Customer Service Manager
Resume:
Maryam Suliman
Address: ** ******* ****, *********, **, 8301
Phone: + (27-78-511-**-**
Email: ***************@*****.***
Education
**** – 1999 High School Certificate (Grade 12)
Adamantia High School
2000 – 2003 Diploma: Personal assistant
Universal College Outcomes
Skills
SAP
Business Operations
Risk Management
Customer Care
Additional Information
Age: 39
Identity No: 810********
Marital Status: Married
Driver License: Code B
Dependants: None
Criminal Record: None
Employment History
March 2007 – August 2007 Distribution Admin Clerk Distell Ltd
SAP ( Integrated Computer System)
Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
Received and processed stock into inventory management system.
Created plans and communicated deadlines to ensure projects were completed on time.
Created spreadsheets using Microsoft Excel for daily, weekly and monthly reporting.
Used Microsoft Word and other software tools to create documents and other communications.
Served customers in a friendly, efficient manner following outlined steps of service.
Maintained energy and enthusiasm in fast-paced environment.
Resolved conflicts and negotiated mutually beneficial agreements between parties.
Developed and maintained courteous and effective working relationships.
Delivered exceptional level of service to each customer by listening to concerns and answering
questions.
September 2007 – August 2020 Distribution Admin Coordinator Distell Ltd
SAP ( Integrated Computer System)
Resolved problems, improved operations and provided exceptional services both to internal and
external customers.
Drove operational improvement which resulted in savings and improved profit margins.
Monitoring the Operational Expenditure Budget
Devoted special emphasis to punctuality and worked to maintain an outstanding record.
Worked with internal and external customers to understand needs and provide excellent service.
Resolved conflicts and negotiated mutually beneficial agreements between parties.
Handled the day-to-day running of warehouse activities, ensuring high levels of productivity and
progression.
Proved successful working within tight deadlines and fast-paced atmosphere.
Handled and resolved telephonic inquiries and concerns within 24hours.
.Increased customer satisfaction by resolving product and service issues.
Actively listened to customers’ requests, confirming full understanding before addressing concerns.
Collaborated with all departments to achieve desired outcome.
Liaised with contractors and 3rd party suppliers on plant, building and equipment maintenance.
Led projects and analysed data to identify opportunities for improvement.
Delivered products to customer locations within specific timeframes
Received and processed stock into inventory management system.
Appraised inventory levels
September 2020 – April 2021 Operations Supervisor Distell Ltd
SAP (Integrated Computer System)
Ensure cost effective warehousing and distribution of company products
Overseeing the automated Warehouse Management System (WMS)
Ensure Optimal Transport Management, Customer deliveries and Outsource Services.
Engaging Transport suppliers to maintain optimal fleet uptime to deliver on customer service commitments.
Oversee the Warehouse to ensure stock availability and quality.
Minimize overtime and temporary employee usage.
Monitored daily and weekly key performance indicators to maintain on-track status
Managed, updated and maintained asset registers on SAP.
Financial reconciliations regarding Owner Drivers
Enhanced operational efficiency and reduced labour expenses by optimizing standard practices.
Enforced regulatory and company policy compliance to improve workplace and employee safety and readiness.
Processed inbound and outbound shipments with high accuracy and efficiency by effectively directing teams and managing inventory processes.
Performed root cause analysis in deficient areas to identify and resolve central issues.
Created and implemented strategies for improving operational efficiency and accuracy.
Reviewed documentation such as invoices and shipping paperwork for accuracy and compliance.
Monitored supply chain and managed all logistics functions for company.
Oversaw daily shipping operations, including loading and unloading of outbound trailers, replenishing of pallets, inventory management and supervising work of team.
Directed management meetings to enhance collaboration and maintain culture based on trust and group problem-solving.
Implemented innovative programs,
Directed product flow and informed management of delays and challenges, as well as suggested resolutions.
Delivered business strategy and developed systems and procedures to improve operational quality and team efficiency.
Launched staff engagement, gender diversity and cultural programs in addition to robust reporting tool that increased operational quality.
Provided exceptional customer service to customers
Interacted well with Sales Manager and customers to build connections and nurture relationships.
Reported issues to higher management with great detail.
Supervised employees on shifts, overseeing efficiency of all warehouse operations
Served instrumental role in organizational transformation and implementation and participated in successful large-scale corporate restructurings.
Collaborated with Operations Manager and Inventory Controller to handle large transactions and manage inventory.
Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
Boosted team member productivity by enhancing performance monitoring and instituting motivational approaches.
Supported regulatory compliance by overseeing all audits to verify protocol adherence.
Facilitating SHERQ of Distribution centre consisting of:
oRisk Control
oSecurity
oFire Defence
oEmergency Planning
oOccupational Health and Safety
Accomplishments
oTeam Leadership Development (NQF5) Workshop
oSelf-Mastery Workshop
oTeam Effectiveness Workshop
oTransformation Workshop
oInternal Audit Workshop
oAnti – Bribery and Corruption workshop
oTalent Management
oEmployment Equity Development
oRisk Management
oCOVID- Ambassador
References
Helmien Engels
Distell: Operations Manager
Tel: 084-***-****
Ina Roelofse
Distell: Southern Region: Risk Controller
Tel: 086-***-****
Stephen Antrobus
Distell: Planner
Tel: 082-***-****
Contact this candidate