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Assistant Service Manager

United States
April 24, 2021

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Elizabeth E. Pena

361-***-**** Houston, Texas *7095


C.T Bauer College of Business, University of Houston, Houston, TX, 77004

Bachelor of Business Administration in Finance, May 2019

Cumulative GPA: 3.2

School of Business Administration, University of Houston – Victoria, Katy, TX 77449

Master of Business Administration, Finance, August 2021

Cumulative GPA: 4.0


Assistant Service Manager January 2020 – Present

HEB- Houston, Tx 77098

Collaborated with customers to offer solutions to service needs.

Adhered to customer service standards to foster satisfaction and retention while problem solving in a fast-paced environment.

Provide direction and guidance to employees ensuring that performance and quality standards are met.

Customer Service Associate March 2016 - 2019

HEB - Houston, TX, 77098

Priority one was to ensure all customers were provided with excellent customer service from the point of entry to departure of the store.

Exceeded productivity targets by handling every interaction with top-notch customer service with the well-diversified team.

Informed customers about purchasing/refund procedures as well as processing payments via cash, checks, credit card transactions.

Youth Counselor

Coastal Plains Community Center – Alice, TX

Advised children and helped to foster improved level of self-worth and confidence.

Advocated for at-risk youth individuals and promoted helpful resources and programs to foster progress.

Liaised with family members and counseling staff to discuss progress and develop ongoing plans for children’s goals.


Proficient in Microsoft Office Word, Excel, PowerPoint

Excellent communication skills

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