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Cargo Manager

Location:
San Jose, Costa Rica
Posted:
April 24, 2021

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Resume:

Joshua González Segura

Ability to manage staff, familiar to working under objectives, responsible,

excellent management of processes in improvements and development of

these.

Costa Rica, San José, Tibás

Birth 08/07/1988

ID 11358-0205

Cell Phone +506-********

adlxpt@r.postjobfree.com

LinkedIn

EXPERIENCE

Calox, Costa Rica — Winery Supervisor

Duration: 1 year

● Staff management.

● Management of egresses and raw material income.

● SAP System Management.

● Knowledge of ISO 9001

● Constant inventory control.

● Achievements: To carry out high quality work under rigorous

standards, always with enthusiasm and diligence, ensuring the

well-being and fulfillment of collaborators.

Exceltec Solutions I.N.C. S.A. Veracity Business, Costa Rica

— Customer Service Supervisor

Duration: 2 years

● Management of staff in charge.

● Collection of personal credits.

● Sale of credit cards.

● Knowledge of Office Packages.

● Achievement all the goals.

Telecable Económico S.A., Costa Rica — Area Supervisor

Duration: 1year and a half

● In charge of implementing strategies and increasing sales in

specific areas.

● Personnel management.

● Visits with Stakeholders.

● Achievements: Management of meetings with different internal

and external clients to negotiate different services.

● Ability to provide solutions to specific customer needs.

● GANT knowledge and management.

SKILLS

Empathy in different

situations.

Problem resolution.

Flexibility and adaptability.

Proactive.

LANGUAGES

Intermediate English

OTHERS

License B1

INSurance servicios, Costa Rica — Self-dispatching services

supervisor

Duration: 2 years

● Customer Support.

● Personnel management and metrics.

Netcom, Costa Rica — Floor Supervisor

Duration: 6 months

● Collection management for the Banco de Costa Rica.

● Customer service.

Uber Latin America, Costa Rica — Team Leader

Duration: 5 years

● Responsible for staff in charge.

● Team Leader for the Impounds department in Latin America.

● Team Leader for the Uber Eats department in Latin America.

● Interviews for new entrants.

● Metrics Management.

● Performance Manager PAP / PIP.

● Management of Business reviews with Stakeholders.

● Creation of processes and content.

● Agent development.

● Management of international and national projects.

● Stakeholders Management.

EDUCATION

Bachillerato por madurez, Costa Rica

2007

Centro Cultural Costarricense Norteamericano — Advanced

English

Currently

Universidad San Marcos, Costa Rica — Project Management

Currently

PROJECTS

Creation of a business line for emergency calls — During 2017,

a project was created at UBER to be able to filter the calls we were

receiving, only 40% of the inflow was what we had to work on, therefore,

create a system to be able to filter the calls and thus obtain the 100% of

Inbound calls. This project was developed internationally so I traveled to

Colombia to develop it.

Migration of products to be managed by a Third Party — In

2018, during my career at Uber, I created a system to put to work three

projects in the migration of some products to be managed by BPO's, this

program was carried out for a year and was a project with a positive

impact at the international level, so he migrated to a Colombia.



Contact this candidate