Customer Service Sales
Resume:
PROFESSIONAL SUMMARY
Professional and knowledgeable Receptionist versed in administrative support and customer service. Offering three years of experience managing company reputation with customers. Highly efficient and accurate with strong planning, problem-solving and communication skills.
EXPERIENCE
Receptionist 2016-2019
Arabtec Construction-Abu Dhabi
Welcome the visitors and greet them in person or by phone.
Make the check in and the check out for the visitors in the system and direct them.
Receive ADNOC employee and visitors and log them in VIMS system.
Make the log sheet for the visitors and send it daily to the security department.
Recording and handling all incoming and outgoing mails/couriers and providing
General support to the team.
Maintain the security by following the procedures and give the instructions.
Provide training, support and management for all staff working in the reception.
Customer Care Representative & Operation Coordinator 2015-2016
ETA Facility Management-Abu Dhabi
Using CRM system for receiving requests
Responding quickly to situations.
Call the technician and send him to the site with the material.
Identify problems in operations process and resolve them in quickly and timely manner.
Taking inbound calls from customers.
Managing, manipulating and inputting data to spread sheets.
Preparing customer service summary reports.
Carrying out a variety of administrative tasks.
Telesales 2013-2014
Helton Hotel-Abu Dhabi
Brought in new accounts through successful networking strategies and promotional approaches.
Developed deep knowledge of customer businesses and relationship to company objectives.
Motivated team members to meet and exceed sales targets.
Organized client feedback and introduced streamlined process of replying to and rectifying complaints.
TRANSPORTATION SUPERVISOR 2012-2013
UAE School-Abu Dhabi
Friendly and pleasant personality is the key qualification.
Closely monitored operations and performed regular safety audits to ensure staff adhered to administrative policies and compliance regulations.
Managed all aspects of daily delivery, including routing, driver supervision and DOT compliance.
Monitored safe operations by conducting field safety audits.
Receptionist/ Guest Relation &Reservation 2004-2006
InterContinental Hotel-Egypt
Greet guests as they walk in the door and check them in to the hotel.
Provide them with information on hotel amenities and ensure they have a pleasant stay.
Responsibilities to ensure the guests are happy by providing excellent customer service.
Listens to the complaint and work to resolve the issue.
Also provides guests with information on the city by providing them with tickets to shows or sporting events.
Making dinner reservations, recommending nightlife and assisting with tours and travel arrangements as needed.
Special services may also be provided to VIP guests.
Accept Online Reservations, Manage Tables, and More.
Administrative duties.
Logging daily activities to ensure shift handover goes smoothly.
Receptionist/ Retail Sales 2003-2004
Cairo Real Estate-Egypt
Routed incoming mail and messages to relevant personnel without delay.
Prepared packages for shipment, pickup and courier services for prompt delivery to customers.
Staged and prepared homes and properties for clients before arrival.
Reviewed local listings and kept detailed list of availability for sales.
Negotiated between buyers and sellers of properties with efficiency and transparency to maximize profits and maintain satisfaction of clients..
Operating the front desk Customer Relationship Management (CRM) system.
Deliver outstanding customer service, and promote and sell products by identifying customers' needs.
Sales 2002-2003
Cairo Musical instruments Shop-Egypt
Enhanced product knowledge utilizing limited resources.
Merchandised, stocked and replenished the selling floor constantly.
Maintained working knowledge of store’s policies and procedures.
Organized and cleaned store during downtime.
Handled cash, checks, and credit card transactions.
Built and maintained internal and external customer satisfaction.
Met and exceeded sales goals.
Assisted supervisors to identify and resolve issues in the store.
Cairo-Egypt retail Sales associate:
6monthes
Proactively acknowledged, greeted and assisted customers in the store.
Met and exceeded sales goals
Assisted supervisors to identify and resolve issues in the store
Organized and cleaned store during downtime
Maintained working knowledge of store’s policies and procedures.
LANGUAGES
Arabic.
English.
NADA AHMED
RECEPTIONIST
PERSONAL INFO
Abu Dhabi, AZ, 00971
*********@*****.***
SKILLS & ABILITIES
Microsoft Word, Outlook, PowerPoint.
Telephone skills
Data entry
Office management
Organization skills
Team player
Mail handling
Customer and client relations
Memorization and recall
Attention to detail
Verbal and written communication
Multitasking strengths
EDUCATION
BACHALOR OF ART: MUSIC EDUCATION - CAIRO UNIVERSITY
2003
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