Talal Yousuf

Professional Summary

Banking expert with extensive experience in finance, investment, customer service and call center hold 7 years of experience in bank industry. develop excellent skills, prioritize communication to ensure effective and efficient banking operation.

Work History

Customer service (Assistance Relationship manager in a bank), 07/2019 to 11/2019

Momenta global (QIB Bank) - Doha, Qatar

●Responsible for analyze client financial position

●Attracting new client in order to Maximize the bank profit to achieve the target budget & ensure full utilization of the requested loan facilities

●Manage customer queries and complaints which send from complaints unit

●Dealing with client for credit card

●Dealing with client finance (Loan), Mortgage

●Analyze credit data and financial statement to determine the degree of risk involved in extending credit or lending money

●Attracting our client in order to obtain new deposit, or Saving or CD’s

Senior Call Center Representative, 09/2011 to 07/2019

Momenta global ( AHLI BANK & QIB BANK) - Doha, Qatar

●Maintained accurate and current customer account data with manual forms processing and digital information updates

●Contributed to company achieving and holding industry-leading customer service ratings

●Enhanced productivity by staying on top of call scripts and maintaining control over direction of conversations

●Analyzed and escalated complaints, issues and grievances to designated departments for investigation and response

●Educated customers how to use bank policy complete forms and obtain desired services

●Minimized process lags through operations protocols and client account management training

●Maintained customer satisfaction rate of 100%

●Resolved issues by coordinating with the related department team

●Improved sales abilities and product knowledge on continuous basis to provide optimal service and achieve

●Promoted available products and services to customers during service,

●Answered all calls, emails and faxes per day, addressing customer inquiries, solving problems and providing product information

Senior Call Center Representative, 006/2020 till now

ECCO GULF ( QNB BANK ) - Doha, Qatar

●Maintained accurate and current customer account data with manual forms processing and digital information updates

●Contributed to company achieving and holding industry-leading customer service ratings

●Enhanced productivity by staying on top of call scripts and maintaining control over direction of conversations

●Analyzed and escalated complaints, issues and grievances to designated departments for investigation and response

●Educated customers how to use bank policy complete forms and obtain desired services

●Minimized process lags through operations protocols and client account management training

●Maintained customer satisfaction rate of 100%

●Resolved issues by coordinating with the related department team

●Improved sales abilities and product knowledge on continuous basis to provide optimal service and achieve

●Promoted available products and services to customers during service,

●Answered all calls, emails and faxes per day, addressing customer inquiries, solving problems and providing

Data Entry Clerk, 06/2011 to 09/2011

Ebla Computer Consultant - Doha, Qatar

●Organized, sorted and checked input data against original documents

●Sent completed entries to for evaluation and final approval

●Evaluated source documents to locate information needed for each data entry field

●Outlined appropriate processes and procedures to fulfill and complete inquiries

●Corrected any data entry error to prevent later issues such as duplication or data degradation

●Scanned documents and saved in database to keep records of essential organizational information

●Obtained scanned records and uploaded into database

●Added documents to file records and created new records to support filing needs

●product information

Education

Higher national diploma, Computing & ICT system support, 12/2009

ERIBRITISH INTRNATIONA INSTITUTE IN ERITREA - Asmara, Eritrea

Diploma, Computer Application (Ms Excel, Ms ACCESS, POWER POINT, MS WORD, MS WINDOWS), 02/2003

A-PLUS COMPUTERS - Asmara, Eritrea

Diploma, PC Assembling, Upgrading, Repairing and Fundamental Network, 04/2004

DISCOVER COMPUTER CENTRR - Asmara, Eritrea

Nationality

ERITREA

Language

Arabic. Fluent writing and Speaking

English. Fluent writing and speaking

Date and place of Birth

23/09/1983 in Saudi Arabia

Certificate of Training

●QIB Operational Risk Management in February 2019

●QIB Anti-Money Laundry in April 2019

Contact

Address: : Doha, Qatar :

Phone: : 974********

Email: : adlxte@r.postjobfree.com

Skills

●Analytical thinking

●Technical skills

●Communication skills

●Critical thinking

●Negotiation skills

Contact this candidate