Resume

Sign in

Office Customer Service

Location:
Lagos, Nigeria
Salary:
80000
Posted:
April 24, 2021

Contact this candidate

Resume:

PETER IHEANACHO UGOCHUKWU

** ****** ******** *****, ******** Lagos.

Mobile: +234**********, +234********** Email: adlxfk@r.postjobfree.com

PERSONAL SUMMARY

An adaptable and enthusiastic individual, having an excellent understanding of managing people, resources and technology to do better and drive improvement across a range of work activities. Possess exceptional cultural awareness skills and passionate about self-development.

INTEREST: Office Administration, Facility Management, Customer Service, Health & Safety, Social Work and Community Development.

AREA OF EXPERTISE

Health And Safety

Team Management

Book Keeping

Customer Service

Client engagement & support

Office administration

Facility management

Data Analysis

Claims billing

EXPERIENCES

ADMINISTRATIVE OFFICER 2019 – 2021

Oohbee Hospital, Egbe Lagos

Duties:

Planned, organized and provided administrative support to clients and colleagues as well as support oversight to HMO personnel in billing processes.

Reviewed patient bills for accuracy and completeness to obtain any missing information and update billing software with rate changes.

Served customers by providing product and service information and resolved product and service problems

Assisted and supported audit & account teams in verifying bills and billing data as well as follow up on revenue cycle timeframe for HMO.

Liaised with medical department on all office equipment and organize office operations and procedures with other healthcare professionals such as nurses, and specialist within and outside the organization.

Reviewed and acted upon reports of authorized inspecting agencies as well as making recommendations, changes and improvement in tariff.

Manage relationships and price negotiations with vendors, and service providers, ensuring that all items are invoiced and paid on time

Coordinate office services by ensuring office operations and procedures are organized, correspondences are controlled, filing systems are designed, supply requisitions are reviewed and approved and that clerical functions are properly assigned and monitored

Developed office policies by setting up procedures and standards to guide the operation of the office as well as carried out planning and execution of equipment procurement, layouts and office systems

Participate actively in the planning and execution of hospital events

HMO OFFICER 2017 – 2019

Crest Hospital, Egan Lagos

Duties:

Explain benefits, eligibility status, enrollment processing procedures and status of authorizations and referrals to clients

Process complaints, following established guidelines and resolve potential issues with clients

Facilitate credit and collection. Receive original copy of referral form and constantly follow up HMO payments

Vetting of fee for service bills and resolve grievances arising in the course of care

Maintain an updated file of all HMOs and interact with HMO community.

EDUCATIONAL QUALIFICATIONS AND TRANINGS

University Of Calabar

B.Sc (Hons). In Social Work

2009 – 2014

University Of Technology Akure

Health & safety level 1 & 2

2016

Global Health E-learning center

Anti-microbial resistance

2020

Global Health E-learning center

Fostering change in health services

2020

National youth service corps

2015

Nigerian red cross society

Basic red cross certificate

2000

KEY SKILLS AND COMPETENCES

Having a responsible attitude, remaining calm under pressure and possessed superb decision making skills.

Excellent leadership quality and supervisory experience with an ability to work well with various Microsoft office tools and learn quickly with other relevant software.

Excellent time management skills and ability to organize resources based on clients’ needs and conduct self in a professional manner.

Strong morals and ethics ensuring honesty, reliability and ability to undertake task

Knowledgeable in customer service principles and practice with a proven ability to work in a multi-cultural environment.

Articulate communicator with an appreciation for the different communication styles needed when working with team members or customers.

Ability to build a positive rapport with staffs and promote good work practice.

Software Skills: Proficiency in Use of Microsoft Words, Microsoft Excel, Outlook, Power Point and Other Window Packages.

.

REFERENCES

Available On Request.



Contact this candidate