Administrative/Managerial/Sales/HR

QUALIFICATIONS SUMMARY

Experience includes ** years of administrative, quality assurance, management professional offering a high degree of expertise in property management, private, non-profit and federal government in addition to over ten years of customer service experience, effective communication and written skills, and excellent computer skills. Sales Driven, Detail-oriented worker capable of prioritizing and organizing multiple tasks simultaneously, meeting deadlines promptly. Works well in fast-paced, independent and team environments. As a culturally competent, hardworking, creative, detail oriented professional with the demonstrated capacity to enhance and identify new initiatives, support new and existing strategic plans to meet community needs, collaboratively, developed workforce development programs and delivered services across agencies to build capacity with businesses, local, state and federal agencies.

EMPLOYMENT HISTORY

Pinacle Property Group 05/20-12/20

Property Manger

Manage all aspects of assigned section of community (i.e.; multiple buildings (19buildings/138apts), grounds, boiler room#1, playground, parking lots and common areas).

Directly supervise at least (2) team member(s): (1) APM & (1 Service Manager)

Schedule prevents accordingly (smoke detector checks/filter changes, grounds, playgrounds) & close out in a timely manner.

Schedule contractors work as needed for repairs & projects.

Prepare weekly management reports (i.e.: res inspections, resident concerns, collections, scheduling, team info etc.)

Assist residents with payment concerns and set-up accounts in Appfolio etc.

Southern Management Corporation 01/17-02/20

Resident Manager

Manage all aspects of assigned section of community (i.e.; multiple buildings (23buildings/306apts), grounds, boiler room#1, playground, parking lots and common areas).

Directly supervise at least (4) team member(s): (2 Grounds & 2 Service Tech)

Schedule prevents accordingly (smoke detector checks/filter changes, grounds, playgrounds) & close out in a timely manner.

Schedule contractor work as needed for repairs & projects.

Responsible for completing all appraisals in Halogen for assigned team member(s).

Ensure that all service team members meet required daily work hours.

Prepare weekly management reports (i.e.: res inspections, resident concerns, collections, scheduling, team info etc.)

Coordinate grounds team and service team to complete removal of public property following evictions within the county laws and regulations.

Prepare weekly management reports (i.e.: res inspections, resident concerns, collections, scheduling, team info etc.)

Assist residents with payment concerns and set-up accounts in Rent Café etc.

Participate in community/team building events (external and internal).

Prepare for Quarterly Physical Asset Audit and maintain the quality assurance of the asset.

Coordinate grounds team and service team to complete removal of public property following evictions within the county laws and regulations.

Record daily activity on tasks done/completed. Inform Property Manager on status of all delinquent residents and all payment agreements with regards to retention or recommendation for the termination of delinquent residents.

Comply with all Southern Management’s policies and procedures.

Perform various other duties as assigned by the Property Manager and/or Supervisor.

Review monthly suit listing; analyze and implement course of action concerning late paying and chronic late paying renters, send out payment notices, knock on doors with management team.

INTERIOR SOLUTIONS – Capitol Heights, MD 06/11 – 9/16

Lead Senior Order Processor

Review job cost data to ensure accurate recognition of revenue.

Enter job cost coding to reflect margin status.

Research and adjust invoices with any discrepancies and investigate and resolve job cost margin discrepancies.

Order scheduling, Calculate and enter initial pricing at the time of order creation.

Monitor and track customer orders to meet material lead times and ensure on-time delivery.

Kay Management, Inc. – Silver Spring, MD 9/04 – 05/10

Sr. Community Manager (promoted) 6/08 –05/10

Managed the overall daily operations for up to 452 garden-style apartment community on a daily basis.

Maintained the monthly operations budget based on the community needs. Supervised a staff of 15.

Coordinated monthly resident and management monthly meetings.

Processed staff payroll. Facilitated programs of Summer Annual Picnic, and Resident Watch Night along with Rent Concession Contests for eligible residents.

Resident Accounts Manager (promoted) 10/06 – 6/08

Managed and processed up to 5,000 invoices per month in a timely manner with accuracy.

Processed rental payments utilizing Jenark/NUI systems and Annual Resident

Recertification for tax credit purposes.

Made daily bank deposits of the payments submitted to the office.

Schedule on-site work accordingly, Monitored delinquent accounts and distributed letters to residents on a monthly basis.

Leasing Sales Consultant 10/04 –10/06

Served as first point of contact for future and current residents, maintenance, and vendors; accepting payments, taking service requests, and preparing leases.

Utilized the Fair Housing Guideline Policy and Procedures, to screen and process applicants to verify eligibility for future residency.

Processed leasing applications. Maintained maintenance and vendor’s work order tickets and reports.

EDUCATION/TRAINING

Strayer University, Suitland MD 2018-Present

Bachelor of Science – Business Administration 7/18 - anticipated graduation date May 2024

SDI (Southern Difference Institute) Graduate 6/2019, Vienna VA

Retail Experience – Borders Books (Bookseller), Wet Seal (Co Manager),

Pier 1 Imports (Assistant Store Manager) & CVS-DuPont Circle Location (Floor Manager)

ORGANIZATION MEMBER

I Have A Dream Foundation- Member Since 1990-Present

Pettsons Ward 8 Youth Counsel- Youth Counselor to youths ages 8 to 13-Member Since 1993-2000

AOBA – Nominee 2005

License(s)

Notary Public– National Notary Association, 2010-Present

Skills

Proficient in Microsoft Office Suite, Lotus, PeopleSoft, SAP, Corel 8.0

Switchboard, 10years Sales Experience, Quality Assurance, IT (Information Technology & Systems) Jenark, MRI, Human Resources/Recruiting, Yardi, Lotus, Raisers Edge, NUI, Cash Register, Lease-Up Various Phone Systems, Typing speed: 80wpm

REFERENCES AVAILABLE UPON REQUEST

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