Customer Service Representative
Resume:
PARKER KEMP
El Paso, TX *9938
adlxc4@r.postjobfree.com
Work Experience
Branch Receptionist/Teller
Texas Partners Federal Credit Union - Harker Heights, TX March 2017 to March 2018
Greet customers and conduct Teller transactions. Maintain, audit and conduct monthly billing for safe boxes in FSP program and Excel. Take care of correspondence to and from members and handle customer service issues and questions on a day to day basis. Handle all incoming calls on a multi-line phone system. Balance a cash drawer and vault with complete accuracy on a daily basis. Teller
SERVICE CREDIT UNION - Hohenfels, DE
October 2013 to March 2014
Greet customers. Open new accounts for new customers. Handle all customer transactions such as deposits and withdraws. Handle questions from customers regarding products the bank offered such as CDs, money market accounts, checking and savings accounts. Dealt with vault transactions and balanced cash drawer on a daily basis.
Paraoptometric Technician
Nelson C Klaus Jr OD - Wilmington, NC
August 2012 to October 2012; June 2013- July 2013
Demonstrate understanding and applying concepts used in optometric care. Worked up patients for daily appointments and scribed for physicians. Administered medication and dilation drops. Worked daily on multiple Eschenbach imagining equipment. Answered phone and scheduled appointments. Teller
WACHOVIA/WELLS FARGO BANK - Raleigh, NC
August 2010 to April 2011
Greet customers. Handle transactions such as deposits and withdraws to help customers manage finances. Find ways and recommend additional services/products for new and long-time customers. Direct people to other members within bank to help resolve their issue. Balance and verify cash drawer on a daily basis.
Paraoptometric
Nelson C. Klaus, Jr., OD & Jessica L. Stephenson,OD - Wilmington, NC September 2007 to August 2009
Handle all Low Vision patients, scheduling and patient workup. Build rapport with patients and handle their eye care needs after Low Vision appointment is completed and prescriptions are determined. Work with regular eye exam patients and perform any tests that doctor would need before refraction was performed. Would handle all dispensing of dilation drops and inner eye photos for doctors internal exam of eyes. Have a working knowledge of contact lenses, eye wear and how to properly dispense. Perform general office duties such as patient filing, phone calls on multi-line system, scheduling of patient appointments between multiple doctors and dictation. Handle some insurance issues and payment processing for services. Also handled making outside referrals to Opthalmologist and Duke Eye Care Hospital as doctor saw fit.
Leasing Consultant
THE RESERVE AT MAYFAIRE - Wilmington, NC
February 2007 to July 2007
Answer multi -line phone system. Have working knowledge of Real Site. Leased apartments to walk-in, internet, and phone traffic. Typed leasing paperwork, worked with renewals, market surveys and resident retention.
Customer Service/Administrative Assistant
ACUPUNCTURE ASSOCIATES - Wilmington, NC
November 2006 to February 2007
Answer multi-line phone system. Follow-up with clients and vendors. Greet and schedule patients. Handle accounts receivable and accounts payable. Worked daily on a computer. Gained knowledge of QuickBooks 2007 as well as other computer programs. Receptionist/Front Desk Staff
COLDWELL BANKER SEACOAST REALTY - Wilmington, NC
May 2006 to October 2006
Answer multi-line (300) phone system, file away documents and handled daily mail. Sorted mail for agents, handled any monthly mailings and entered data into Real Estate databases. Uploaded information for website as well.
Receptionist/Secretary
RONCO MOBILE HOME BROKERAGE, INC - Leland, NC
August 2005 to May 2006
Answer multi-line phone system, filed documents and handle client files. Paid invoices and greeted customers. Assisted as needed on home information and prices/ options. Typed correspondence and cleaned office on a daily basis.
Customer Service Representative
VERIZON WIRELESS - Wilmington, NC
August 2004 to July 2005
Took calls from Verizon Wireless customers. Assist in fixing everyday problems that occur with cell phones. Give customers specific information on their account(s). Sign up existing customers on new contracts and order equipment. Took part in weekly meetings on methods and procedures of how to handle calls pertaining to changes in the company policies. Education
Bachelor's in Psychology
NORTH CAROLINA STATE UNIVERSITY - Raleigh, NC
2016
Associate in Arts
CAPE FEAR COMMUNITY COLLEGE - Wilmington, NC
2008
Diploma
WEST CRAVEN HIGH SCHOOL - Vanceboro, NC
December 2000 to May 2001
Skills
• Bank Teller
• Customer Service
• Cashier Customer Service
• Credit Union
• Cash Handling
• Medical Scheduling
• Property Leasing
• Banking
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