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Manager Customer Service

Coatesville, PA
April 24, 2021

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Springfield, PA ***** 610-***-****

Professional Summary

Organized Team Leader with exceptional ability to build positive rapport, inspire trust and guide teams toward achievement of organizational goals. Strong facilitator adept at working cross-departmentally with co-management and top-level leadership.


Proactive and team player

Coordinating team projects

Team coaching

Teamwork and flexibility

Project manager supervision

Complaint resolution

Good organizational skills

Customer service skills

Answering phones calls

Key holder experience

Shipping procedures understanding

Good listening skills

Clear and fair communication

Stocking and replenishing

Problem solving and critical-thinking

Good written and verbal skills

Processing customer returns

Work History

Team Leader/Overnight Manager 12/2018 to 11/10/2020

Giant Food Stores – Havertown, PA

Assumed the duties of manager in charge.

Process, stock and maintain inventory efficiently to ensure that the store is ready for business in the morning.

Handle scheduling of team members.

Coordinate and manage team members to make sure all tasks are completed on time and accurately while maintaining both standards and morale.

Train new employees to make sure they are brought up to speed and mesh with the team.

Helping customers with concerns or questions over the phone or in person.

Checking out customers

General Merchandise and Health and Beauty Lead 03/2016 to 12/2018

Giant Food Stores – Havertown, PA

Transferred to a busier Giant. Assumed the same responsibilities as at Broomall but on a larger scale.

General Merchandise and Health and Beauty Lead 02/2012 to 03/2016

Giant Food Stores – Broomall, PA

Processed, stocked and maintained inventory for the department.

Lead and scheduled my team for maximum efficiency.

Trained new hires.

Natural Organic Lead/ Dairy Lead/Receiver 01/2009 to 02/2012

Giant Food Stores – Exton, PA

Processed, stocked and managed inventory in the organic and dairy departments.

Handled management of my team members and scheduling to make sure all tasks were completed.

Trained new team members.

Handled vendor and warehouse receiving for the store.

Store Employment Associate/Front End Supervisor 07/2006 to 12/2008

Giant Food Stores – Exton, PA

Interviewed and processed new hire candidates.

Handled HR duties for the store.

Processed schedules and payroll.

Oversaw and managed the entire front end team.

Managed the customer service desk and worked to make sure that as many customers as possible were satisfied with their experience.

Stepped in and ran registers during busy times to assist my team.

Trained new team members.


High School Diploma

Coatesville Area Senior High School


Dave Asbert 610-***-****

Ruchi Kumar 610-***-****

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