Service manager

Shaun Carty

Grayson, GA *****

************@*****.*** Cell 718-***-****

Objective:

Exceptional Planning and Organization skills resulting in achieving excellent CSI while maximizing profits.

Mall of Georgia Chrysler Jeep Dodge, Assistant Service Manager: December 2020 to present

·Establish adequate customer service policies and makes sure employees abide by these policies when performing tasks and dealing with clients.

·Develop client retention programs

·Meet with accounting to assume all accounts are in good standings.

·Consult with clients at write up to acquire the accurate information to ensure proper diagnostic for the technicians

Paragon Honda Service Manager: December 2019 to December 2020

·Manage the operation from researching of all vehicles to the procedures and procedure.

·Maintain automotive service records.

·Complete all invoices from start to finish by finalizing the billing.

·Resolve customers concerns as well as billing issues or direct to the correct department to resolve these issues.

·Verify warranty and service contract coverage by checking all service records and paperwork!

·Work to meet immediate goals of customer.

·Hiring new employees, training, and managing customer service staffing.

·Recommended improvements to higher management for optimum customer service.

·Meet with accounting to assume all accounts are in good standings.

·Maintain strong relationships with customers and outside vendors to ensure optimum retention.

Paragon Acura Service Manager: July 2019 to December 2019

·Maintaining automotive service records (repair order) by recording customers symptoms and or problems with the solutions.

·Verify warranty and service contract coverage by checking all service records and paperwork.

·Consult with clients at write up to acquire the accurate information to ensure proper diagnostic for the technicians.

·Conduct practical and physical audits to ensure safety requirements are met.

·Met production goals by maintaining cost effective levels to ensure that all business needs are met.

·Providing customers with product information and availability, estimated time of arrival of goods and product recommendations.

Lexus of Rockville Centre, Senior Technician: July 2013- July 2019

•Met with customers to discuss service needs and offer available solutions.

•Worked with support teams to resolve issues with product, service or accounting areas.

•Trained new employees in specific job requirements.

•Suggested add-on services that would be helpful to customers and improve bottom line.

•Installed, aligned and balanced new equipment.

•Met production goals by maintaining cost effective levels of spare parts inventory.

•Repaired brake, exhaust, electrical and other systems to optimal specifications.

•Used precision measuring instruments, templates, and fixtures to measure dimensions of finished work.

•Ensured proper installations through accurate reading of blueprints.

Automotive Service Technician, Rallye Lexus: October 2005- July 2013

•Broke down complex mechanical information into simpler parts for individuals with little or no understanding of the systems.

•Serviced air conditioning systems changed and topped off fluids and completed maintenance inspections.

•Repaired brake, Exhaust electrical and other systems to optimal specifications.

•Communicated issues to leaders and helped develop solutions.

•Prepared and administered preventative maintenance work orders.

•Accurately completed service reports and warranty forms.

•Maintained positive relationships with all customers.

•Collaborated with shop teams to ensure smooth workflow and efficient organization operations

Education

Bachelor of Science: Automotive Management

SUNY Farmingdale

Associate of Science: Automotive Management

Suffolk County Community College

Skills

•Computer efficient, CDK(ADP), Reynolds and Reynolds

•Strong mechanical skills

•Team Leadership

•Strong communication

•skills

•Self-motivated

•Shop Math

Accomplishments

•Top 20% every month

•Top Advisors of the Month

•Nominated as top technician

•Outstanding performance awards for 5 consecutive years

*References upon request*

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