Raj Reddy

Email: adlxo8@r.postjobfree.com Ph: 438-***-**** Montreal, QC

EXECUTIVE SUMMARY:

Over 5 Years of IT experience with 3+ years of experience as a Salesforce Developer/Administrator, working on Force.com Platform and client-server architecture.

Extensive experience in Apex Development, Visual force pages, Classes, Controllers, Triggers, Web services API, Components, Tabs, Custom Objects, S-Control, Scheduler and Batch Processes Wrapper classes and Dynamic apex Design Patterns.

Excelled in working with various salesforce.com standard objects like Accounts, Contacts, Opportunities, Products, Cases and Leads.

Experience in designing Sales Cloud, Marketing Cloud, Service Cloud, Data loader, and Partner Communities.

Experience working across various SFDC implementations covering Sales Cloud, Marketing cloud, Service Cloud, Call center, Chatter.

Extract target Marketing Cloud in experience development on marketing cloud with salesforce and their billing system site.

Have good Experience in working knowledge in querying Salesforce database using SOQL & SOSL queries using Force.com Explorer.

Experience in configuration and customization of Salesforce Sales, Marketing, Service CRM clouds, Collaboration and Community.

Expertise in working with REST, SOAP/WSDL Web services for integrating with third party tools.

Experience integrating Salesforce.com with enterprise-level applications though all available integration channels as well as Salesforce-to-Salesforce integration.

Experience in Force.com Apex Classes, Apex triggers, Visual force, Batch Apex, Integration, REST & BULK API, WSDL, SOAP based Web Services, Force.com API, SOQL and SOSL and Salesforce AppExchange.

Extensive knowledge and hands on experience on Wave Analytics (Dashboards) in Salesforce.

Integrated Data sources (Applications) with Salesforce CRM for building the holistic 360* view for any data source for typical dashboard view.

Designed, implemented the Bulk & Rest API integrations for exporting& importing the data from Salesforce CRM to Down Stream Applications (Two-way Integrations)

Experience in SFDC Administrative tasks like creating Profiles, Permission Sets, Roles, Users, Record Types, Email Services, Reports, Dashboards, Tasks and Actions.

Hands on experience implementing Role Hierarchies and Sharing Rules for system security design.

Experience in Salesforce SFA applications based on Apex Language and leveraging Force.com Platform -world's first commercial Software as a Service (SAAS) application running in Cloud Computing Environment.

Experience in Standard and Custom Controllers in Visual force for development of custom Visual force pages and components as required by business requirements.

Worked on various Salesforce/Veeva integrations with SAP, Oracle and other third party systems to support Order Management module.

Worked on complete life cycle of SFDC Implementation.

Experience working with Salesforce.com sandbox, Service Max field service and production environments.

Experience in using the Workbench tool for SOQL queries, SOSL and the REST Explorer.

Technical Skills:

Salesforce

SFDC Certified Force.com Developer, Salesforce CRM, Salesforce SFA, Apex Classes/Controllers, Apex Triggers, SOQL, SOSL, Veeva, Visual force Pages / Components, Apex Web Services, Lightning Componenet, Lightning Web Component AJAX, Workflow & Approvals, Marketo, Analytic Snapshots, Wave Analytics, Apttus, Exact Target, Case Management Automation, Dashboards, Custom Objects.

IDE

Eclipse, Visual Studio, Force.com IDE, Force.com Explorer, Data Loader, Demand Tool, Workbench, SOAP UI, UML.

Web Technologies

JavaScript, JQuery, XML, XSL, HTML, XHTML, CSS, AJAX.

Databases

Oracle 10g/9i, SQL Server 2008/05/2000, MYSQL, DB2.

Versioning

Git, SVN, Bit bucket, Copado

Programming Languages

C/C++, Java, J2EE, JDBC, JSP/Servlets, Struts, PL/SQL, Apex.

Web/Application Servers

Apache, Tomcat 5.0, JBoss, Web Logic, IBM Web Sphere, IIS.

Operating Systems

Windows 8/7/XP/2000/NT, Mac OS, Red Hat Linux 7.x/9.0, Unix.

Education

• Bachelor of Technology from IIT - India

• Salesforce Certified Administrator (ADM201)

• Salesforce Certified Platform Developer 1 (DEV401)

EXPERIENCE

National Bank, Montreal, QC Nov 2019 – Till Date

Salesforce Developer

Responsibilities:

Worked with the business group for requirement gathering throughout the planning and implementation.

Implemented the requirements on Force.com platform and Force.com IDE Plug-in using Visual Studio.

Designed and developed SFA based Application on Force.com Platform in Salesforce.com environment with Apex programming language at backend and Visual-Force pages as user interface.

Developed Apex Classes and Apex Triggers for various functional needs in the application.

Worked on Inbuilt features like Process Builder, Workflows flows to performed actions like Creating / updating Records, posting a outbound messages, Email Alert, Invoking an Apex Class.

Designed Validation Rules along with Roll-Up Summary Fields to maintain data quality and consistency.

Debug Apex scripts using Debug Logs and System Log Console to catch Exceptions and execute Governors and Limits.

Implemented Salesforce Lightning Web Components (LWC) for small set of users within the organization, developed Lightning components and server-side controllers to meet the business requirements.

Created Lightning Web Components (LWC) and apps combining Lightning Design system, Lightning App Builder and Lightning Component features.

Built marketing camping reports in Salesforce and utilize it as a main source of data to integrate with marketing cloud.

Managing subscriber data, import and segmentation using a combination of Salesforce Marketing Cloud tools and database queries Used automation studio for performing actions such as imports, extracts and SQL query activities.

Managed Exact Target / Marketing Cloud implementation for a large enterprise, including multiple business units as well as troubleshooting and user support.

Migrated some Apps from Salesforce Classic to Lightning Experience to develop rich user interface and better interaction of pages.

Experience in working with Aura Framework, by adding Aura attributes and Aura Handlers for Events to focus on logic and interactions in Lightning Applications.

Created Lightning Record Pages while enabling Salesforce Lightning to Users and Created and customizes Lightning Compact pages and mini page layouts for actions and important fields to be highlighted.

Designed and modified Approval processes and created Approval steps which used email alerts and field updates.

Worked with various Sales Cloud modules in salesforce.com standard objects like Accounts, Contacts, Leads, Opportunities, and Campaigns etc.

Introduced to Wave Analytics and worked with prebuilt Dashboards and Wave app for data isolation, sales cloud, service cloud, marketing cloud Salesforce Cloud Commerce (SFCC) to create custom reports, and opportunity development as per business requirement.

Worked on CRM platform environment of SFDC Sales Cloud and Service Cloud modules.

Worked on Setup, maintain and optimize Email marketing campaign utilizing Exact Target/Marketing cloud

Manage the Commercial Solutions Consulting team for the Salesforce Marketing Cloud

Synchronizing data from Salesforce CRM to Marketing cloud.

Implemented Salesforce Development Cycle covering Sales Cloud, Service Cloud, Call Center, Chatter & App-exchange applications.

Analyzing the Scenarios for switching between Salesforce classic and the Lightning Experience.

Created Many-to-Many relationships and created Junction objects to implement Roll-up Summary fields to aggregate data from child records on the parent.

Assisted Email to case, Web to case, customized case page layouts and case assignment rules.

Executed security & sharing rules for Field, Record Level & Object for distinctive users at different levels of organization.

Involved in daily standup meetings, Scrum. This resulted to bring good solution to the business requirement.

Involved in Agile (JIRA) process with development and co-ordination within very short span of time.

Environment: Salesforce.com, Apex, Visual force, triggers, Custom Objects, Custom Tabs, Email Services, Sandbox Data loading, Integration Techniques, SOSL, SOQL, AppExchange, data loader, report, dashboard, Force.com IDE, Lightning, Informatica

Manulife Financial, Toronto, ON Sept 2018 – Oct 2019

Salesforce Developer/Administrator

Responsibilities:

Agile Development Methodology was followed for the implementation

Managed Salesforce integration with existing systems and third-party providers.

Interacted with various Business users for requirements gathering.

Developed various Custom Objects, Tabs, validation rules, formula fields.

Worked with SOQL, SOSL queries with Governor Limitations to store and download the data from Salesforce.com platform database.

Developed Visual Force pages to change the entire look and feel, tabs and views of the Salesforce.com UI in accordance with the company requirements.

Constant involvement in exploring apex change apps and using the apps wherever necessary. Used apps like target, Cloud Converter, Chatter un-follow rules, Field Trip, Conga Composer, AKARD, Docusign etc.

Strong Experience in Salesforce Lightning components design & designing compact layouts using Apex triggers, Page layouts, Visual force pages, workflows for Mobile platform.

Developed custom Business logic using Apex Classes, Visual force pages and Lightning components. Used Visual force components like Page Block, Command Buttons, Action support, Action Function.

Implemented custom Cascading Style Sheets (CSS) for Visual force pages.

Used Community cloud to build deeper relationship with customers to provide better service and assist them through online.

Created branded portals on Community cloud for the easy access and interaction of data on service cloud

Integrated Customer Community Cloud with internal knowledge-base.

Created relationships among objects using Lookup and Master-detail relationships.

Created various Profiles, Roles, Page Layouts, and Record Types and configured the Permissions based on the Organization hierarchy requirements.

Perform detailed analysis of business and technical requirements and developed the Apex classes using other Platform based technologies like Visual Force, Force.com IDE.

Experience in creating Lightning Components and used Lightning Design System to convert existing Visual force pages to lightning components.

Involved in using Lightning, Process Builder and Workflows. Worked on customization of visual force to have Lightning Experience for desktop and mobile applications.

Enabled Aura Framework and added Aura Attributes/Handlers for Events / Logic & Interactions.

Extensive experience on S controls, Visual force pages and Page layouts according to the Business requirements.

Constant involvement in exploring apex change apps and using the apps wherever necessary. Used apps like Apttus, target, Cloud Converter, Chatter un-follow rules, Field Trip, Conga Composer, AKARD, Docu sign etc.

Built SF1 quick action Visual force pages using lightning components.

Worked on using Lightning Design Systems to develop the Visual force pages for SF1.

Developed Lightning apps using Lightning Components and made them compatible with salesforce1 mobile app.

Installed the Call Center Applications and allowed the end users to maintain a track history of customer’s complaints.

Experience in integrating Salesforce with ERP applications like SAP using Informatica on Demand

Managed and deployed Salesforce.com CRM solution to multiple departments within the organization.

Environment: Saleforce.com platform, Apex Language, Wave Analytics, wave dashboards, Visual Force, Lightning, HTML, Java Script, Reports, Dashboards, Sales Wave App, XML,Sql, JSON, REST, Service Wave App, Wave Analytics, Data Prep tool, Data Manager, Data flow, Atom, Wave Labs, Data Utils, SAP, Informatica Rev, Informatica, Dell Boomi, Eclipse IDE Plug-in, Sandbox data loading, Eclipse IDE Plug-in, Windows, Agile

CGI, India Jun 2016 - Aug 2018

Salesforce Admin

Responsibilities:

Interacted with various business team members (JAD Sessions) to gather the requirements and documented the requirements.

Worked with the user group for requirement gathering throughout the planning and implementation.

Involved in various activities of the project, like information gathering, analyzing the information, documenting the functional and non-functional requirements.

Implemented the requirements on Salesforce.com platform and Force.com IDE Plug-in using Eclipse.

Worked with various salesforce.com objects like Accounts, Contacts, Leads, Campaigns, Reports, and Dashboards.

Developed various Custom Objects, Tabs, Components and Visual Force Pages.

Developed and configured various Custom Reports and Report Folders for different user profiles based on the need in the organization.

Developed Custom Objects, Custom Reports and configured the Analytic Snapshots to dump the data on regular basis for the sales performance and lead generation statistics.

Created and deployed Several Reports using salesforce.com platform.

Developed and deployed workflows wherever necessary.

Integrated the web services by generating the necessary stubs from the WSDL files for extracting the data from the homegrown applications by using the home-grown web services.

Developed Apex Classes, Controller Classes and Apex Triggers for various functional needs in the application.

Created email templates and inbound emails using Visual force for the clients and customers.

Maintained data cleanliness and accuracy by adding custom validation rules, custom formulas, reports and dashboards

Environment: SalesForce.com CRM Application Platform, Apex Language, Visualforce, S-Controls, Custom Objects, Tabs, Page Layouts, Workflows, Approval Processes, Email, Messaging, Dashboards, Reports, Eclipse.

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