capability of meeting and exceeding deadlines and high standards of work ethics and professionalism in the workplace.

Maintained smooth process flow and sustained electoral regulatory compliance by ensuring orderly conduct at polling stations, governing traffic inflow, invigilating voting procedures, and assisting electorates through the digital check-in process.

Enabled constituents to cast votes by helping set up poll pads, an express voting machine, and a ballot scanning device; issued ballots, tallied votes, and collected election officer papers at the end of the day.

Education

BA in International Business Strayer University 2005

Associate's Degree in General Studies Northern Virginia Community College 2002

Diploma in General Studies James W. Robinson High School 1997

Professional Skills

Microsoft Powerpoint

Records Management

Legal Drafting

Professional Experience:

Safeway – Virginia Apr 2020 - Present

Cashier

Cashier, copy center, restocking, open, closing, pull lists for inventory, blueprints, posters business cards, pictures, manuals, flyers, banners, invitations of all types.

Providing information that is informative to the external customer.

Assist with other departments as needed to help in reaching their goals weekly.

Fairfax County Government - Fairfax, VA Mar 2020 - June 2020

Assistant Chief

Maintained smooth process flow and sustained electoral regulatory compliance by ensuring orderly conduct at polling stations, governing traffic inflow, invigilating voting procedures, and assisting electorates through the digital check-in process.

Enabled constituents to cast votes by helping set up poll pads, an express voting machine, and a ballot scanning device; issued ballots, tallied votes, and collected election officer papers at the end of the day.

Macy's - Fairfax, VA Dec 2019 – Feb 2020

Retail Cashier/Customer Service

Greets customers including answering phones and directing customer inquiries to appropriate party.

Handles cash transactions between customer and retail store.

Answers routine billing questions/issues from customers.

Receives and processes all payments according to standard procedures.

Also opened and Closed the Register and did Fulfillment at the Macy's department store in Fair Oaks

Fairfax County Government Center - Fairfax, VA Nov 2019 – Dec 2019

Reserve Chief

Maintained smooth process flow and sustained electoral regulatory compliance by ensuring orderly conduct at polling stations, governing traffic inflow, invigilating voting procedures, and assisting electorates through the digital check-in process.

Enabled constituents to cast votes by helping set up poll pads, an express voting machine, and a ballot scanning device; issued ballots, tallied votes, and collected election officer papers at the end of the day.

Randstad - Washington, DC Oct 2019 – Oct 2019

Exhibitor

Provided support to attendees at the 2019 AUSA Annual Meeting & Exposition with the theme "America's Army: Ready Now, Investing in the Future."

Greeted and ushered guests and handed out the AUSA "Show Daily News for Day 1, Day 2 and Day3."

Atlas Foundation July 2019 - July 2019

Temporary Assistant

Received and Delegated all phone calls, wrote reports, ensured cleanliness and safety in the kitchen, and maintained all supplies.

Completed ad hot tasks, including filling, digital archiving, other paperwork, and receiving packages.

Supported visitors' queries.

Fairfax County Government Center Mar 2019 - July 2019

Election Officer

Maintained smooth process flow and sustained electoral regulatory compliance by ensuring orderly conduct at polling stations, governing traffic inflow, invigilating voting procedures, and assisting electorates through the digital check-in process.

Enabled constituents to cast votes by helping set up poll pads, an express voting machine, and a ballot scanning device; issued ballots, tallied votes, and collected election officer papers at the end of the day.

Kforce Flexible Solutions LLC - Reston, VA Oct 2018 – Feb 2019

Proposal Administrator

Conducted efficient database management by analyzing, recording, and organizing 60+ HR documents per day

Updated department directories, employee records, and financial databanks.

Facilitated management operations and helped HR comply with auditing requirements by producing reports and drafting 200+ legal documents.

Operated as the front-facing point of contact, led positive guest interactions, maintained delivery logs, and managed direct mailing campaigns.

Enforced workplace hygiene and compliance with business best practices while administering daily office activities.

Ensured workplace security by managing the visitor log and tracking visitor inflow, facility usage statistics, and guest whereabouts.

Robert Half Oct 2018 – Jan 2019

Administrative Assistant

Improved operational efficiency by supporting all levels of management with active top-down communications and completing time-sensitive administrative tasks such as planning schedules and meetings.

Sustained external business communications by managing the office phone center and effectively transferring calls throughout the organization.

Guaranteed adequate inventory levels at all times by tracking and replenishing workplace supplies and food provisions. Signed for UPS packages and maintained the delivery logs.

Managed company databases and ensured information accuracy by analyzing, verifying, and organizing data transfers and entry.

Enabled prompt resolution of technical computer issues by timely identifying and communicating the problems with IT support.

Recognized as a top performer and received consecutive callbacks for 6 months on various assignments by delivering on administrative needs such as addressing client inquiries, maintaining active communications, and organizing company records.

Facilitated organizational workflows by effectively disseminating workplace correspondence.

PAE Oct 2016 - May 2018

HR Administrative Specialist

Provided in-depth administrative HR support and facilitated the recruitment process by setting up 140 refugee officer interviews, screening resumes, and creating detailed applicant records

Onboarded new hires on company policies and procedures

Enabled KPI tracking by helping create performance plans and appraisal folders.

Managed office correspondence and communication channels.

Provided training in front desk operations while also managing walk-in visitors, office calls, and UPS deliveries.

Drove constant improvements in productivity and performance through self-assessments; advocated for continuous growth.

Maintained highest level of confidentiality while uploading sensitive documentation to the company database.

Metropolitan Healthcare Services Nov 2012 – Jan 2017

Front Desk Associate

Delivered best service standards and hospitable reception for visitors by implementing a courteous approach

Ensured visitors felt at ease by building a welcoming environment.

Effectively managed daily desk operations including authorizing people access to information, providing assistance with check-ins, handling guest inquiries, and organizing schedules.

Sustained active communications while operating as the company representative and campus guide for all visitors.

Operational Support Administrator

Pathfinder Consultants July 2015 – Feb 2016

Operations Support

Simplified recruitment functions for the Security and Exchange Office by supporting 12 HR specialists in analyzing personnel files and ensuring compliance with federal guidelines

Maintained discretion and observed company policies while uploading employee records to the internal staffing database.

Effectively maintained new recruit documentation by developing a record management file

Identified missing information and relayed discrepancies to HR in a timely manner.

Health Port Technologies Jan 2010 - May 2012

Release of Information Specialist

Upheld HIPPA guidelines while disseminating medical documents and managing release of medical requests

Ensured accurate information provision for subpoenas, court orders, and patient requests by diligently analyzing and updating records, identifying inconsistencies, and reporting irregularities in a timely manner.

Vector Marketing May 2009 – Aug 2009

Admin Assistant

UPS Store May 1998 - May 2009

Sales Associate

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