General Manager

Nicole Barnett, MBA

Objective To incorporate my educational experience in the field of business

administration / management, as well as my hands on work experience in the customer service industry to bring quality service and precision to your organization.

Education

2015 – Present University of Phoenix

Doctorate Business Administration - Management

2004 – 2006 University of Phoenix

Master’s degree Business Administration - Management 1995 – 2004 Texas Southern University Houston, Texas Bachelor’s degree Business Administration – Management 1991 – 1995 H S for Health Professions Houston, Texas Healthcare Administration

Professional

experience

2018– Present The Houston Independent School District General Manager Facilities Maintenance & Operations

Develops strategic plans, departmental objectives, and opportunities to implement best practices within the facilities operations, crossing guard and fleet divisions.

Accounts for revenue derived from the Texas Education Agency. Submits accurate and comprehensive reports related to funding. Prepares and administers the departmental budget. Establishes departmental policies and procedures for staff performance and appraisal.

Meets and confers with administrators and community groups on all FMO interests and issues/concerns. Represents the district in professional organizations at the local, state, and national levels. Consults with city, county, and various other public agencies concerning district-related FMO issues.

Oversees the facility operations functions of all HISD schools and support facilities Oversees the HISD fleet of vehicles and all maintenance and repair functions.

Leads others in the resolution of highly sensitive and confidential issues on behalf of the department. Acts as a trusted advisor, and becomes involved in the customer's decision making process including presenting alternatives and information and applying persuasion and negotiation skills in the resolution of problems. Monitors customer service standards. 2017– 2018 The Houston Independent School District General Manager Logistics & Fleet Operations

Develops strategic plans, departmental objectives, and opportunities to implement best practices within the department.

Accounts for revenue derived from the Texas Education Agency. Submits accurate and comprehensive reports related to funding. Prepares and administers the departmental budget. Establishes departmental policies and procedures for staff performance and 7867 Portal Dr.

Houston, Texas 77071

Phone: 281-***-****

************@*****.***

appraisal.

Meets and confers with administrators and community groups on all logistics interests and issues/concerns. Represents the district in professional organizations at the local, state, and national levels. Consults with city, county, and various other public agencies concerning district-related logistics issues.

Negotiate and influence - interprets department strategies and services, resolves conflicts, influences outcomes on matters of significance for the division, conducts final negotiations and coordinates approvals/decision making below the executive level.

Leads others in the resolution of highly sensitive and confidential issues on behalf of the department. Acts as a trusted advisor, and becomes involved in the customer's decision making process including presenting alternatives and information and applying persuasion and negotiation skills in the resolution of problems. Monitors customer service standards. 2007 – 2017 The Houston Independent School District Senior Manager Warehouse Operations

Responsible for oversight of Warehouse Operations, Textbook Operations, Furniture Services and Vehicle Parts Departments.

Coordinate improvements specifically developed for the Warehouse Management and Materials Management Distribution System. Develop and implement an accountability system that will facilitate payment for lost textbooks and supplies. Initiate administrative guidelines and procedures in the form of standard practice memorandums which will help govern the method where supplies are managed and distributed throughout the district.

Design an inventory control system that will be used to evaluate and control the management and distribution of $100 million worth of textbooks held throughout the district. Evaluate warehouse department staff, and establish logical changes for the department and distribution system for the improvement of operational efficiency and cost effectiveness.

Establish a training program for campus clerks to ensure uniformity of inventory management and distribution. Direct the development of training materials for the district. Develop and conduct instructional training sessions for the textbook department, district offices and campus representatives.

Develop and implement project management guidelines and procedures for warehouse adoption, procurement distribution, inventory control, furniture disposition and accounting with the various departments including Accounting, School Administration, Central Distribution, construction and Facility Services, Planning and Assessment, Curriculum and Technology.

Advise school board on the procurement of textbook inventory software, staffing changes, and warehouse renovations that will improve the functionality of the materials management department.

Improve internal communication between the warehouse operations department and all district campuses by improving and integrating a textbook database, a textbook website and email accessibility for all campus clerks. Collaborate with the Texas Education Agency, the state legislature and textbook publishers to recommend alterations to existing state legislature to improve Houston Independent School Districts textbook operations. Create Weekly status reports for all 300 district campuses.

Responsible for maintaining accuracy of budget in relation to items purchased.

Understanding and compliance with corporate contract program for equipment/supplies.

2012 –2016 Houston Community College

Corporate Trainer

Provide soft skills training to corporate clients on an on-call basis, particularly in the areas of project management, time management and other business issues. Deliver training based on client's needs and objectives.

Provide training and/or consulting to corporate clients as needed.

Assess training needs for clients in conjunction with Corporate College staff.

Customize training content and format to fit client's objectives.

Provide instruction to clients in the areas of soft skills, such as leadership, supervisory skills, diversity, human resource issues, etc.

Deliver training in various classroom formats, using relevant training materials such as texts, handouts, class exercises or assessment tools.

Continue to update and revise course content and teaching methodology in order to maintain currency and relevance.

Maintain familiarity with current texts, materials, teaching aids and techniques relative to courses within the discipline and recommend their adoption when appropriate.

Actively seek ways to improve instruction.

Attend scheduled meetings with client and Corporate College as requested including Adjunct Faculty Orientation.

Maintain accurate records, including class schedules, student rosters, 3-day attendance and grade rosters. Strict observance of these procedures is required for on-going consideration for other training assignments. 2005 – 2007 The Methodist Hospital

Manager Materials Management

Responsible for providing oversight and guidance in the execution of purchase orders for goods and services.

Monitor purchasing activity to ensure compliance with contracts.

Creation of inventory performance standards.

Serve as a liaison between purchasing, materials management and information technology to ensure that purchasing and inventory management software and hardware requirements are being met.

Provide leadership, oversight and guidance to staff.

Ensure that the needs of the customers are being met in accordance with established service standards.

Develop plans to continually upgrade service level.

Provide oversight for all surgical inventory systems.

Responsible for maintaining accuracy of budget in relation to items purchased.

Understanding and compliance with corporate contract program for equipment/supplies.

2001 – 2005 Memorial Hermann Healthcare System

Team Leader Materials Management

Responsible for the facilitation of purchasing functions for Surgical Services area.

Responsible for management of 8 staff members.

Facilitation of requisitions and purchase orders.

Participation in Six Sigma Team to address supply wastage issues.

Coordination of instrument repair program

Serve as a liaison between Surgical Services Managers and Vendors.

Responsible for coordination of new purchasing processes to streamline supply ordering.

Reviews O.R. and Anesthesia patient charges; ensures that charges are accurate according to supplies/equipment used and procedure performed.

Responsible for maintaining accuracy of budget in relation to items purchased.

Understanding and compliance with corporate contract program for equipment/supplies.

Establishes system and procedures to promote utilization of supplies and staff, and establishment of materials management controls. 2000 – 2001 Memorial Hermann Healthcare System

Office Manager O.R. Administration

Coordinate patient variance program including customer satisfaction surveys.

Coordinate facilitation of clinical research projects

Responsible for analysis of budgetary reports and creation of visuals to coincide with financials.

Coordination of Business office improvement group.

Supervision of 5 clerical staff members.

Required to maintain office budget and financials

Responsible for all payroll functions in the O.R., Anesthesia, Perfusion Department.

Ensures safe care to patients adhering to policies, procedures, and standards, within budgetary specifications, including time management, supply management, productivity, and accuracy of practice.

Serve as preceptor, mentor, and resource to less experienced staff. 1995 – 2000 Memorial Hermann Healthcare System

Senior Office Assistant O.R. Administration

Responsible for the daily administrative secretarial support to the Administrative Director, Directors and Management team of the Operating Room.

Responsible for all payroll functions in the O.R. Anesthesia & Perfusion Departments (incorporating an excess of 230 employees).

Maintains confidentiality of any/all administrative information.

Responsible for daily business office functions.

Provides research and administrative support to special projects. Prepares data on projects and studies such as updating procedure manuals or analyzing department activities.

References available upon request:

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