IT/Compliance Manager

KELLY M. SMITH

**** ******* ***** **** *********, VA 20187 703-***-****

********@*****.*** · https://www.linkedin.com/in/kelly-smith-ab878764/

Enthusiastic IT/Compliance Manager eager to contribute to team success through hard work, attention to detail and excellent organizational skills. Clear understanding of processes and training of full compliance with established standards and legal requirements. Motivated to learn, grow and excel in the collection industry.

EXPERIENCE

2019 TO PRESENT

IT/COMPLIANCE MANAGER

UNITED CONSUMERS, INC. WOODBRIDGE, VA

Transferring of incoming and outgoing electronic files (new business & specialized reports). Develop step by step training documents as well as provide ongoing one on one and group training. Preform regular individual work audits as well as individual phone monitors. Maintain and educate staff of regulatory knowledge and changes. Support network database and troubleshoot system errors. Other duties as assigned.

DECEMBER 2017 – AUGUST 2019

OFFICE MANAGER

LINDSAY COLLISION CENTER, MANASSAS, VA

Supervise front desk personnel. Analyze and organizes office operations and procedures. Orders all office supplies and ensures all office equipment is in good working order. Make sure all insurance companies supplements are paid and up to date. Maintain accounts receivables, accounts payable and cash handling procedures. Provide accurate and timely payroll and HR related administration and recordkeeping for all employees. Other duties assigned by the Collision Center Manager.

AUGUST 2009- DECEMBER 2017

ASSISTANT MANAGER CLIENT SERVICES

UNITED CONSUMERS, INC. WOODBRIDGE, VA

Supervising day-to-day accounts receivable functions, bankruptcy filings, refund processing, as well as online payment administration. Daily and monthly reconciliation and remitting of funds. Assisting in training of new hires. Efficient handling of disputes and dispute resolution. Perform day-to-day processing of financial transactions to ensure company finances are maintained in an effective, up-to-date and accurate manner. Provide administrative support in order to ensure effective and efficient office operations. Request and review daily reports and print and distribute monthly reports. Data entry & skip tracing. Proficient handling of disputes (E-Oscar).

EDUCATION

JUNE 2004

GAR-FIELD SENIOR HIGH SCHOOL

General Studies

GPA: 3.4

SKILLS

Compliance

Multi-Tasking

Self-Motivating

Time Management

Quality Management Process

Exceptional oral and written communication

Accounts Receivable/Accounts Payable

CERTIFICATIONS

ACA TRAINER SPECIALISTS

06/2020-06/2023

ACA PROFESSIONAL COLLECTION SPECIALISTS

02/2020-02/2023

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