firstname.lastname@example.org ● linkedin.com/in/lmmallory ● Portland, OR ● 858-***-****
Public Utilities Specialist Customer Service Analyst
Relational and reliable global leader seeking the role of Public Utilities Specialist to contribute to the strategic day-to-day business administration of building a sustainable, economical, and reliable power supply for customers in the Pacific Northwest. Team player who thrives within a positive company ethos and engaged workforce. Centered on meeting the needs of coworkers, promoting productive teams, and collaborative working relationships for the benefit of the organization and its external customers. Practiced in implementing developmental processes and strategies and committed to continuous improvement. Considerate in cultivating community connections and creating an inclusive workplace culture essential for organizational success.
SUMMARY OF QUALIFICATIONS
Accomplished Customer Service Representative and Account Manager with varied business skills at USAA and Franklin Templeton
Able to pinpoint problems, assess information, consider alternatives, accurately analyze data, and make suggestions to solutions
Experienced interpersonal communicator and public speaker adept at delivering clear and concise messages to a varied audience
Organized and detailed with a consistent work ethic and can-do attitude to collaborate with a team or tackle solo projects
Skilled in Microsoft Office, Google Suite, Instructional Design, Data Management, Video Conferencing, Educational Technology
ESSENTIAL SKILLS & ACHIEVEMENTS
Leadership and Management. Builds winning teams effectively and elevates performance and culture. Capacity for delegating authority, responsibility, and thoroughness about attending to detail. Influences and coaches others to complete tasks and projects in a friendly, empathetic, persuasive way. Organized 5 annual events, transforming a 1000+ culture, emphasizing problem-solving, community service, accountability, leadership, growth mindset, and continuous improvement.
Adaptable and Flexible. Highly adaptable in any circumstance. Resilient, steady, and efficient under pressure. Easily adjusts to a variety of environments by evaluating and responding to business and relational needs. Versatile, easily adjusting tempo to be quicker or more patient. Cultivated trust and strengthened relationships in a multinational workforce, utilizing the 7 Norms of Collaboration resulting in improved teams.
Communication and Teamwork. Optimistic and inspiring, demonstrates emotional intelligence, empathy, and encouragement to peers. Anticipates needs and adapts messages to differing audiences. Provides opportunities for others to promote ideas, personal skills. Motivates others around a common purpose. Collaborated with cross-functional committees, examining existing policies and programs, making evidence-based decisions, increasing transparency for all across the organization.
Creativity and Innovation. Confident and curious nature facilitates reimagining staff development and training strategies from ideation to launch. Supportive and interested in discussing and listening to ideas beneficial to a group of people. Proficient in articulating facts and information on a variety of subjects, appropriately responding as needed. Created and presented numerous learning and enrichment events and programs in addition to 5 daily courses, expanding outcomes for 45+ participants.
MAJOR CAREER CONTRIBUTIONS
Contributed staff development, advisory, expatriate education, employee relations, and mentoring as well as elevated corporate citizenship through service projects outreach. Valued staff member of Aramco’s Industrial Relations (IR) Business line; a team dedicated to building, maintaining, and enhancing relationships internally and with people and institutions around the world. Designed, developed, and delivered programs focused on the health, wellbeing, and security of employees and their families. Created and launched community support programs, including the classroom instructor and staff trainer in the school system for the children of expatriate employees. Acted as advisor and trainer to ensure staff was provided with the skills they need to meet emerging challenges. Authored extensive communications, systematic reporting, and announcements, resulting in strengthening community connections. Delivered value as a trusted leader and influencer in policy and program development.
INDEPENDENT CONTRACTOR – South Beach and Portland, Oregon 02/15/2020 –
In transition from an extensive overseas career. Provided part-time caretaker duties for seaside bed and breakfast business. Enrolled in professional certificate programs to shift professional aspirations to new interests. Involved in community volunteering to support the needs of underserved residents. Provided part-time private math and STEM science instruction to enrich and challenge student.
ARAMCO – Dhahran, Saudi Arabia 08/05/2007 – 01/01/2020
Aramco is an 88-year-old multinational integrated energy business, known in the early years as Standard Oil of California and The Texas Company; later partnering with Exxon-Mobil to become the world’s largest oil and petrochemical company. Full-time job.
Employee Development Trainer 08/20/2018 – 01/01/2020
Mentored 5 colleagues on how to utilize technology integrations for project-based learning to engage 125+ participants. Designed and presented a variety of professional development programs.
• Improved employee engagement with peer training program for 10+ staff resulting in amplifying overall job satisfaction
• Increased efficiency and alignment across the organization to ensure everyone has consistent shared knowledge resulting in improved skills/reduced weaknesses
Corporate Wellness Champion 10/01/2009 – 05/01/2011
Conducted corporate wellness classes for 20+ participants, focusing on promoting healthy lifestyle changes to improve human performance, injury prevention, and stress management goals. Advised about and marketed public wellness initiatives and events.
• Increased awareness of health education programs, coordinated onsite screenings, and organized after-work exercises 3 times per week to promote a wellness culture in the workplace
• Directed and coached 12 hours per month to lunchtime wellness activities, advocating for healthy behavioral changes
Program Coordinator and Event Planner 08/05/2007 – 01/01/2020
Initiated and led activities, community events, and extracurricular programs for 250+ members to foster innovation, provide challenges, improve engagement, build social connections, and support inclusivity. Adheres to program contracts and scheduling.
• Implemented organizational change and incorporated feedback about programs and activities, increasing overall participant engagement by 80%
• Analyzed data to inform decision-making about initiative effectiveness and efficacy, realigning systems, and processes, as needed, increasing performance results by 30%
• Presented numerous events and programs in addition to 5 daily courses, expanding outcomes for 45+ participants
EARLIER WORK EXPERIENCE
FRANKLIN TEMPLETON – Investment Advisor Retirement Benefits Plan Specialist: San Mateo, California
USAA – Human Resources Coordinator Property Casualty Claims Representative: Sacramento, California
EDUCATOR ROLES – Public Schools Private International School: Clackamas, Oregon Jakarta, Indonesia Sacramento, California
SAN DIEGO STATE UNIVERSITY GLOBAL CAMPUS – San Diego, California Certificate in Management and Leadership
SKYE LEARNING – Waltham, Massachusetts Certificate in Human Resource Management HRCI & SHRM Provider
CONCORDIA UNIVERSITY – Portland, Oregon Master of Arts, Education
CALIFORNIA STATE UNIVERSITY SACRAMENTO – Sacramento, California Bachelor of Arts, Liberal Studies
PROFESSIONAL DEVELOPMENT & ASSOCIATIONS
Society for Human Resource Management (SHRM) Portland, Oregon Chapter Member (PHRMA)
International Society for Educational Technology (ISFET) Instructional Design and ADDIE
Association for Talent Development (ATD) Diversity and Inclusion Training
Human Resource Strategy Master Course Professor Armin Trost, PhD Furtwangen University, Germany
Industry Association Webinars and Courses – HRCI and SHRM