Customer Care Assistant
Resume:
OKEANYAEGO, IFEYINWA COURTNEY
*** ****, * *****, ***** 4, Flat 16, Festac Town, Lagos State.
E-mail address: adlxjf@r.postjobfree.com
Phone number: 081********
Personal Summary
I am a goal-oriented individual, eager to contribute my quota, knowledge and acquired skills in actualizing and promoting the goals of any organization while learning and honing my potentials. A resourceful team player that is flexible and adaptable to changes in any working environment I find myself, tech-savvy, with excellent problem-solving, analytical and decision-making skills. As a graduate of Applied Microbiology, I am very intrigued with how the human mind works and concerned about human safety. I strongly aim to excel in business to get the best results for my employer and customers.
Educational Background
Enugu State University of Science and Technology (ESUT), Agbani Campus.
B.Sc Applied Microbiology and Brewing.
2nd Class Honors (Upper Division).
Nigerian Navy Secondary School, Ojo Lagos State. (2008 - 2014)
West African Examination Senior School Certificate.
(9 WASSCEs grades Bs&Cs including English language and Mathematics)
Skills and Competencies
• Soft skills
• Data Analysis and Numerical skills
• Microsoft Office Suite packages (including Power Bi).
• Standard Operating Procedures
Work Experience
Mopheth Pharmacy Limited. February,2021 – Till Date
PHARMACIST TRAINEE
Customer Care Services.
Carry out sales and marketing duties
Manage shop floor.
Verification of supplies.
Rotvic Stores LTD. May, 2020 – February 2021
SALES ASSISTANT
• Perform customer care services
• Delivery of goods to customers
• Inventory and book-keeping
National Institute for Pharmaceutical Research and Development. April, 2019 – February 2020.
NATIONAL YOUTH CORPS SERVICE MEMBER.
•Developed pep talks, led and trained (implementing laws, monitoring and evaluation) of industrial training students resulting-in top rated research seminar topic PowerPoint presentations.
• Provided technical support(develop, evaluate new technologies) for test running samples, result collation and updating. Achieved timeliness in result delivery.
• Assured validity of strips, consumables and reagents, carefully stored and retrieved misplaced results/files of agitated patients .
• Handled correspondence for the dissemination of information for the smooth running of the unit.
Skylight Global Tech. Limited. October 2019 – February 2020.
TRAINING INTERN (Marketing Consultant).
• Develop logo and customer forms
• Place adverts for company growth and awareness. Increased membership by 50 students.
Bluelime Hospital and Maternity, October 2018 – March 2019.
GRADUATE INTERN (Front Desk Officer/Personal Assistant).
• Received phone calls and redirected them to appropriate handlers.
• Received patients and visitors, directing them to their destinations.
• Set reminders and appointments for doctors and ante-natal classes.
• Handled essential book-keeping and file records resulting in a neat filing system.
• Retrieved missing and misplaced results and files resulting to clients' satisfaction.
• Worked shift roles which enhanced interpersonal and co-worker relationship.
• Handled bills and balance checks to ensure accountability.
• Worked closely with existing staff, playing assistant roles to develop solutions.
Golden Cross Infirmary and Maternity, June - October 2017.
SIWES UNDERGRADUATE INTERN (Laboratory Attendant).
• Registered clients orderly.
• Tested kits for validity as a whole before use. Assuring quality of strips and results of clients.
• Worked closely with existing staff and other students to deliver results of patients, develop solutions and meet deadlines.
Mekatrice Diagnostic Laboratory, May 2017. SIWES UNDERGRADUATE INTERN
(Laboratory Attendant).
• Developed customer forms and detailing for easy filling
• Handled book-keeping and inventory as well as filing and recording methods.
• Worked with existing staff to ensure smooth running of activities.
Kindly note that the aforementioned six months work experience was prior to the required industrial training for my Bachelor’s Degree Program (SIWES PROGRAM).
Research and Volunteer work
• Seminar paper on alcohol substance consumption and its health implications.
• Research project, studies on the phytochemical and antimicrobial analyses of aerial yam (Dioscoreabulbifera).
• Good laboratory practices in microbiology; NIPRD EXPERIENCE.
• Volunteered for the Glo-world Sisters Group Outreach, Abuja. Carried out free HIV/AIDS, hypertension and diabetes tests, dispensed drugs to women, men and children in the community and also held counseling sessions with patients that tested positive to HIV/AIDS. Recorded high number of turnouts/testing.
Certification
From the Nigerian Council for Management Development Accredited Training Institution
• Project Management Professional (PMP).
• Human Resources Management Professional (HRCI)
• General Health Safety and Environment Professional 1& 2 (HSE).
• Soft-skills certification from Jobberman.
References
• Mercy N. Ezeunala (Ph. D)
Research Fellow, National Institute for Pharmaceutical Research and Development, Idu- Abuja.
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