ABRAR AFZAL

Phone No: +91-939******* E-Mail:adlxr0@r.postjobfree.com

Career Objective:

Seeking assignments in Business Development with an organization in pursuit of quality, thereby driving me to execute work par excellence.

Professional Synopsis: Total 5 Years and 9 months of hardcore experience in outbound sales and retention

●Multi-Tasking and believe in delivery.

●Problem solving skills with ability to work in multi-cultural environment

●Enthusiastic about learning & expanding the horizons.

●A good Team Player and Hard Worker

●An effective communicator with strong leadership and interpersonal skills.

●Possess a flexible & detail oriented attitude

●A self-driven person to achieve goals and rise to the occasion where others may fall.

Career Highlights:

Since DEC 2019 with “ROPPEN TRANSPORTATION SERVICE PVT LTD(RAPIDO)” As Team Lead in Supply Department (Onboarding)

DEC 2019 – Till Date

Since Feb 2017 with Q Conneqt Business Solutions, Hyderabad, As Team Lead

Feb 2017 – Dec 2019

Team Lead – Conneqt Business Solutions (Formally TATA Business Support Services)

Responsibilities include:

●Developing effective working relationships with customers through phone calls and emails and obtains further sales and business development opportunities.

●Operations Management covering Supervisors, SME’s and ensuring consistent delivery of Service.

●Provide regular feedback to senior management about marketplace and competitor activity.

●Working very closely with senior management by collaborating and providing support to other functional teams.

●Work closely with internal team to deliver business services with high level of customer satisfaction.

●Preparing reports with a view to monitor the performance & efficiency of team members, ensuring compliance with pre-set quality parameters.

●Analyzed team and individual statistics, prepared reports, devised and implemented incentive programs to improve metrics while maintaining Quality.

●Performed call monitoring and provided trending data to the site management team on a Day-to-Day bases.

●Conducted team meetings on policy and procedure and training staff on legacy applications.

●Provided performance reviews and developmental feedback on a monthly/quarterly/annual basis

●Analyzed data to identify trends and behaviors from a performance standpoint and made recommendations for improvement.

●Used quality monitoring data management system for compiling and tracking performances at team and individual levels (CC pulse Galaxy Application)

●Ensure that client and provider issues are dealt with in a timely manner.

Jan 2015 – Jan 2017

Customer Care Associate – Tata Business Support Services

Responsibilities include:

●2 years of working experience in an outbound process, selling DTH products.

●Good knowledge of Tata sky products available in the market.

●Strong communication skills accompanied by active listening skills and patience.

●Ability to understand and analyze the requirements of the customer and offer the relevant product.

●Expertise in taking follow up on a daily basis.

●Expertise in working with a team.

Key Achievements:

Certificate of recognition (by TATASKY Team)

Conneqt Business Solutions (2018-2019)

Star Performer of the Month for consecutive 3 months.

Conneqt Business Solutions, (JAN’19- MARCH’19)

Star Performer (0% Attrition)

Conneqt Business Solutions, (October’19 and April’19)

Star Performer (League of Extra-ordinary)

Tata Business Support Services, 2018

WOW Performer

Tata Business Support Services, 2016

Educational Qualification:

2014 MCA (Computers) from Osmania University, Hyderabad, Telangana.

2011 BCA (Computers) from Choudhary Charan Singh University, Ghaziabad, U.P

I.T Skills:

MS Office (Word, Excel, PowerPoint)

Networking and Internet Applications

Operating Systems (Win 10, 8, 7, XP)

Hobbies and Interests:

Travelling, Cooking, Internet Browsing, Listening to music and writing pottery

Personal Information:

Father’s Name : Manzar Yaqub

Date of Birth : 15-09-1988

Gender : Male

Nationality : Indian

Languages Known : English, Hindi

Address for Communication : H-No: 9-1-43, Beside- Alankar Cinema,

Langar House, Hyderabad, Telangana-500008

Declaration:

I, hereby declare that all the information provided above is true to the best of my knowledge. I assure you that my managerial skills, knowledge & capabilities will be of distinctive resource to your organization.

Place: Hyderabad

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