PROFESSIONAL EXPERIENCES:

Sutherland Global Service. (Nov. 2, 2020 - Feb. 20,2021)

** - ** ********* *********

Kingston

Online Live Chat Representative providing excellent customer service while marketing the company products and services

ItelBPO Smart Solutions (Feb. 24, 2020 - Mar. 30, 2020)

1C - 1F Pawsey Road

Kingston 5

876-***-****

Customer Service Representative providing extraordinary customer service for one of America's leading photographic company life touch as well as providing resolutions.

Customer Service Representative (Oct. 1, 2018 – Oct 18, 2019)

Conduent

Lot 9G - 9L Naggo Head

Portmore

St. Catherine

Tel: 876-***-**** Ext: 716-4500

Providing excellent Customer Service to one of Americas leading Health Insurance Company.

Sales/Customer Service Representative (Temp .Staff from Aug.-Dec 2008)

Unicomer Jamaica Limited (Courts)

79-81a Slipe Road

Kingston 5.

Tel:926-2110

Conduct Credit Sales and Interviews

Meet and Exceed Sales Target

Tagging of Items

Customer Service/Marketing Representative

Jamaica Agent Service Ltd.

Portmore Informatics Park

Lot 7 East Trade Way

Waterford P.O.

Tel: 876-***-****

Promoting excellent customer services while Marketing a wide range of Communication Products and Services for some of America’s leading Telecom and Internet Services Provider BellSouth and EarthLink

SPECIAL INTERESTS:

Aerobics, Surfing the internet, Reading and doing voluntary work for my community.

REFERENCES:

Deondra Fendison: (Trainer at Itelbpo Smart Solutions)

Contact Number: (1-876-***-****

Email Address:

Regina Crossdale: (Supervisor at Sutherland Global Service)

Contact Number: (1-876-***-****

Email Address:

RECTOR—Canon Abner L. Powell BA, JP

Home : 876-***-**** Cell: 876-***-****

All Saints’ Church Office : 876-***-****

Email: adlx7i@r.postjobfree.com/ adlx7i@r.postjobfree.com

Father Sidney A. Moore– 876-***-**** (Cell)

Email Sidney adlx7i@r.postjobfree.com

SOPHIA MCNALLY

95 Sundown Crescent

Kingston 10

Tel:876-***-**** / 855-9372

Email: adlx7i@r.postjobfree.com

PERSONAL DATA:

oDate of Birth: August 13,1973

oMartial Status: Single

oNationality: Jamaican

OVERVIEW:

A highly self-motivated individual who values doing work that personally challenges and allows me to utilize my skills and creativity with scope for professional advancement. Highly creative, recognized as a results-oriented and solution-focused individual who’s areas of strength includes:

Communication Skills

Organizational Skills

Computer Literacy

Ability to work as a Team Player

Time Management Skills

Research Abilities

EDUCATION:

School of Excellence

3 Balmoral Ave

Kingston 10.

CXC: Accounting 3

Mathematics 3

Institute of Higher Learning

74 Slipe Rd.

Kingston 5.

CXC: English 2

2002-2004

1999-2001

COMPUTER SKILLS:

WordPerfect, Access, Microsoft Word

Microsoft Excel, Access and PowerPoint

QuickBooks Accounting Software.

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