Customer Service Engineer

Kenneth J. Oliver **** S.W. Vista Rd

Augusta, KS 67010

316-***-**** HOME

316-***-**** CELL

adlxp5@r.postjobfree.com

Summary: I’ve been in the aircraft/aerospace industry since 1985, performing task as a customer service rep. technical support rep, field engineer, configuration analyst, manufacturing specialist planner and an inspector for machined parts, assemblies, and sheet metal inspector.

Experience: Globalparts, Inc. – 901 Industrial Rd, Augusta, KS 67010 April 2014 – Present CUSTOMER SERVICE/SALES/TECHNICAL SUPPORT

Technical Support of Meyers Aircraft

Engineering design of creating repair specifications

Sales, Customer Service, assist with providing aircraft technical information

Customer Service, Technical assistance of interpretation of aircraft illustrated parts books, and component maintenance manuals, and sales at the Part 145 repair station. Beechcraft Corp. - 10511 E. Central Wichita, KS 67206 May 2007 – April 2014 FIELD ENGINEER

Provide technical assistance to aircraft owners, mechanics, tech support, field support, and customer service reps. that need assistance in finding correct part number or configuration that would best fit the customers requirements.

Create sales orders or quotes to place the parts on order.

Supply written confirmation of authorization source for alternates to the customer

Communicate with suppliers and manufacturers for information to parts supplied.

Create and submit change request to engineers to change drawings May 2005-May 2007 CONFIGURATION ANYLYST II

Analyze requirements from customers to determine if correct per engineer drawing and ship work order

Research to find alternates, next higher assemblies, or location on engineer drawings

Supply written confirmation of authorization source for alternates to the customer

Create and submit change request to engineers to change drawings

Research through the multiple avenues searching for solutions to customers request ( SAP, Specifications, Engineering drawings, internet

Jan. 2004 – May 2005 MACHINED PARTS INSPECTOR

Assigned to a machine cell to inspect primarily landing gear braces machined for all models of aircraft produced by Hawker Beechcraft

Inspect machined parts of other cells, perform all aspects of inspection per aircraft policy, procedures and any other specifications

Aug. 1995 – Jan. 2004 PROCESS PLANNER

Create step by step build and/or processing sequence, methods, gages, fixtures, production tooling, and inspection points necessary to fabricate or build a part, subassembly, major assembly, or installation to defined FAA approved Engineering Type Design.

Create a bill of material necessary to fabricate detail, assemblies, and/or installations, implementing them to the effectivity defined by FAA approved Engineering Type Design. Other planning responsibilities included all planning task for the C-17 landing gear doors, nose gear doors, and the winglets.

Sept. 1990 – Aug. 1995 MACHINED PARTS INSPECTOR

Inspect production orders of all makes of aircraft and missile machined parts to engineering drawings and specifications. Performed first article inspections. Kenneth J. Oliver 6544 S.W. Vista Rd

Augusta, KS 67010

316-***-**** HOME

316-***-**** CELL

adlxp5@r.postjobfree.com

BRITTIAN MACHINE – 2520 S. Sheridan Wichita, KS 67217 Mar. 1989 – Sept. 1990 MACHINED PARTS INSPECTOR

Inspected complex machined parts machined from 3,4, and 5 axis machines.

Inspection of tooling fixtures.

Performed first article inspections.

Calibrated company/personal tools, and maintained calibration records.

Operated a conventional mill, milling surfaces, angles, and bored holes WICHITA AREA TECHNICAL COLLEGE - 301 S. Grove Wichita, KS 67211 May 1989 – Jul. 1989 BLUEPRINT READING INSTRUCTOR

Instructed basic blueprint reading.

McGINTY MACHINE CO. INC. – 3714 N. Hillside Wichita, KS 67219 Aug. 1988 – Mar. 1989 QUALITY ASSURANCE MANAGER

Manager of Quality Assurance Dept.

Setup and maintained records of controlled documents.

Prepared Q.A. for audits, assuring that Q.A. met all requirements of major contractors.

Performed first part inspection, CNC tape proofing of machined parts, and final inspections HARLOW AIRCRAFT MFG. INC. – 922 N. Santa Fe Wichita, KS 67214 Apr. 1986 – Aug. 1988 QUALITY ASSURANCE ASSISTANT

Inspection of machined parts.

Reviewed material certifications to specifications

Calibrated company and personal tools

Managerial tasks in the absence of Q.C. Manager

EXCEL MFG INC. – 3258 S. Hoover Wichita, KS 67215

Jun. 1985 – Apr. 1986 QUALITY CONTROL INSPECTOR

Inspected machined parts

Verified tempers/alloys of various materials.

Calibrated company and personal tools

Shipping and receiving tasks

Education

Burr Oak High School 1979-1983 Burr Oak Kansas

30-Hour Shop Math (Trigonometry) Wichita Vo-Tech

3 Credit Hours of College Algebra Wichita State University

24-Hour Statistical Process Control - Beech Aircraft

16 hours Six Sigma Specialist training – Raytheon Aircraft

Catia V5 Creating Sketch and Detail Parts - Wichita Area Technical College

Catia V5 Creating Assembly - Wichita Area Technical College Skills

Engineering and specification interpretation. Customer Support. Written and Verbal communications. Office Skills: Skilled with Microsoft Excel, Word, and Power Point, Access, and Project. Great knowledge of SAP, Certificates/Awards Certified through the state of Kansas to be a Blueprint Reading Instructor Certified through Raytheon Aircraft – Six Sigma Specialist

Military U.S. Army 1983-1985 -Honorable Discharge

Unit Supply Specialist / Unit Armorer

U.S. Army Reserves 1985 - 1987

References Furnished upon request

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